Community Honda of Orland Park - Service Center

I scheduled an appointment for an oil change and tire rotation after receiving a coupon in the mail for those services. I arrived early for my appointment. The service rep was clearly not pleased that I rotation after receiving a coupon in the mail for those services. I arrived early for my appointment. The service rep was clearly not pleased that I had a coupon for the service. I was then told it would take 1 1/2-2 hours to complete. I was waiting for my car. After 2 hours I was told that the car was just starting to be worked on and it would’ve another hour. After the third hour I inquired as to the status of my car. After 10 more minutes of waiting I was told the car was ready. Instead of a thank you or an apology for the wait, the service rep just said With a smirk, “can you believe how long an oil change can take?” People who arrived after me left before me. My appointment clearly was not honored. I wish I could remember the service rep’s name but of course he did not offer up that information. I selected the service rep without a picture but am not sure if that was the correct person. I’m sure you could look at my service record to determine who this individual was if it makes any difference. I won’t ever return and will be sure to tell my friends about my negative experience. More

Too much to explain via this type of survey. An individual will need to contact me, via telephone, for a better understanding of my experience. individual will need to contact me, via telephone, for a better understanding of my experience. More

Hector & I think, David (?) were the men who helped me, very helpful & professional. I’m new to the area and this Honda Dealer. Enjoyed the service. very helpful & professional. I’m new to the area and this Honda Dealer. Enjoyed the service. More

Honda CR-V service Forgot discount coupon and of course service writer wouldn't honor it. He said he needed he code. They probably sent out a thousand of them, shouldn't Forgot discount coupon and of course service writer wouldn't honor it. He said he needed he code. They probably sent out a thousand of them, shouldn't have been that hard. More

He did a great job and completed the job to my satisfaction. He kept me apprised all along the way. I could not be happier satisfaction. He kept me apprised all along the way. I could not be happier More

Scotch Guard The people working here are polite and accommodating. I particularly enjoyed the sales experience. I was not pressured to purchase things I didn't w The people working here are polite and accommodating. I particularly enjoyed the sales experience. I was not pressured to purchase things I didn't want. Options were presented, and I was allowed to choose. More

brought car in for new battery needed a new battery. The vehicle is a 2016 Accord and it has 46,000 miles. This is the third battery in the car and I don't feel I should have paid needed a new battery. The vehicle is a 2016 Accord and it has 46,000 miles. This is the third battery in the car and I don't feel I should have paid $205 for a replacement. More

Very good and satisfied with the service I received. The advisor was very helpful in what I needed on my 2016 Honda Civic a condenser. . advisor was very helpful in what I needed on my 2016 Honda Civic a condenser. . More

Usually pay a great experience, not this time I had to come back three time for the same problem then another issue was identified. I never found out if my extended warranty should have covered any part o come back three time for the same problem then another issue was identified. I never found out if my extended warranty should have covered any part of the bill. I am not happy. More