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Community Honda Lafayette

Lafayette, LA

2.6
162 Reviews

1407 Surrey St

Lafayette, LA

70501

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162 Reviews of Community Honda Lafayette

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August 17, 2021

"Worst car buying experience I've ever had, never again...."

- jayg690

Worst car buying experience I've ever had, never again. No customer service whatsoever, if their lips are moving be wary.

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Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Ryan Reynolds
July 29, 2021

"Let me first say that I wanted to have a truly..."

- mossbluff

Let me first say that I wanted to have a truly exceptional experience buying a car with Community Honda Lafayette. I mean, who wants to have an experience that they don’t enjoy when buying a car? So, I went in with an open mind and wanted to enjoy what was going to take place. I made my appointment and requested to have a black car to view on the day I arrived. Upon arrival at my scheduled time, I was informed that the black car had been sold the previous night. Not really a big deal, I suppose, but it was somewhat bothersome that the vehicle was not available to view. It turned out that the car I was shown appealed to me much more than the black, which was a good thing. Subsequent to this, it all deteriorated and was not a pleasant experience. First Car When viewing and inspecting the car, I noticed a multitude of brake dust and other raised spots (e.g., black, brown, orange) that were seemingly inconsistent with a platinum pearl paint job. The top layer of these spots scratched off, but the color remained and appeared embedded into the clear coat or even deeper and stained the white, which made it look dingy and dirty. I was not told that the car would be cleaned. I had to apprise the sales staff of the condition of the car. They subsequently stated that they would take care of it and clean it. So, it appears that they would have let me drive away from the dealership having not informed me of the state of the car. Full disclosure was definitely not on display from start to finish in the entirety of the process. After being informed that they cleaned it, I noticed two substantial scratches on the back right, lower side panel above the wheel. I was told that it would be fixed; this amounted to touch up paint being applied. I stated that I was not taking it like that, as it was supposed to be a brand new car. Further, a substantial amount of noticeable spots remained after reportedly being cleaned. Sales staff indicated that I would be getting an entire new car. Second Car As soon as I walked up to the car, I noticed something on the bottom of the front bumper. This appeared to possibly be dirt. That was not the case. It was a gouge/deep scratch that looked as if the paint had been pushed away with force and caused an uneven, rough look to that piece of the bumper. I could definitely see underneath the paint and immediately informed the salesperson. Upon further inspection of the car, I noticed a substantial gouge/scratch on the edge of the hood that went beyond the clear coat and other layers of paint to the metal of the car. There were also two other spots where the metal was visible on the hood that I found and sent pictures of to the salesperson. I was informed that this would be fixed. It was discussed that the weather would have to be nice in order for this to be conducted. A day was scheduled for me to drop off the car. I dropped off my car and checked on the status a few times. Once told that my vehicle was ready, I looked it over and was immediately dissatisfied. The bumper scratches appeared to have been minimally attended to or touched as it remained rough/bumpy and a black/dark gray color was still visible beneath the paint. It was definitely not fully platinum pearl white. The main gouge on my hood was “touched up.” However, the blemish and unevenness are still noticeable. One spot on my hood appeared to have touch up paint on it, but the gray metal is still noticeable through the touch up. One of the spots appears to have been neglected altogether as the gray is not covered with anything and is just as visible as when I brought in my car. Overall, I purchased a new vehicle that appeared to have damage/defects that should not be present on a new vehicle. When supposedly fixed, it was definitely not in a new state. A touch up is not the same as a fix in my opinion. I was told that I asked for the touch up. I am sure that I would not agree to that as I did not think it was good enough for the first car that I refused to take that just had touch up paint on the scratches. I was told that a company was being used to fix the scratches and gouges. I wonder about that since all they did was use touch up paint, which is what was done on my first vehicle that never left Community Honda or had a company come in to look at it as far as I know. I expressed my displeasure with the salesperson, and he offered to