Community Honda of Orland Park

I've purchased (3) new Hondas from Community in three years. Paid a little more at Community than other area Dealers quoted on Internet, but Community was closest to home, and want to buy locally. Also f years. Paid a little more at Community than other area Dealers quoted on Internet, but Community was closest to home, and want to buy locally. Also figured that I would let Community do all the service work, who better to take care of your new Honda, wrong, wrong, wrong. These are a few of the mishaps I've experienced from the Community Service Department; After picking up CRV from tire rotation finding missing lug nut on right front wheel, again after another tire rotation missing valve stem cap, tools left under the hood after servicing, overfilled and dirty oil after oil change, under filled transmission fluid (was well below low fluid indicator) after trans fluid change, antifreeze reservoir completely empty after full service ( was full when it went in for service). All I can say is check the work for completion when picking up your car, something is broken in the Community Service Department. More

Do yourself a favor. Don't buy a used car from this place.. I bought a used Honda Fit and have only had it a couple of months and I can't believe the problems with this car... I have to say the staff place.. I bought a used Honda Fit and have only had it a couple of months and I can't believe the problems with this car... I have to say the staff was initially helpful when I left my iPass in my old car. the Sales Manager even dropped it off at my house.. That's kinda where the fairy tale ends.. I took the car back after 24 hours because the road noise on the tollway was unbearable.. They said the tires were worn on the inside, and they replaced the tires with the crappiest $30 tires you can buy.. one leaked and I had to put air in it every day. On the first day of bad weather I slid onto a curb and went onto the sidewalk and the ABS sent a loud screech and scrape Ive spent $400 on new tires and $300 on brakes and I only had the car two months.. the guy that put the brakes and rotors in said the rotors were completely rusted and seized.. I could have killed myself if I had driven this car and longer like this.. The car was scratched up a bit and they slopped on some touch up paint that is coming off, and I had to touch up and wet sand about 10 scratches to make it look decent... the front floor leaks and forms puddles under the mats when it rains.. another leak from a back compartment has the carpeting soaked in the back hatchback area.. the vents are broken on the dash in one spot and don't move back and forth.. the rear passenger cloth liner on the door is peeling off and I had to take an afternoon and repair it myself.. the paint is rubbing off on the trim on the steering wheel.. I called the salesman to complain and it turns out he's not there anymore... The salesmanager is never in when I call, and I always get a promise that someone will call me back the next day and no one has EVER called back... I work a very demanding job and can't afford to be running back and forth to this dealership for every thing so I've had to fix stuff myself.. So far I"ve spent almost $1000 on brakes and new tires, paint, new floor mats that are were ruined and who knows what else... Shame on you Community Honda for selling piles of junk that look nice on the used car lot, and test drive okay around the block.. To sell a car like this means you have no idea and don't car what you are passing off to the consumer..... I would never recommend this place to anyone after this... Lee K More

I usually have a very good experience at Coomunity Honda. This time not so much. Jason left before giving me the conclusion of my service issue. I had to find another service person to give me an update. I b This time not so much. Jason left before giving me the conclusion of my service issue. I had to find another service person to give me an update. I brought my CRV in because I still heard rattling after they had replaced the catalytic converter shields. Eventually they said no noise was found yet I still hear it. I still would refer folks to Community Honda for service because it is normally better than this day. More

Steve was very accomodating when I bought my vehicle in for service. He worked with me to assure all required work was completed on my Accord. I had over 120k miles and was going to drive to Texas to tra for service. He worked with me to assure all required work was completed on my Accord. I had over 120k miles and was going to drive to Texas to transfer my vehicle to my son and wanted to be sure it was in great condition. Steve made sure the car was in excellent condition and most important that it was safe for the dricve and beyond. Many thanks to Steve and the Honda team! More

Had to have the vehicle towed in for service, and Jennifer from the Service Department called me within a couple hours to let me know that the problem was a bad alternator. The vehicle was ready that Jennifer from the Service Department called me within a couple hours to let me know that the problem was a bad alternator. The vehicle was ready that evening. Repair was done quickly and the vehicle is now running fine. I have all work done at Community Honda since buying the vehicle there in 2008. The work is always done in a timely manner. I often have Jennifer as my Service Advisor and she is always helpful and keeps me advised as to the progress of the work being done. More

