Community Honda of Orland Park

Stopped in for a free air conditioning check. Air conditioning was checked and hoses and belt. And it was free. The gentleman that took my request for free service was very nice and pleasant. Air conditioning was checked and hoses and belt. And it was free. The gentleman that took my request for free service was very nice and pleasant. More

New car wouldn’t start. They kept my car and tried to troubleshoot all reasons why the car wouldn’t start. Caesar called me multiple times to update me in his progress. They kept my car and tried to troubleshoot all reasons why the car wouldn’t start. Caesar called me multiple times to update me in his progress. More

Process took too long The whole process took over 4 hours. The sales rep seemed more concerned with his rating on a survey because it impacted his bonus as opposed to gett The whole process took over 4 hours. The sales rep seemed more concerned with his rating on a survey because it impacted his bonus as opposed to getting our process of purchasing a car completed. He then left us in order to make another sale and gloated that he was busy with other clients making a sale. He was knowledgeable about the cars however a more modest sales approach and concerning himself with clients as opposed to his own sales would have been a better approach. We would purchase a Honda again and the reason for the rating is solely based on the sales approach. I am in sales and surveys are an important part of what I do. The most egregious part of the process is when the sales rep asked for a perfect score so he could hit bonus. Instead he should rely on delivering outstanding service and not pressure the client for a rating. Please call to discuss further if needed. More

idle problem solved Had an idle problem on my older civic si. Cesar Diaz was very helpful in getting this problem solved. My engine light was cleared on a previous read Had an idle problem on my older civic si. Cesar Diaz was very helpful in getting this problem solved. My engine light was cleared on a previous read so they didn't attempt to fix the problem until my car's computer code flagged again just to make sure they have a true history of the events that caused my problem. Instead of just throwing parts at it they wanted to be 100% sure what the problem was. Nice. The code came up and they diagnosed the problem, ordered the part I needed and within a week the part came in and my car was repaired (same day, about a 90 minute wait), running as it should. Dealers are notorious for giant out of warranty quotes, but the cost was not as bad as I expected (showed me the costs on screen, no BS) it would be. The waiting area was nice, they provide free water and coffee. More

Great Fast service made an appointment took me on time told me it would be an hour and it was less tech informed me on what services I should get next time. Fast service made an appointment took me on time told me it would be an hour and it was less tech informed me on what services I should get next time. More

Honda Review Everything went well and problem was fixed. Also, thanks for taking me to mall so I could get 2 things done at the same time. Everything went well and problem was fixed. Also, thanks for taking me to mall so I could get 2 things done at the same time. More

Incredible We were treated with such respect from the moment we walked in. We were first time new car buyers and we were met with patience and knowledge instead We were treated with such respect from the moment we walked in. We were first time new car buyers and we were met with patience and knowledge instead of condescention. Jim was an amazing salesman and wasn’t pushy to make a sale and was truly concerned about us buying a product that would suit our needs and that we’d be happy with. Joe, the GM, helped us out as well, offering his insights and making us feel welcome and comfortable, enhancing the overall experience greatly. More

Always helpful Had gotten a flat and needed it repaired prior to a road trip. Worked with me to make it fit in the time frame I needed to meet other commitments an Had gotten a flat and needed it repaired prior to a road trip. Worked with me to make it fit in the time frame I needed to meet other commitments and still get what I needed done. Also checked the car over to be sure everything was in order. Nice to have peace of mind. More

Service Community Honda is fantastic! Service Departmentbud thorough and fast. I chose to wait for my vehicle, there’s always coffee and water, and room to si Community Honda is fantastic! Service Departmentbud thorough and fast. I chose to wait for my vehicle, there’s always coffee and water, and room to sit. Service was done in the time they said it would take. Highly recommend Community Honda! More

Service for Recalls Took my car in for a few recalls. It was very easy to get an appointment. Car was done quickly and left clean. I would come back for service again. Took my car in for a few recalls. It was very easy to get an appointment. Car was done quickly and left clean. I would come back for service again. More