Colonial West Chevrolet of Fitchburg - Service Center

Excellent service here! I had an issue with my car that I had no idea about, it wouldn’t start and Shelley and Phil came to my rescue. Shelley was able to accommodate me and I had an issue with my car that I had no idea about, it wouldn’t start and Shelley and Phil came to my rescue. Shelley was able to accommodate me and brought my car to the dealership. They were able to find out the issue and resolve it in that same day! I was able to drive my car home after work. Chris, Edison, Jackie and Angie are wonderful and helped me with this issue. The best service and people here. Thank you!! More

Excellent service. Satisfied all my needs and questions and customer service made the whole process extremely easy. Satisfied all my needs and questions and customer service made the whole process extremely easy. More

Very friendly service department with a comfortable waiting room. Work was preformed in a timely manner. waiting room. Work was preformed in a timely manner. More

From my thirty years in the automotive parts business my message to individual shops is service is 85% of the job. The shop can control the 15% inside the shop but without service you have no need for bays message to individual shops is service is 85% of the job. The shop can control the 15% inside the shop but without service you have no need for bays or technicians. I followed John Lane with my car sales and now I will do the same for service. Service needs to remember a great public speaker and salesman, Zig Ziglar, You are best to explain cost once rather than to apologize for proce forever. Keep your game on Colonial. More

Have always been pleased with Colonial, from the day I purchased my car! Service is professional and they gobtge extra mile to ensure my vehicle is in A-one condition! purchased my car! Service is professional and they gobtge extra mile to ensure my vehicle is in A-one condition! More

Just a regular service appointment with customer service being right on! If your reading this trust me it’s a good place to go. Reminders throughout before and after, Shelly is Recommended being right on! If your reading this trust me it’s a good place to go. Reminders throughout before and after, Shelly is Recommended More

Great service clean waiting room! Fast easy on time with service and friendly people ! Trusted fair and will come back Fast easy on time with service and friendly people ! Trusted fair and will come back More

Everyone here is so excellent! Had a light out in my vehicle, and they were able to figure out which light bulb it was and replace it all within a hour!! I was so ecstatic, the ser Had a light out in my vehicle, and they were able to figure out which light bulb it was and replace it all within a hour!! I was so ecstatic, the service there was amazing. Shelley Dupre with customer service was the sweetest person, when I called about my light being out. Highly recommend Colonial West. More

Thank you colonial west Chevrolet for helping me out of a tough situation. Shelley Dupre, Tania, John and Geno were terrific in helping me! Jeff chandler is a terrific General Manager and really cares abou tough situation. Shelley Dupre, Tania, John and Geno were terrific in helping me! Jeff chandler is a terrific General Manager and really cares about his customers and his staff! More