Do not come to this dealership! They lie and scam you.
I wish I could give them ZERO star. Here is my very bad experience with them:
Less than 2 months ago I bought a used 3yo Chevy from this dealership and Oscar Gutierrez was the sales person who did the paperwork. He promised to oil change and detail my car (inside and outside, even buff the hood which has a small scratch) but because the Service department was closed on Sunday, he said they will call me early next week to schedule those services. I asked him to put those service requests on paper and in contract but he said there is nothing to be worried about, he is a Sales Manager and not lying, there were couple of other people there witnessed that along with Financial manager (Nadia Haddad), even she said “Don’t worry, we will take care of our customers”.
Next week passed and they didn’t call me, I called and asked Oscar and he said Oh Sorry, I will take care of it today. 2 days passed and someone called and scheduled the service (oil change and detailing) for next week. I took the car, they changed the oil but didn’t wash the car, saying They do not wash car and because there is no written request they do not do that. I asked for Oscar but they said he is on vacation, I asked for on-site manager who was Manny Diaz and he refused to honor his coworker’s word, said we can not do it.
I called Oscar Gutierrez several times, he didn’t answer and later he texted me “I will come back to work next week and take care of it”. He came back and we spoke on the phone, he said bring you car next Saturday at 9:30 and we will wash it (detailing inside and outside), I drove there on Saturday morning and he wasn’t there, I called him but didn’t answer, the manager on-site was Manny Diaz (again) and he refused to wash my car again. Later Oscar texted me (I called him several times and left messages) that he is not available and can not help me. REALLY??? This is how it should be for a loyal customer who bought a car and you guys don’t want to honor your words and promises? It is just a car wash!
I am sorry for you guys who ruin your reputation for a simple car wash, I will never step into your dealership and encourage everyone to do the same, you guys have to understand the “Customer Satisfaction” is everything and lying to customers can damage your business.