Community Honda of Orland Park

Scheduled Maintenance Website was easy to navigate to make and schedule appointment. Service Advisor explained maintenance required, kept me updated on progress throughout Website was easy to navigate to make and schedule appointment. Service Advisor explained maintenance required, kept me updated on progress throughout visit, car finished when promised. Clean comfortable waiting area. More

An experience that far exceeded my expectations! Truth be told, I really wanted to buy myself a Ford Fusion Hybrid. After visiting Rizza Ford down the street and test driving three different vehicles Truth be told, I really wanted to buy myself a Ford Fusion Hybrid. After visiting Rizza Ford down the street and test driving three different vehicles, I decided to stop at Community Honda for a few minutes just to compare vehicles. I intended on being there for 10 minutes at the very most. Again, I was really set on a Ford. My goal was to find a cool/sporty but affordable hybrid, and I thought the Fusion was the car for me. We walked around the lot at Community Honda looking at mostly Accords and Civics. We were greeted by Stefan, who spoke to us about my array of options. I took an Accord for a test drive and was pleasantly surprised by its size, look, feel, and cost. Just for comparison, I asked to see an Accord Hybrid. As we walked to the car, I noticed that workers were moving some new cars around the lot. These were the brand new 2019 Insights that Community Honda received for the first time just a few hours before. I was instantly drawn to the Insight because it was exactly what I was looking for in my search: a cool, sporty hybrid that's affordable. Many compare it to the Civic Hybrid that is no longer made. Stefan let me take the car around the lot even though it didn't have gas or a fuse (for the display). The blue Touring model that I "drove" had only 2 miles on it. I was really pleased with everything the car had to offer. Not only is it cheaper than the Fusion, but it also gets better gas mileage. The Touring model is very sleek and comes with a ton of great features, yet still averages out at 48 mpg combined. The LX and EX models have slightly higher mpg's. I returned to Community Honda the next day and spoke with both Stefan and Ryan about my fondness for the Insight. After doing more thinking and research, I knew it was the car for me. I took it for a real test drive and was sold. Stefan and Ryan worked with me to make sure that I was completely satisfied with all aspects of the purchase. They were extremely fair with negotiations. I brought along my dad who's had a long career in sales and is very experienced when it comes to car shopping, and he admitted how surprised he was with how smooth things went the entire way. We were honestly shocked by how easy it was to work with these guys. It was far from a "stereotypical" experience at a car dealership. I loved the car but also wanted to make sure that everything lined up from a financial standpoint, and truthfully we got the exact deal that we were hoping to get to. I purchased my blue 2019 Honda Insight Touring and cannot be happier with the purchase. According to the team, I was one of the first folks in the entire Midwest to purchase the vehicle. I cannot thank Stefan, Ryan, and Community Honda enough for the pleasant experience. I went from having no intentions of buying a Honda to writing a glowing review like this one. Thank you so much, Community Honda! More

First new old car in years I bought a used Envoy, I got a good price and the staff was friendly and helpful. Sean went out of his way to make the purchase easy. Thank You. I bought a used Envoy, I got a good price and the staff was friendly and helpful. Sean went out of his way to make the purchase easy. Thank You. More

someone should review the inspection checklist with customer Brought my vehicle in for a safety recall and a safety inspection. Recall work was done just fine. I was told the vehicle inspection showed no probl Brought my vehicle in for a safety recall and a safety inspection. Recall work was done just fine. I was told the vehicle inspection showed no problems or issues. A recommendation for transmission fluid flush and a brake system fluid replacement was made and accepted by me. I later used the "live chat" function on the dealership website to ask if a senior citizen discount was available for my service. The chat operator did not know and said she would have someone from the service department contact me by phone or email. No one called and the only email I received was from someone offering to assist me with my vehicle "purchase". I don't know where the confusion came from, but I was not asking about a senior discount on the purchase of a vehicle. In addition to my recall service, I did ask for a vehicle inspection. Upon leaving the dealership, I looked at the "Honda multi-point vehicle inspection checklist". I thought the inspection would have included an "under vehicle" inspection. It apparently did not since none of the "under vehicle" elements were marked (nothing marked for brake lines/cables; shock absorbers/struts/suspension/tie rods; exhaust system; engine oil or fluid leaks; and drive shaft boots). Other sections were marked and one was even marked as "requires immediate attention" - alignment inspection. However, no mention was made by anyone at the dealership before I left with my vehicle. Maybe the service department could inform customers what the vehicle inspection will include. The service writer was courteous throughout the process, but I would have liked to know if something was truly wrong and really needed attention before I left the dealership. I would have very likely had the work done right away. More

Oil change. Done in time quoted. Free car wash. Nice snacks and beverages. Very polite staff. Impressed with how polite the young mechanics were. Will re Done in time quoted. Free car wash. Nice snacks and beverages. Very polite staff. Impressed with how polite the young mechanics were. Will return when I need service. More

General maintenance & car cleaning I been coming to this dealership for years. I trust them to provide quality service. Jay was helping me this day. He was pleasant, knowledgeable; upd I been coming to this dealership for years. I trust them to provide quality service. Jay was helping me this day. He was pleasant, knowledgeable; updating me as i was waiting, and commumicating what type of maintenace might come up next. He2 was great! I'm very satisfied with the services provided and the way I was treated. More

Oil change, rotate tires, replace transmission fluid My service advisor Randy Pribyl was super. He let me know all the things that were due for my car, and no pressure. He answered my question about ge My service advisor Randy Pribyl was super. He let me know all the things that were due for my car, and no pressure. He answered my question about getting the headrest off so I could put on the seat cover. He even removed the paper mat from the floor. My service was completed in less time than I was quoted, so that made me happy. I would recommend your service. However, what were the 4 kids in red T-shirts doing, they didn't appear to serve any purpose. More

Excellent service at a reasonable price I like the free diagnosis of my vehicle and the discussion about needed additional work with the option of doing the work now or at a later time. I like the free diagnosis of my vehicle and the discussion about needed additional work with the option of doing the work now or at a later time. More

Oil change ,overall checkup of auto. In and done under an hr. Great service & fair pricing. Awesome dealership Been buying cars from them for over 30 years. Honda , very reliable cars In and done under an hr. Great service & fair pricing. Awesome dealership Been buying cars from them for over 30 years. Honda , very reliable cars More

Excellent car buying experience We had an excellent car buying experience with Jim Lojas and sales staff at Community Honda in Orland Park. Jim and staff provided professional servi We had an excellent car buying experience with Jim Lojas and sales staff at Community Honda in Orland Park. Jim and staff provided professional service, were friendly and courteous, very knowledgeable and were easy to work with too. All of our questions were answered and we are very pleased with our new vehicle and the service that we received. More