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Colonial Ford of Marlboro - Service Center
Marlboro, MA
741 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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741 Reviews of Colonial Ford of Marlboro - Service Center
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September 23, 2021
I waited over an hour for an oil change that I had an appointment for. While I was waiting I noticed the staff wasn’t the friendliest. Not the end of the world because it is just a dealership but you wou appointment for. While I was waiting I noticed the staff wasn’t the friendliest. Not the end of the world because it is just a dealership but you would think a little hospitality will go along way. More
by lcollison87
Verified CustomerEmployees Worked With
I won’t be doing that
September 20, 2021
Service area was not intimidating especially with knowledgeable writers with pleasant demeanors. Service was quick and not overpriced. knowledgeable writers with pleasant demeanors. Service was quick and not overpriced. More
by jbetses
September 13, 2021
Although I didn't purchase my Explorer from this dealership they treated me like I was one of their regular customers. The service tech was very friendly and was able to diagnosis all my concerns. J dealership they treated me like I was one of their regular customers. The service tech was very friendly and was able to diagnosis all my concerns. Jennifer at the service desk was top notch in my opinion. More
by shaungraham
Employees Worked With
Jenifer Lewis
September 10, 2021
I was not happy with customer service experience while my truck was in for service. My truck was at dealership for 10 weeks and I only received calls to update me if I called them first or went to the dealer truck was in for service. My truck was at dealership for 10 weeks and I only received calls to update me if I called them first or went to the dealership to ask. When I finally picked it up, then truck’s exterior was quite dirty as it had been sitting in a bay for 2 months. There was also a new small dent on rear panel. After several weeks of hearing nothing, I called Ford customer service to see if they could help expedite the process. Worked was performed well, but customer service aspect was poor. More
by DAGIORGI
Employees Worked With
Service department members
September 09, 2021
Not really happy with your dealership brought my car in for inspection sticker got a crack in my windshield and there are a couple other issues with my car overall not really too happy for inspection sticker got a crack in my windshield and there are a couple other issues with my car overall not really too happy More
by ejbjobemail
Employees Worked With
Mike Noe
September 02, 2021
Quick service and I cannot say kind enough words for the service girls kindness and dedication to providing outstanding service! 5stars!!! Definitely would recommend to all! service girls kindness and dedication to providing outstanding service! 5stars!!! Definitely would recommend to all! More
by vbelding
Employees Worked With
Service secretary dunno her name
September 01, 2021
Jennifer and Bob in the service department went above and beyond to take care of my 2012 Ford. car was taken care of in a timely manner with all work completed as requested. Plus, they arranged for a ride to beyond to take care of my 2012 Ford. car was taken care of in a timely manner with all work completed as requested. Plus, they arranged for a ride to showroom when I wasn’t able to get back. 2 thumbs up! More
by ALEISMAN
Employees Worked With
Service- Jennifer and Bob
August 31, 2021
quick and easy! my truck was in and out in less than 24 hours. the women i spoke with in the office was very kind and nice. hours. the women i spoke with in the office was very kind and nice. More
by Pchartier
Employees Worked With