have his manager explain it. However, I felt that course would be ineffectual as I have had multiple disappointing encounters and explanations that have not been satisfactory. My first main issue is the fact that this is supposed to be a brand new car with no noticeable blemishes in the paint. Honda reportedly conducts their own inspection and should have easily caught these issues as I did with barely a look. A second issue goes to the integrity of the paint. If the gouge is deep enough to see the metal of the hood, I am concerned about rust and further deterioration without the protection of paint and clear coat. Lastly, I truly wonder if any of the staff or sales team at Community Honda Lafayette would have taken my car in that condition when it was labeled as brand new. It appears that they just wanted me to suck it up and be satisfied with a mediocre, substandard touch up that is not equivalent to fixing it as it should be. There is no consistency with the paint in those spots, and it just does not look new. Other Issues When initially discussing payments and pricing for the car, I was told that Honda could not give me an estimate as that is a Honda policy to not provide that information. So, I basically could not get an estimate in writing to research and look over in order to make a fairly important decision. I had to take and accept their word, which did not suffice or hold either. As I left that day, the sales staff essentially promised/strongly suggested the following: I would be at or near my goal of a $300.00 note, my truck would get 4,000 to 4,500 for the trade, I would possibly not have to put any money down, and I would have a 60-month term at 1.9%. Everything stated above was not maintained when the written paperwork was presented to me. The note was substantially higher, the truck trade amounted to 3,000, and my term was 72-months at 2.9%. I don’t understand why that was presented, as I had firmly stated where I wanted to be with regard to a monthly note. I will not be making that mistake again. The sales staff and financial personnel just finagled the numbers to get to that $300.00 and adjusted everything else in a manner that negatively impacted me and positively benefited them. I literally had to fight and struggle and make repeated stances about the 300.00 per month in order to secure that amount. That should not have to be done when buying a car. It appeared that the sales staff just wanted me to be okay and accept what they first offered. My concerns and opinions and stance on my monthly amount seemed to be “heard” but not necessarily valued or considered as priority. Lastly, multiple individuals informed me that I had to rate my experience and salesperson with a 10 on a scale of 1 to 10 or he would fail the evaluation. The fact that this occurred while I was trying to make a major decision and buy a car was very distasteful. I also experienced a blow out on one of my tires at 1,400 miles. When I called and asked about what would be done, it was intimated that I would have to pay for it given I had not purchased the tire hazard warranty. However, Honda’s warranty book indicates that the manufacturer of the tire would replace it if the tire was deemed defective. Well, this occurred, but the service manager initially told me that I would have to call Goodyear and take care of it. I told him the book indicated the dealership calls the tire manufacturer, which he then agreed to take care of. There was also some haggling over how much I would have to pay for the tire, which was ultimately resolved. Just something else that was not an easy experience to rectify. Based on the above information and overall experience, I would not recommend Community Honda Lafayette to any individual in the market for a new vehicle. I also attempted to reach out to my salesperson and have not heard from him in over two weeks. I left two separate email messages on the website at Community Honda Lafayette expressing my concerns. The site indicates that an individual will be in touch, but I have yet to be contacted regarding my experience. I fully expect that this will not result in any resolution for me or for anything to change drastically with the manner in which the sales process proceeds henceforth at Community Honda Lafayette. It is ultimately a business, and the customer is a means to an end. The surface, jovial nature of the sales team works to a point, but that only goes so far in my book. I feel that they did not prove themselves in following up or addressing any of my concerns. I also feel that they disregarded what I saw as unacceptable for a “BRAND NEW” car. It seems they ultimately wrote me off and suggested with their comments and behavior that I should just be good with it and was likely blowing things out of proportion. That doesn’t work for me especially since the car was supposed to be “NEW.” I have a very bad taste in my mouth and DO NOT want to work with or return to this place of business for anything. I will likely take my car to other Honda dealerships for maintenance and any other issues.

