Cole Ford Lincoln LLC - Service Center

Efficient, trustworthy, and always competent service. Has always taken very good care of my vehicle and been gracious enough to get me home or to work if I need to leave my vehicle for more than a few hours. always taken very good care of my vehicle and been gracious enough to get me home or to work if I need to leave my vehicle for more than a few hours. More

When I scheduled my oil change I let the employee know that I had a concern about a noise my car was making. She said they'd check it out. When I got there I reminded her of the concern. I was told they c that I had a concern about a noise my car was making. She said they'd check it out. When I got there I reminded her of the concern. I was told they could look but I'd have to make a separate appointment, even though I had told her when I scheduled my appointment that I had the concern. So I made a second appointment. The day of my appointment they checked over my car and noted that the shock was missing a piece, the heat shield needed replaced, and the bumper was loose, it was full of dirt. So I made another appointment and stated I only wanted the shock replaced. I came back again for my next appointment. Dropped my car off early because I had a busy day full of errands to run. At 11:50 am I received a call that someone had dropped the ball and never ordered the parts to fix my car and that I could pick it up. I come back to get my car and am told they found the parts. At this point I am beyond frustrated. I have to make Another appointment. 4 total appointments to get my car checked and fixed. Seems a little ridiculous. I come back for the forth and final time to get my car fixed. I'm told it'll be about 2 hours and my warranty will cover everything, I only need to pay the deductible, $100. 3 hours later my car is finally done. I am told they replaced my shock, fixed the bumper and replaced the heat shield, after I told them I only wanted the shock replaced. And then I'm told my total will be $229! I will not be returning to Cole Ford Story. More

They were able to come below the estimate which rarely happens when getting repairs done. The staff kept me in the loop as to when my car was done. happens when getting repairs done. The staff kept me in the loop as to when my car was done. More

Courteous staff, and timely service. I really appreciate pulling into the service area out of any inclement weather. The service staff greets you promptly and then if you are waiting they I really appreciate pulling into the service area out of any inclement weather. The service staff greets you promptly and then if you are waiting they have a comfortable area to wait. More

Cole story in Coldwater is the best dealership around. Service is spectacular. Everyone there is very helpful and kind. I have 2 vehicles serviced there on a regular basis. Would highly recommend them. Th Service is spectacular. Everyone there is very helpful and kind. I have 2 vehicles serviced there on a regular basis. Would highly recommend them. They have serviced my ford ,Chevrolet and my mercury over the years and have gone out of their way in many occasions for us More

Oil Change Everyone I talked with were very friendly and helpful. The coffee was nice while I waited and internet access was nice also. The dog in the waiting a Everyone I talked with were very friendly and helpful. The coffee was nice while I waited and internet access was nice also. The dog in the waiting area was cute. More

Very good service. Car runs and drives like it new . Feel like working with family. I recommend everybody take their car here for service work like working with family. I recommend everybody take their car here for service work More

Fast and Courteous I arrived approximately 10 minutes before my scheduled time. They took my truck and began working on it immediately. The estimated repair time was 3 I arrived approximately 10 minutes before my scheduled time. They took my truck and began working on it immediately. The estimated repair time was 30 minutes. I had my truck back within 20 minutes. The mechanic come out and told me how the problem was solved and that he had tested the repair. More

convenient & friendly service area waiting is comfortable & service is quite fast. if not busy elsewhere salesmen should stop @ people waiting for service. just say hey service area waiting is comfortable & service is quite fast. if not busy elsewhere salesmen should stop @ people waiting for service. just say hey & introduce themselves. really like the drive in inside for vehicles to be serviced, etc. More

Great service at Cole Ford We have purchased or leased our last several vehicles from Cole Ford in Coldwater. Everyone is very friendly and helpful. I wouldn't hesitate to rec We have purchased or leased our last several vehicles from Cole Ford in Coldwater. Everyone is very friendly and helpful. I wouldn't hesitate to recommend this dealership. More