Community Honda of Orland Park - Service Center

As always good people and good service Good service reps and good service warning light came on something about head lights turns out there was a leaf blocking a sensor No charge Truly Good service reps and good service warning light came on something about head lights turns out there was a leaf blocking a sensor No charge Truly good reps and service people More

Why does it take 5.5 hours to get an update on my car? I dropped my car off Wednesday evening for a 7:30am Thursday appt. to have a rattling noise checked out that occurred every time the car made a turn. I dropped my car off Wednesday evening for a 7:30am Thursday appt. to have a rattling noise checked out that occurred every time the car made a turn. I was informed that I will be charge $99 to check this out since a technician will have to drive the car (this is something new as I have never paid for something like this before) but I would hear from them in the morning. I hadn't heard from them by 11:30am and decided to call-I was put on hold for the service department and waited 5 minutes and then told they were very busy and someone would call me back shortly. At 12:45 I still hadn't heard so I called again and talked to someone in the service department who said he would find out the status of my car and put me on hold-5 minutes later I was cut off. I called again and spoke with a service manager who tracked down the service tech and told me I would get a call from him in 2 minutes. 20 minutes later the service tech finally called to tell me what was causing the rattling. He also had over $1600 of suggested service I should have done on my 2004 Honda Accord. I only agreed to get the rattling fixed. When I picked up the car my daughter, they didn't bother to wash it (I'll admit I didn't ask but usually they do it) and then when I got home I can still hear the rattling noise a little so I will be going back to have it fixed correctly. More

Tire Service Great Service and friendly team members!! I cam in without a appointment and they took my car right away. The pressure in my tire was low and they fou Great Service and friendly team members!! I cam in without a appointment and they took my car right away. The pressure in my tire was low and they found a small nail and repaired the tire. More

Great customer service, friendly, personable, not pushy. Workers were very friendly, professional, I believe Robert was the one who initially started the process. Great work ethics, professional, friendly, g Workers were very friendly, professional, I believe Robert was the one who initially started the process. Great work ethics, professional, friendly, greeted me with a smile, which is what I needed at the end of a long work day. Only issue I had was the service took longer than what was told. Otherwise, experience went well. Not to mention, the charge is much more reasonable than other places. More

Excellent Service Quick check in process, nice area to wait in, service completed timely and accurately. Was my first time here for service and will definitely return. Quick check in process, nice area to wait in, service completed timely and accurately. Was my first time here for service and will definitely return. More

change tires Service center extremely busy, it appears that it doesn't matter if you have an appointment. There is no separate line for those with an appointment t Service center extremely busy, it appears that it doesn't matter if you have an appointment. There is no separate line for those with an appointment to check in and those that don't. This should be improved because why bother to make the appointment if you still need to wait to take your turn ? More

Excellent Top Notch customer service at this location. The facility is clean, service reps are knowledgeable and friendly. They don't haggle or inflate the pric Top Notch customer service at this location. The facility is clean, service reps are knowledgeable and friendly. They don't haggle or inflate the price or attempt to sell you something you don't need. More

Great service! Community Honda is great- fair prices, excellent service with a smile. I have been taking my Pilot here for a couple of years, and when I had another Community Honda is great- fair prices, excellent service with a smile. I have been taking my Pilot here for a couple of years, and when I had another Honda a few years ago. Highly recommend! More

Much improved since last time I was hesitant to visit this dealership because of past experiences. But I'm always willing to give everyone another chance. First of all, they contac I was hesitant to visit this dealership because of past experiences. But I'm always willing to give everyone another chance. First of all, they contacted me about a recall and scheduled my visit. While speaking to their scheduler, I also asked to have the rear wiper assembly looked at, as well as have my oil changed and tires rotated. When I arrived to the dealer, I sat in my car waiting for another car to be pulled in. A couple employees were chatting in the bay and glanced over to see my car as well as 2 other cars behind me waiting to pull in. After several minutes, the lady behind me honked her horn and the employees all scattered like roaches when the lights are turned on. The car before me was driven into the bay followed by the rest of us. I was met by a service rep who took my info and told me it would take between 1 1/2 to 2 hours to complete. While I don't mind waiting while my car is worked on, i do mind when the estimate is way off. This visit took over an hour longer than they promised. Minus one star for that. Coffee was empty, water bottles not stocked in the mini fridge, popcorn vending machine also empty. All these little things that are there for the customer while they wait were not available. Minus one star for that. More

Jay was the best Jay Hill was very professional, acknowledg, he is very friendly, helpful, and welcoming, I like that smile on his face :) .. he didn’t try to take adv Jay Hill was very professional, acknowledg, he is very friendly, helpful, and welcoming, I like that smile on his face :) .. he didn’t try to take advantage of me being new to the country as everyone did. Thank you Jay More