Community Honda of Orland Park - Service Center

Excellent The service was quick easy and painless. I have been coming to community for 19 plus years never had an issue. Will return. Thank you The service was quick easy and painless. I have been coming to community for 19 plus years never had an issue. Will return. Thank you More

quick and thorough service excellent customer service very thorough not pushy with offering services. I would recommend this particular Honda dealership to anyone needing repair excellent customer service very thorough not pushy with offering services. I would recommend this particular Honda dealership to anyone needing repairs to their vehicle. A+ More

Oil change I had an appointment yesterday at 12:30 for an oil change. I arrived at 12 since I was in the area. Upon my arrival one of the workers told me which l I had an appointment yesterday at 12:30 for an oil change. I arrived at 12 since I was in the area. Upon my arrival one of the workers told me which lane to drive in through. I got out of my vehicle and approached the young lady who instructed me where to drive up to. I told her my name and that I had an appointment for an oil change. She instructed me to go to leave the keys in the truck and to go to the waiting room and that someone would come and get me in a few. I waited for over 30 minutes and I noticed the dealer had a kids area, my toddler was with me so I went back to the girl who took care of me and told her I would be by the kids area in case they were looking for me. She said that would be fine. At around 1:40 (one hour and a half after I arrived) I went to ask how much longer it would be. When the gentleman at the desk asked my name he said I was never checked in. That I was supposed to have come to them first so they could take down my info. I explained that I was told otherwise and hats why I went to the waiting room. He apologized and said he would do his best to get me out. However I didn’t leave the dealer until 3pm. I was there a total of 3 hours for a simple oil change. It was a very bad experience to have to wait so long for a mistake from one of your employees. I had my 1 year old with me who also had to wait for 3 hours. I thought I would let you know so that your employees are more clear and specific when dealing with customers, especially if we are new to your dealer. More

Lunch break Checked in. The service advisor said it would be about an hour. Gave him my cell phone said he was happy to call when my car was ready. Went to lunch Checked in. The service advisor said it would be about an hour. Gave him my cell phone said he was happy to call when my car was ready. Went to lunch and as i was paying got the call that my car was ready. Very pleaee with the service. More

Brake service Fast and done right first time. I spent the time waiting looking at new cars and talking to a salesman who seemed to be very knowledgeable about Honda Fast and done right first time. I spent the time waiting looking at new cars and talking to a salesman who seemed to be very knowledgeable about Hondas More

Nice job washing and cleaning my Honda Pilot! Kudos to those that go above and beyond and take the time out of their busy day not only to be nice, but to accommodate your needs! Thank You! Kudos to those that go above and beyond and take the time out of their busy day not only to be nice, but to accommodate your needs! Thank You! More

Service visit Very convenient and most helpful, The service department gets your service needs and auto concerns taken care of in a very professional manner. Alw Very convenient and most helpful, The service department gets your service needs and auto concerns taken care of in a very professional manner. Always checking past service and review service maintenance needed. More

Still not a repaired After 5 attempts, the trim on the gear box of my leased Honda Sport has failed to be repaired. I visited the service department last Saturday and one After 5 attempts, the trim on the gear box of my leased Honda Sport has failed to be repaired. I visited the service department last Saturday and one of the managers(??) indicated that Honda has newer solution available. If this is true, please let me know because that was the same information the last time there was an attempted fix. More

Problem not resolved Multiple trips for the same problem and 10 hours later the problem still not resolved. They’re very apologetic, but I expect more from a brand new car Multiple trips for the same problem and 10 hours later the problem still not resolved. They’re very apologetic, but I expect more from a brand new car. More

Disappointing I had the trans. fluid changed also oil, the trans. plug is magnetized and will pick up any steel shavings in the fluid, therefore it was extremely im I had the trans. fluid changed also oil, the trans. plug is magnetized and will pick up any steel shavings in the fluid, therefore it was extremely important to me to see the plug as it is pulled out. At the time of writeup I believe I had requested more than once to see the plug pulled. When I was called back to the writeup desk the service man was holding the clean plug in his hand apologizing for not calling me to see it removed. So I consider that a failure. More