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Customer Service
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Recommend Dealer
No
Employees Worked With
Andrew Broussard
Jul 30, 2021 -

Community Honda Lafayette responded

Mr. Richard - thank you for your feedback. We reached out via text but have not heard from you. When you have a moment, please call our General Sales Manager, Tyler Gros, at 713-380-9228.

May 27, 2021

"After 3 days of miss information my car was repaired in a..."

- jasma42

After 3 days of miss information my car was repaired in a short period of time on the 26 of May. Thank you Community Honda

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Recommend Dealer
Yes
Employees Worked With
Unknown
May 27, 2021 -

Community Honda Lafayette responded

Thank you for your feedback! We appreciate you choosing Community Honda and hope to see you again soon!

October 13, 2020

"a week agoMy car recently wrecked In front . Paint body..."

- moniqued

a week ago My car recently wrecked In front . Paint body shop stated it was wrecked bad in 2018. Now noone wants to fix it. I was never told about car being wrecked.im single mother and I work hard to get car 480 payment on 2016. If I had know I would have never purchased car from here. Tried get new one now I need cosigner. Every time see car I get upset. I advised do your homework about community honda im stucked with wreck car Leo and military please shop else where not community honda. I will put this in God's hands pray no other single mother goes thru this .buyer beware.

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Recommend Dealer
No
Employees Worked With
Felton hicks
December 30, 2019

"Customer Service while car was being serviced."

- Monet2007

I received an oil change at this dealership on 12-28-19. The service was completed quickly and the price was great. There were only two issues I ran into which is why there are only 3 stars. There was a caucasian lady that helped me when I first pulled up to the service area. She was a little short with me and kept referring to me as “girl” I did not take to kindly to that due to the fact that I am a grown woman and have not been a girl for the past 12 years of my life. The second issue came about when I returned to pick up my vehicle. The cashier(sweet lady) called one of the service men, TONY, from the service area to pull my car around so I would not have to walk to the back area. Well TONY walk from the back to let the cashier know where my car was and he was not pulling it up. I had no issue with walking but I found that very rude and lazy of TONY. The cashier on the other hand was very sweet, had great customer service and even offered to get my car for me and pull it up. I wish I would have gotten her name because she was amazing! TONY and the 1st Caucasian woman that I dealt with need more training on how to deal with customers.

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Recommend Dealer
Yes
Employees Worked With
TONY
November 18, 2019

"Not the Honda dealer Lafayette has come to expect"

- MJ

Not at all the Honda dealer folks here in Lafayette have come to expect, the new people in the service department obviously can not tell time, their website says service is open Monday through Saturday at 7:30 this is simply not the case. The one and only time I've taken my car to them for service at 7:50 myself and half a dozen other customers were still waiting for the service department to open. Once they finally opened at took my information I decided to walk around the lot rather than sit in the waiting are, after all they have my phone number the service wrighter said she would call when it was ready. The sales staff obviously do not want to earn a commission as I walked from one end of the lot to the other checking out the window stickers on the small inventory they had it probably took me 20 to 30 minutes to look at each one, during this time not a single employee came out to ask me if I was shopping for anything in particular or even say hello. I walked next door to the BMW dealership and it was just like how Moss Honda used to be a sales person immediately came outside to greet me shake my hand and chat with me no pressure just a warm friendly hello and a "let me know if I can answer any questions or offer a test drive". After killing an hour and a half walking around the BMW lot I walk back next door to Community Honda and just amble around the lot a little to see if a salesperson would come outside this time. After spending another 20 minutes in their lot still no a soul has approached me. I head inside to check on my car since its now been 2 hours and 20 minutes since the service brighter told me it would be an hour and a half for a simple oil change, I enter through the front of the dealership the receptionist is staring at her computer screen and never looks up or acknowledges me, I walk past three employees standing by the coffee machine in the hallway heading back towards service and nothing from them even when I say good morning, at this point I am beginning to think I'm invisible. I get back to the service department only to find my car still isn't ready, so i sit in the rather dirty waiting area and end up waiting another 35 minutes till my car is finally ready so it takes their service department 2 and three quarters hours just to do an oil change, man am I glad i didn't ask for the tires to be balanced or god forbid new brake pads I would still be there a week later.

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Recommend Dealer
No
Employees Worked With
Rachel
September 04, 2019

"Customer service "

- N8te1286

Maybe I caught them on a bad day, but customer service could have been better. The person I was talking to online could have came out and introduced herself, that seems like the right thing to do. The deal on the car i was looking at was not impressive at all. One salesman was dismissive and laughed when i said i wasnt looking to buy now, and walked away. I personally know i can get better service and a better deal at Courtesy

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Recommend Dealer
No
Employees Worked With
Stephanee
July 28, 2019

"Really bad sale!!!"

- Buller

We bought a used 2015 Nissan Sentra with a burnt transmission. My daughter had it for 5 weeks and put about 300 miles on it. We are really disappointed in Community Honda for selling us this piece of junk. Now my daughter has no car and we will have to spend thousands to fix it...so heartbreaking!

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Recommend Dealer
No
Employees Worked With
Stephanie Skinner
December 20, 2018

"Professional service"

- Miller.judy123

Very professional personel. Called on Tuesday afternoon and was told to bring car next morning. Vehicle checked, courtesy call with findings. Was able to get a loaner while car is being repaired.

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Charity
December 01, 2018

"Water leaking in rear light "

- Babs1944

After diagnosis of my problems I was sent to cornerstone glass because diagnosed with rear glass needed sealing at top in two places after a lengthy exam I was told my glass did not need sealing rain water was getting in light and pooling in top of trunk from some other place after my replaced rear light I am still having water seeping into rear light

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Overall Experience
Recommend Dealer
No
Employees Worked With
Brian
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