Coggin Honda Jacksonville

The price negotiation of the car went fairly smoothly, but after that the buying experience quickly went downhill. After getting into his office, the finance manager David showed me a price list of the but after that the buying experience quickly went downhill. After getting into his office, the finance manager David showed me a price list of the potential back-end I could purchase on my vehicle. I agreed to take the extended service contract, because the price seemed reasonable. When it came time to print up the final installment agreement, the price of the service agreement was much higher than what he had just shown me. Apparently, he claimed he had thought I wanted to go with a higher mileage warranty with better coverage. I hadn’t asked for any such thing, but I brushed it off as an honest mistake. He adjusted the term, and re-printed the contract. Once again, the term was longer than I asked for and the price much higher. So he had to print the contract yet again. Finally he had the numbers right. I’m glad I was on my toes and not just signing anything he put in front of me. I asked him to confirm, “Is the term of this warranty starting today or from the time the vehicle was first delivered as new?” He assured me the warranty started at signing and printed an in-service date on the contract to match. Luckily when I went home, I took the time to read over the fine print and found out he had outright lied to me. Even though the in-service date was printed as the date of signing, the back of the contract confirmed that an incorrect date printed on front would be over-ridden by January 1st of the vehicles’ model year. What I thought was a decent deal on a 7 year warranty turned out to be a worthless 2 ½ year warranty, a year of which would overlap with my certified warranty. That was the first issue. The second problem arose with the actual financing. When applying for financing I emphasized I didn’t want me credit “shot gunned” everywhere, and listed only 3 finance companies I wanted my information sent to; Ally, Vystar, and Chase, the only finance companies I have relationships with. The salesman even wrote these down when we negotiated the price to make sure my request was honored. And I thought it had been. When I went back to the dealership after the sale to have the bogus service contract removed from the paperwork, I asked that he send the loan through Vystar, because I knew the rate I would get and they were offering $100 back to finance through them. He confirmed that he would assign the loan to Vystar. To my surprise, today I received a welcome letter from Suntrust in the mail. Not only was it not Vystar as he had promised, but it wasn’t even one of the lenders that I told him he could submit my credit information to. Stay away from financing at this dealership. Make sure to have financing already lined up from an outside lender, and do not agree to any additional product; you can always get it cheaper elsewhere and often you're not even getting what you are told that you're signing up for. More

Kelly in Coggins Honda Service was the best I've ever worked with. He took care of the issue, made sure it was road tested and the issue fixed, hooked me up with a rental in record time, and I never even worked with. He took care of the issue, made sure it was road tested and the issue fixed, hooked me up with a rental in record time, and I never even had to sit in the waiting room. The waiting room is amazing, complete with theater chairs, food, beverages and cable TV. Congratulations, you have a customer for life! A+++ Stasey Tackett More

The sales team at this dealership, especially ERNESTO CORDERO, made my car buying experience as stress free as posssible! They allowed me to negotiate a great deal on my 2004 Honda Odyssey trade in. I CORDERO, made my car buying experience as stress free as posssible! They allowed me to negotiate a great deal on my 2004 Honda Odyssey trade in. I miss that van and no car payments but, my new 2012 Crosstour EXL V-6 is full of so many goodies and upgrades that my experience transitioned from trepidation to pure joy! What a great package for the buck! Thanks Ernesto, Dave & Andrew! The ambient lighting was the final touch of class and elegance. Ernesto's patience and the entire atmosphere at Coggin Honda made me feel welcome and gratified! Spreading the word at our place of business, Jodie Estrada More

My family has purchased many cars from this dealership. I just purchased my 4th car from them myself. I wasn't 100% sure I wanted to get a new car unless I knew the price was competitive and that my budge I just purchased my 4th car from them myself. I wasn't 100% sure I wanted to get a new car unless I knew the price was competitive and that my budget could be worked with. Kelly Mabrey was nothing short of AMAZING. He was super patient, sincere, and helpful, not at all pushy. I felt he was working super hard to make me a happy customer. He was instrumental in getting me everything that I wanted in my next new vehicle. Mr. Damon Darden was also incredibly helpful and really helped pull things together for me to go ahead and get the vehicle that I wanted, the Honda Pilot. Even though I shopped around quite a bit, I told my husband.. I feel a certain loyalty to Coggin Honda after how well they've treated my family on numerous occasions. They DID give me pretty competitive deal. I am very pleased with how everything went from start to finish and would not hesitate to buy again from them or refer any of my family or friends to them as well. More

I called to see if I needed an appt to have an alignment. They said "no, just come on in." Upon arriving they told me that there was no way to get an alignment because they were booked all day. I told them I They said "no, just come on in." Upon arriving they told me that there was no way to get an alignment because they were booked all day. I told them I was just told on the phone to bring it in now and even made arrangements to have a friend follow me there so I wouldn't have to wait around all day and could run some errands. They said there was nothing they could do and just walked away. I waited around for another 15 minutes waiting to speak to someone else. Finally I talked to another person who was also rude. However because I was persistent they finally agreed to do the service but were obviously angry about having to do more work and possibly stay later. In the end, the work was done but the customer service was horrible and it gave a vey negative lasting impression. More

Mr. Samba was fantastic to work with! He knew our price and time restarint and really worked with us to get the best deal! I would definitley recommend Mr. Samba for future buys. Thank you for making thi and time restarint and really worked with us to get the best deal! I would definitley recommend Mr. Samba for future buys. Thank you for making this a great daeal. We love our new Pilot! More

From the minute we arrived and met with Morris we were very impressed. He geniunely did what he could to get us what we wanted. He provided us with impeccable service. Every car dealer should strive t very impressed. He geniunely did what he could to get us what we wanted. He provided us with impeccable service. Every car dealer should strive to be like Morris! More

Matthew was very attentive and kept me informed as to how long it would be till my van was ready. I only had an oil change and tire rotation as the vehicle only has 7800 miles since bought last March. This w long it would be till my van was ready. I only had an oil change and tire rotation as the vehicle only has 7800 miles since bought last March. This was the second time for the oil change but I have been pleased with both encounters. More

I will never buy a car from Coggin again!!!!!!!!! Do not shop here unless you want to be lied to and charged for warranties that you told them you didn't want. The customer service is horrible at least when shop here unless you want to be lied to and charged for warranties that you told them you didn't want. The customer service is horrible at least when it comes to the used car and finance department. I talked to "managers" in both departments about my issues and the horrible customer service and they said they would check into my concerns and how to fix them and call me back. Needless to say I had to drive the 40+ miles to Coggin multiple times to try to get the issues fixed. It took forever and none of the so called managers seemed to care about the way I was treated. Here I am a month after purchasing a car and still haven't gotten everything straightened out. If they want to stay in business they might want to have their staff trained on proper customer service! More