Colonial Volkswagen Subaru

I rate Colonial VW as follows for these reasons: 1. I rate Colonial VW as follows for these reasons: 1. Customer service - Attentive and responsive to email, phone calls. Good follow up and listened I rate Colonial VW as follows for these reasons: 1. Customer service - Attentive and responsive to email, phone calls. Good follow up and listened to what we said we were looking for. Offered alternatives that were reasonable and kept within out specified price range. 2. Quality of work - Have not used the service department yet. Can not rate. 3. Friendliness - Very friendly from the minute we walked into the dealership. All staff professional and friendly from the President on down. Not a single complaint here. 4/5. Overall experience & price - I am putting these together because of the experience we had with their "110% price match guarantee." We were in the dealership late Saturday afternoon. Not having a lot of time to go from dealer to dealer to dealer, we used the convenience of the internet to spec out and price the car we were interested in. We used various web sites to obtain dealer invoice, average geographical price people were paying and other cost figures so we would be prepared. We then used those sites to email dealers in our local area for their best price, explaining that we simply can not go to each dealer to carve out a deal. "No problem" our salesman said, "We offer a 110% price guarantee, and you will absolutely get the best deal here - Think Best Buy and you will know how it works." So we struck a deal and left with a 2010 GTI that evening. Our salesperson stayed past closing and prepped the car for us. We appreciated the effort because he could have just as easily told us to come back Monday. The next business day, we received an email from a competing dealer that came in at roughly $50 less a month that we were currently paying. I immediately notified Colonial and asked to take advantage of the 110% price guarantee. After exchanging email, it was agreed on that I would come to the dealer in person (a very reasonable request actually, even though I was against it at first.) to discuss the options. When at the dealer, I met with the President, Sales Manager, and our Salesman. It was pointed out to us that the "small print" on the price guarantee said they will match up to $500. Unfortunately we were never given the price match paperwork, and this "small print" was never explained to us in our initial dealings. All we were told was "it works just like Best Buy - prove the lower price (which we did by bringing a signed buyers order from the competing dealership.), and we will match it 110%, no questions asked." We thought that was a safe offer - it is on their website and all over the dealership. It was not as simple as the salesman initially illustrated, but when we presented our case to the Dealership President, he saw that we were never told about the "small print" and looking at the paperwork we had, he knew we did not have everything we should have from the dealership. The salesman did not provide us with all of the information we were entitled to. Ultimately we did get the 110% price match and we agreed to have the dealership pay our monthly payments divided over the amount owed us. We thought that was fair. We left the dealership thinking they handled the situation as they should have, and thought it was good they honored their promise. We did have to fight a little for it, but that was expected. We were talking about roughly $1900 off our agreed on cost for the automobile. One thing we did leave wondering about is how Colonial could be $50 a month higher than all of the other competing deals we received later in the week. Of course, that might be our fault for not negotiating better, but still it makes one wonder. For prospective customers, I would recommend you ask for ALL the details regarding the 110% price match guarantee and absolutely get three or four quotes before you decide on the purchase. Other than that the dealership honored their guarantee and deserves credit for doing so. More

WOW, Tony S and the Colonial Team were outstanding. I would be remissed if I failed to mention the professional yet non-harrassing follow-up by Tony. Thank you so much, Tony. I'm an adamant internet sh would be remissed if I failed to mention the professional yet non-harrassing follow-up by Tony. Thank you so much, Tony. I'm an adamant internet shopper without not so good credit. Tony called based upon my internet inquiry; and not once did he make feel sub-deserving. As a matter of fact and despite my evident blemishes, Tony initial call was so inviting. He simply stated "I understand you're interest in finding a new vehicle and I believe my team at Colonial VW and Subaru can assist you". Although, I was swamped between meetings, I told Tony I would call later. You see I had just returned five days prior from burying and buying for my only aunt and my big sister funeral; so I wasn't in the best spirit. As I continued to catch up with work, I was ecstatic to receive a follow-up call from Tony simply stating he and his team willingness to assist me in any way possible. I was amidst moving and between households and returning from my family emergencies; and initially was only researching the possibilities. It was the reassurance that they were their to assist me and get me in the vehicle of my choice. Instead of showing up a week later as I had planned, I called Tony back and schedule a visit. Prior to my visit, I asked Tony for the website and I began to browse the CPO inventory. About 15 minutes later, I called Tony with the vehicle that had my name written on it. Upon my late arrival, Tony greeted me with a smile and the magic began. Less than 24 hrs later, I was driving my Mercedes E-Class and never once felt undeserving!! You see this team truly understood my situation and my needs. This is a difficult time for me and most Americans as we face plight and difficulties daily during this recession. Yet, Tony believed in me and worked effortlessly to get me what "I WANTED". He and the Colonial Team never tried to sway me from my initial choice; but instead worked effortlessly to reach a common ground for all. I have never been more satisfied with a vehicle purchase. Mr. Swygert is what all Salesmen should strive to be. He understood the importance of thinking care of me, the Customer. He was patience and clear; never trying the fast talking salesman jabber. Never insult my intelligent by offering me a $2 car for $2,000. I can't express my appreciativeness for this. Thank you Tony and Colonial for putting me, the Customer first. Rest assure, you will see me again soon and any friends in the market, I'm cruising them in my E-class right to Tony's desk. Lastly, I used to purchase brand new vehicles every two years and never one have I met the GM on location. Karen, the General Manager at Colonial VW, greeted me and Congratulated me on my new purchase. I was sold and satisfied at that moment. Thank you, Karen for taking the time for me. I truly appreciate that. Again, Thank you Tony and your Colonial Team. Tony know you got a PA customer for life. 2010 will continue to be your year to win as long as you put your customer first. Seriously, I truly appreciate you and your tireless effort. Thank you a million Mercedes times over. BM Jones A satisfied Customes More

I'm very happy with my new car, although, I don't think I was given a fair price for my trade-in. Overall the experience was positive and until I have any problems with my new vehicle, I would recommend this was given a fair price for my trade-in. Overall the experience was positive and until I have any problems with my new vehicle, I would recommend this dealership. The rewards program is a nice bonus. More

This is the first car that I have purchased from this dealership. I feel that the service was outstanding. They even stayed late to make sure that all my paper work was complete and my car was properly s dealership. I feel that the service was outstanding. They even stayed late to make sure that all my paper work was complete and my car was properly serviced before I drove it home. And the deal on the car could not be beat. More

This is the second time I've purchased a Subaru from colonial the sales reps were excellent and made buying a car quick and enjoyable.This is the first dealership I will go to when buying a car in the f colonial the sales reps were excellent and made buying a car quick and enjoyable.This is the first dealership I will go to when buying a car in the future and the first and only place I will refer friends. More

This was my 2nd auto purchase from Marty at Colonial VW Subaru in Feasterville. The professional & friendly customer service always brings me back to make another purchase. Colonial seems to always offer t Subaru in Feasterville. The professional & friendly customer service always brings me back to make another purchase. Colonial seems to always offer the best prices/deals & are always able to answer all my questions. More