Commonwealth Dodge RAM - Service Center

Recall and warranty work Thank you for fixing the recall and repairing oil housing. It was easy to make and appointment and was done in a timely fashion. Thanks again!! Thank you for fixing the recall and repairing oil housing. It was easy to make and appointment and was done in a timely fashion. Thanks again!! More

Always a good experience This is the only dealer that I use for service. I drive past one a couple of miles from the house to go to Commonwealth Dodge. I have been going ther This is the only dealer that I use for service. I drive past one a couple of miles from the house to go to Commonwealth Dodge. I have been going there for 10yrs now and will continue to do so. I’m very pleased with the service department including the service writer (Taylor Alford) and the service manager (Mike Wiseman). They have always treated me very well. More

Damaged my vehicle and don't seem to care. During an Airbag recall repair the panel on the dashboard was removed. When the panel was reinstalled it is no longer flush with the dashboard. When I During an Airbag recall repair the panel on the dashboard was removed. When the panel was reinstalled it is no longer flush with the dashboard. When I brought it to their attention I was informed it was sun warped however it was flush before the removed it.i was informed the Service Manager would contact me the next day and that hasn't happened. So the only thing I can think of is they don't believe in taking responsibility for their actions. More

Awesome Everyone is great the mechanic was also great. He took time checking out the seatbelt on the passenger side. Than came to us in the waiting room talk Everyone is great the mechanic was also great. He took time checking out the seatbelt on the passenger side. Than came to us in the waiting room talk to us about it and when we explain more about it he took the time and listen to what we were saying. Check it out more and ordered the part. Than we ask if he could check out something else real quick and by my surprise he say not a problem and so he did. We been having a great experience at this dealership More

Great service Easy to fit into your scheduleStaff always freindly willing to help and assist in your needs. I will continue to service my vehicles at this location. Easy to fit into your scheduleStaff always freindly willing to help and assist in your needs. I will continue to service my vehicles at this location. More

Oil Change Though the service was first come first served, the wait wasn’t long. My car was in and out within an hour and a half even with 2 people in before me. Though the service was first come first served, the wait wasn’t long. My car was in and out within an hour and a half even with 2 people in before me. I would definitely recommend this service center. Taylor was extremely friendly and helpful with answers to any questions. More

Lazy, incompetent, dishonest and no respect for the customer Well Monday may 7 I go to outside at 530am to go to work and my 2011 dodge Durango had been stolen. So needless to say my day wasn't starting off very Well Monday may 7 I go to outside at 530am to go to work and my 2011 dodge Durango had been stolen. So needless to say my day wasn't starting off very good. Well about 4 hours later I recieved a call from lmpd saying they found it. So I immediately call commonwealth dodge so I could get a new key. The guy on the phone tells me sure bring it in and it should only take about 30mins. So I get my truck towed there and go to the service department to find out they don't even have a key! The dude on the phone tells me to bring it there without even checking if they have one. Who does that? So they call around and say there's one at another dealer. Now if I knew that I would've just went there if he did his job. So there was a problem with getting a pin for the new key which I didn't have a problem with. That was something nobody could have foreseen. So about 430 that day I call and they tell me that they have the pin. So I'm thinking I can pick it up by 5 when they close. Nope! He tells me that the techs are fine for the day. No it's because you still don't have a key! Well the guy on the phone says that it'll be done first thing in the morning around 10. So I hear nothing by 11am Tuesday the 8th . So I call at 1130am sat on hold for 7mins for them to tell me that they still don't have the key. So finally about 230pm they call and say that it's ready. So because of the lazy, incompetent, dishonest service department a job that they told me would only take 30mins turns into almost 2days and $800 off my paycheck. I still have recalls that need to be done on my truck and I will drive to another state before I go to these people ever! More

Transmission I had a defective designed transmission which was replaced before warranty was up then transmission went out again after warranty was up and Commonwe I had a defective designed transmission which was replaced before warranty was up then transmission went out again after warranty was up and Commonwealth Dodge service Center was generous enough to work with me and customer service to make sure that I the customer and my vehicle were taken care of More

Great service and customer service. I would recommend Commonwealth Dodge to anyone. Taylor and Justin in service are top notch with customer service. After 25 plus years , I will not I would recommend Commonwealth Dodge to anyone. Taylor and Justin in service are top notch with customer service. After 25 plus years , I will not go anywhere else Mike is truly professional and courteous.. More

Good honest service They took care of my oil change and transmission fluid leak I came in for. Taylor kept me informed of the progress. I was in and out in no time, and They took care of my oil change and transmission fluid leak I came in for. Taylor kept me informed of the progress. I was in and out in no time, and everyone was very helpful and polite. More