My Dealer experience was great due to the fact that I My Dealer experience was great due to the fact that I didn't feel pressured for making any choices on my part and I didn't feel rushed. My salema My Dealer experience was great due to the fact that I didn't feel pressured for making any choices on my part and I didn't feel rushed. My saleman worked with me until I found what I was looking for , which made alot of difference. Iam a very happy customer. More

Mr. Jackson was very friendly he explained everything thoroughly he was not pushy and very pleasant I really liked his demeaner keep up the good work and god bless you. Thank You Very Much A Thoma thoroughly he was not pushy and very pleasant I really liked his demeaner keep up the good work and god bless you. Thank You Very Much A Thomas More

I have purchased two Hondas at this dealership and will definitely recommend them. The first time around, I worked with a salesman whom I won't name. He was very helpful and friendly, so I thought I'd go definitely recommend them. The first time around, I worked with a salesman whom I won't name. He was very helpful and friendly, so I thought I'd go back to him when I was ready again. The second time, I contacted him and inquired about a lease vs. a purchase on a new Honda. He suddenly became somewhat of a swindler, telling me I didn't need a down payment for the low lease payments he was offering, but that he would be offering less on my trade-in. Um, isn't this essentially a down payment? When I called him out on this, he responded in a patronizing way, "well, we need to take money off your trade in for the low payments you want. You do like low payments, don't you?" This was an insult to my intelligence, most likely because I'm a woman. I was disappointed in the way he was speaking with me, so he officially lost this sale, and I ended up going with a Hyundai that time around. Just this past year, I was ready to buy again, so this time I dealt with Dave Osborne. AWESOME experience!! Extremely friendly and helpful. The sales manager gave me the price I wanted for my trade in, as well as a great interest rate and a great deal on the new car! My one complaint this time around: Community Honda payed off my trade in as I still owed some money. I monitored my account online, and three weeks later, no payoff had been received . I called about this, and Nick never returned my calls. Finally, Larry did. He informed me that there was no way they could check on whether or not the check had cleared. I called back and an operator was kind enough to give me the number for accounting. The people in this department were extremely helpful and discovered that the check had been lost in the mail. It was all taken care of then, and they overnight ed the next one. All in all, I'll definitely go back again! For the most part, a great experience. More

My husband and I went in looking for a used Honda. We are both in our mid-50's and have had experience buying cars. If you want to experience how used-car buying used to be about 30 years ago - go her are both in our mid-50's and have had experience buying cars. If you want to experience how used-car buying used to be about 30 years ago - go here. Our salesman was condescending, belligerent and demeaning. We have never been treated with so much disrespect in our lives. After deciding this wasn't what we wanted in a car buying experience, we left the dealership - even though we were interested in the car. The next auto dealer was a pleasant experience which resulted in us purchasing the car we were looking for. More

From the moment I walked into Community Honda, by myself, I had nothing but a wonderful experience. I had called the evening before and spoke to Tony Chippas and immediately felt comfortable. I did not ha I had nothing but a wonderful experience. I had called the evening before and spoke to Tony Chippas and immediately felt comfortable. I did not have a problem at all going by myself. I was greated by Dave Osborn and he stayed with me the whole experience. Tony Chippas explained the different types of financing to me. Which to be quite honest, I thought I had to go through my credit union. Tony walked me through the different options and I was able to purchase a brand new 2013 Honda CRV LX!!! With only 2 miles! I can't tell you how awesome he was! I now have no worries of vehicle problems or surprises, I have a new car!!! I will absolutely recommend Community Honda and especially Tony and Dave! As a customer, they truly made it comfortable and pretty easy to purchase. Especially going in by myself. I just can't say enough, but THANK YOU TONY!!! Your are definately recommendable ;-))) Dee Johnsten Lockport, IL More