Community Honda of Orland Park

Recall It was fast and efficient to have recall completed. At same time I had a slow leak and had tires evaluated. Service rep was most helpful. It was fast and efficient to have recall completed. At same time I had a slow leak and had tires evaluated. Service rep was most helpful. More

Terrible Customer Service The service department is slow and the customer service is terrible. They do not greet you. 5 people standing in line. 3 service reps sitting at desks The service department is slow and the customer service is terrible. They do not greet you. 5 people standing in line. 3 service reps sitting at desks and only one taking care of customers. The other 2 were typing away and making phone calls. These things really need to be done out of the customers sight. It really makes me feel unimportant. Just terrible. More

Extremely Helpful Robert and Bryan went out of their way to keep me informed of the work being performed on my vehicle. They explained clearly the reason for each repa Robert and Bryan went out of their way to keep me informed of the work being performed on my vehicle. They explained clearly the reason for each repair. The service repair amount they quoted me was the amount I paid. I highly reommend! More

Tire replacements Tire were bad and diagnosis determined 2 tires were bad and one was on the way. Replaced my two. front tires. I was also informed that air filter and Tire were bad and diagnosis determined 2 tires were bad and one was on the way. Replaced my two. front tires. I was also informed that air filter and another filter needed replacement. More

Oil Change and General Inspection The service was excellent. I dropped the car off. The dealerahip provided a shuttle for me so that I could make an appointment. While I was at the The service was excellent. I dropped the car off. The dealerahip provided a shuttle for me so that I could make an appointment. While I was at the appointment I was contacted about an urgent repair. I called for the shuttle and finished my business appointment. By the time I got back to the dealership, both maintenance and repair had been completed. A discount was applied. Everything was 1, 2, 3. More

Oil Leak Had to bring my car back for an oil leak from a gasket that had been previously replaced. All fixed and this time no charge! Had to bring my car back for an oil leak from a gasket that had been previously replaced. All fixed and this time no charge! More

Good and as expected Everything was good and smooth, service department team are so professional and know how to answer about all the expected questions that a person migh Everything was good and smooth, service department team are so professional and know how to answer about all the expected questions that a person might ask More

Helpful and caring staff Very attentive to customer needs. I had a 2pm apt and asked, when dropping off my car before work at 7am, if they could fit me in before 8am that day. Very attentive to customer needs. I had a 2pm apt and asked, when dropping off my car before work at 7am, if they could fit me in before 8am that day. They easily accommodated and did so with a pleasant attitude. I usually drop off and get a ride to work, which has always been convenient, too, but that day the early morning apt was very convenient for my family. More

I've been here 4 times and each time I opted for text updates that never happen and this place is very slow except with excuses. The reps lie and have no knowledge of what accessories fit what trim level updates that never happen and this place is very slow except with excuses. The reps lie and have no knowledge of what accessories fit what trim level for those that might want to add some things from other trim levels. Each time I see my car come in finished it still takes an hour to give it to me while I see it just sitting there. They also have don't assist in diagnosing issues related to defects and refuse to start a case so that Honda corp can investigate safety defects which can save lives and prevent customers from paying out of pocket for factory defect that should be covered by Honda not the consumer. More

2018 Honda Accord The staff at Community Honda were a pleasure to work with. The hospitality and attention to the customer’s needs were second to none. I’m very glad I The staff at Community Honda were a pleasure to work with. The hospitality and attention to the customer’s needs were second to none. I’m very glad I chose to do business with the team at Community Honda and I intend to for any future needs. More