Community Honda of Orland Park | Page 121

Horrible Dealership at this Location This dealership had me take 4 trips to what according to the dealership and corporate Honda is a manufacture issue that it's still in a pending status This dealership had me take 4 trips to what according to the dealership and corporate Honda is a manufacture issue that it's still in a pending status. Each 1,2,3, and 4th trip I was told they (the dealership and corporate Honda) found "the fix" to the what the dealership and corporate Honda is the issue to my brand off the showroom new 2017 Honda Accord. That's not counting all the trips back and forward to this dealership, my personal time, the amount of time my car spent at the service department (shop) in this dealership (service deparment), the amount of time I spent in line at the service department waiting to be called by a service advisor, time spent speaking to 3 of this dealership's managers from the internet manager Anthony Hicks, to the service manager, Bob Madia, to Bob's manager who I can't recall his name and to all the service advisors. On my second trip to this dealership I was told by this dealership and that this seems to be a manufacture issue. I wasted valuable time time I could have spent with my then ill and now deceased father. I began dealing with dealership about this issue with the middle console platic cover that is loose on the middle passenger side on my 2017 Honda Accord from May of 2018 until July of 2018. I purchased this car brand new in January of 2018. This is my second brand new Honda I purchased new from Honda. My first brand new 2005 Honda Civic I purchased from another dealership in 2005.... Im very dissatisfied how this dealerships and Corp.Honda is handling my concern/situation with my 2017 Honda Accord. I have opened a case directly with Corporate Honda regarding this issue... More

friendly and informative I have been a customer since 2006 and have been there many times . The staff and dealership are have always been courteous and accommodating. I have s I have been a customer since 2006 and have been there many times . The staff and dealership are have always been courteous and accommodating. I have stopped there for car washes also and found everyone helpful. More

6th Odessey This new Odessey is at least my 6th van that I bought from Community all after back in 1973 when I bought a Pontiac from them when they where I Oak Fo This new Odessey is at least my 6th van that I bought from Community all after back in 1973 when I bought a Pontiac from them when they where I Oak Forest. It’s a great dealership with knowledgeable salesmen and a very good service department More

Oil change and work on two recalls Cesar was very professional, organized, and kind. I truly appreciated the Lyft service when the dealership rides were unavailable. It helped me use my Cesar was very professional, organized, and kind. I truly appreciated the Lyft service when the dealership rides were unavailable. It helped me use my time wisely by finishing back to school shopping. If the Lyft service was not available, I would have had to wait much longer, and I would not have been able to run my errands on my only day off. The work on my car was completed within the time estimated. To wrap up the experience, the cashier was nice and professional. More

I love Honda I never dread going into Honda for service. Everyone is always helpful and courteous. They are always quick, but take their time asking me questions. I never dread going into Honda for service. Everyone is always helpful and courteous. They are always quick, but take their time asking me questions. More

Service Jay T. Hill, was wonderful, explained everything.. He gave me a loaner car because, my brakes were that bad. He was very detailed about what they Jay T. Hill, was wonderful, explained everything.. He gave me a loaner car because, my brakes were that bad. He was very detailed about what they were going to do with my car. More

Cleanly, informative, capable. I am happy with the clean facility, able desk staff, time efficiency, shuttle service, and effective shop work. A car wash included is nice, too. I am happy with the clean facility, able desk staff, time efficiency, shuttle service, and effective shop work. A car wash included is nice, too. More

Ryan is a good customer service rep I made an appt for a recall. Kim made the appt for me and took all important info. Upon arrival, all the reps were super busy. I waited for @15 mins u I made an appt for a recall. Kim made the appt for me and took all important info. Upon arrival, all the reps were super busy. I waited for @15 mins until Ryan invited me over to his desk to discuss what I needed. He was friendly, professional, attentive , courteous, and capable. He told me it would take @1 1/2 hours. He offered to give me a ride somewhere to pass the time. (I declined. Instead I walked @a mile down 159th street to a Mexican restaurant, sat on their patio, soaked in the sun, drank a refreshing pina colada, and ate lunch. It was a great day all the way around. ) I arrived back at the dealership a few minutes early, checked in with Ryan, and he said my car was ready—at no charge to me. Honda took care of the recall costs, Ryan got my van serviced in a timely manner, and I got to relax in the sun. Again—great day all around. More

Honda Odyssey 2018 issues Since purchasing my new Odyssey, there have been issues. It was the first of the new redesign, so I’m not too surprised that there are problems. Bob Since purchasing my new Odyssey, there have been issues. It was the first of the new redesign, so I’m not too surprised that there are problems. Bob Madia from the service department was great. Honda had a known issue without a known fix and Bob helped me to get a rental to take on my vacation for free so that they could work on fixing my car while I was gone. I had issues picking up and dropping off the car and they drove the rental out to me. Great service! I would highly recommend Bob and his team. More

Awesome Service It's never a good time for your car to have problems. It happen to me and called community Honda and they got me in right away and fixed. I have nothi It's never a good time for your car to have problems. It happen to me and called community Honda and they got me in right away and fixed. I have nothing but positive things to say about community Honda and my service advisor. More