Community Honda of Orland Park - Service Center

I called and got an appt. to have an oil change. I got there on time and the service center was jammed! There were two service clerks in the outer room and I told them what I was there for. One of them t there on time and the service center was jammed! There were two service clerks in the outer room and I told them what I was there for. One of them told me to go in the waiting area and they will come and talk to me. After an hour I looked out and my car was still sitting there not being worked. I went out to talk to the same service clerks and the one guy said I should have waited in line. I have done that in the past for service, but the other guy said for me to go wait in the waiting room. I was very unhappy, but the other guy got things rolling and had my car brought in for the oil change. I told him that I bought my certified used car in August from Community. I was told that my first 2 oil changes were free. I showed him my Certified card, but it wasn't coming up in your computer as free. This was very upsetting and I asked to talk to the service manager who said to give it to me free as I was promised. I am thinking about getting my future service needs done at another dealer to avoid the hassles I went through at Community. If I do come back for service, I hope they will keep their promise and give me my 2nd oil change free as I was promised. I've been going to Community for 6 years. More

Service worked with me to find a conclusion that worked for all of us, and most importantly my bottom line. I am happy with the result. for all of us, and most importantly my bottom line. I am happy with the result. More

Just plain awful I have bought three brand new Honda there I will never buy another Honda again so much incompetence in the service department In six months I will no I have bought three brand new Honda there I will never buy another Honda again so much incompetence in the service department In six months I will not on a single Honda I am selling everything More

Hard working staff Staff is hard working and I have trusted their work over the years. Own 3 Honda's. Feel they are the best cars on the road but EV's and Tesla are on Staff is hard working and I have trusted their work over the years. Own 3 Honda's. Feel they are the best cars on the road but EV's and Tesla are on the move. However, seems like service area is always short staffed. Service and seating area need a total re do. Very old and tired looking. Told they are working on it. Looking forward to improvements. Never had a problem with the quality of their work. Wish Community Honda the best! More

The intake service advisor was rude Brought the car in for service. The car porter and service outside the facility were pleasant. However, the service advisor was very rude. My husband Brought the car in for service. The car porter and service outside the facility were pleasant. However, the service advisor was very rude. My husband waited inside for a service advisor for over 10 mins while a service advisor messed with computer. Apparently he was having trouble with his computer but he never addressed my husband or acknowledged him. My husband had to walk back out to the garage or Service drive to find assistance. Then we never revived a text stating our car was in service. After 2+ hrs I called to get an update and was forwarded to voicemail several times even after Bob answered the phone. I called back to speak to the manager and was again forwarded to a voicemail. It’s too about 30-40 mins for someone to contact me regarding my vehicle. More

Great customer service Had to get the ultimate from another store and dropped me off at the mall and had my car fixed in record time Great customer service. Had to get the ultimate from another store and dropped me off at the mall and had my car fixed in record time Great customer service. More

Service dept seems to be getting better Happy with the service performed and finished slightly before the promised time. Sales has always been good to me and I am starting to have some faith Happy with the service performed and finished slightly before the promised time. Sales has always been good to me and I am starting to have some faith in the service department for the first time in many many years. Keep it up! I don’t remember the adviser so I picked a random name as I could not submit without a name More