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Compass Volkswagen - Service Center

Middletown, NY

N/A
75 Lifetime Reviews Review Dealership

75 Reviews of Compass Volkswagen - Service Center

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July 29, 2017

"Worst service department"

- NewPassat1

Went there for first oil change in new Passat. I explained that my alignment has been off without any cause. I asked if they would check to make sure everything was tight before I purchased alignment since I think it was an issue that came with the new car. After the oil change, I asked if they checked to make sure everything was tight, the lazy slob service attendant said "no" because I said I didn't want to pay for alignment and it's not covered under warranty. I had to tell the slob that it was covered if it was a manufacturing issue! I have a family you slob! How hard would that of been! Your lucky I restrained myself!!! I'll never do business with compass vw in Middletown ny again! Be smart- go somewhere else. They are the reason dealers have a bad name! I wouldn't trust these people with your family!

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Recommend Dealer
No
Employees Worked With
Dan Pietrovito/9088
October 29, 2016

"I have never had an issue."

- Sammy

When I bring my VW into Compass, I am greeted with a smile and a "how can I help?" - I didn't purchase my vehicle at their dealership, but that has never been an issue. If it will be an overnight stay, they offer a loaner if one is available. I imagine anyone who has paid even a dollar more than they figure they should have will give any service department a bad rating. Go find out for yourself.

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Recommend Dealer
Yes
Employees Worked With
Jeff
August 16, 2016

"Poor customer service with attitude"

- unhappy owner

I bought a Passat SEL from Compass and the sales experience was fine. The next step was the service dept. First 2 services appointments had the car returned with grease stains on door handle and black kick marks on moldings. Next service the NAV unit had to be replaced and the tech scratches the console while replacing it. Dan asks incredulously If I was looking for a new part? I state I'd like them to repair the damage they caused, however they don't fix it. Next visit the NAV unit freezes up and they return it still not working so back I go. Next time I bring it in for broken AC which they diagnose as blown blower. It's taking over a week to get the replacement part...so now I have a car that I can't drive in steaming humid weather because there is no defogger. The service dept needs a big upgrade

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Recommend Dealer
No
Employees Worked With
Dan, Jeff
January 25, 2016

"No place like compass!"

- Carguy

I called the dealership from out of town with some questions about a service bill for a family member. I left a message for a manager to call me back, and received a phone call from the owner himself! I asked my questions and got real answers. These are truly honest people making an honest living and doing it fair. I would recommend you guys to all my friends and family.... Thank you all for what you do and keep doing a great job! KH

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Recommend Dealer
Yes
Employees Worked With
Jeff Necekrs, Gordy, Joe
January 15, 2016

"Poor customer service"

- unhappy customer

Terrible service!!! Service department needs an overhaul. Brought in the car for light bulb replacement since it was defective from factory 3 times and still didn't fix the problem. On top of this, they leave their dirty shop gloves in the car, and the headliner is dirty of grease. Did nothing but stare at me, when I showed them that they made it dirty. Complained to manager Jeff Neckers and he asked as to why do we come to the dealership if I am not satisfied. Simply told us to go somewhere else. Has very poor customer service skills, does not care about the customer and on top of that they also mock their customers. VW of America take notice of this. Don't be fooled by the high star rating. Most are simply friends and family.

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Recommend Dealer
No
Employees Worked With
Jeff Neckers, Todd, Norman
October 01, 2015

"time to find a better service department"

- gforce1108

I've only had my Passat in for a couple of warranty items/recalls and each time something gets broken on my car that they try to claim was already like that. FIrst was gouging my wheel (19" audi) on the side of their building and next was ripping one of my foglights out of it's mount (tech glued the broken bulb back in place). The one other big item... they billed VW for a service that wasn't done on my car. I did the 10k service myself and they billed VW for it - and admitted it. Pretty much blew me off when I questioned them on it. Think I'll try Newton VW instead. *** 8/2016 UPDATE*** I've used Hudson Valley VW for some work since this review. I saw bad reviews for Newton NJ and Hudson Valley VW is closer. So far so good... Normal routine of bring it in to confirm a part is bad, then order and come in a second time for the install. But - fixed right the first time and nothing broken on the car!!! Since it was cold out at the time, they gave me a coupon to use down the road at an actual car wash (unlike Compass that washes about 70% of the car). I've also now seen one of the Compass Service advisors over at Middletown Nissan so keep that in mind!

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Recommend Dealer
No
Employees Worked With
Dan
September 05, 2014

"Routine checkup"

- dlisch1

All went well with my check up on my 2012 Hyundai Accent. Thanks so much for the great work. I've recommended Compass to friends. Thanks again.

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Recommend Dealer
Yes
Employees Worked With
Jeff
August 31, 2014

"Service with a smile!"

- mldeligio

Always a pleasurable experience at Compass Motors. All the work is done efficiently and effectively. I wouldn't think of going anywhere else for my car's service needs. Thank you!

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Recommend Dealer
Yes
Employees Worked With
Austin, Ty
July 12, 2014

"Amy VanNieuwland"

- dutchgirl1973

I love this dealership. I purchased my last VW from another dealership, they lacked in their customer service & lost me as a customer. The VW Compass dealership is top notch. I love my Passat & will be a VW owner for life & will only go to Compass motors.

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Recommend Dealer
Yes
Employees Worked With
Jeff Traverso
June 30, 2014

"Customer Service "

- M Stewart

The sales and service team at Compass are incredible. I bought my Volkswagen there and service it there. Their customer service is impeccable. I can't see myself ever using another dealership. They truly understand the meaning of customer service and satisfaction.

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Recommend Dealer
Yes
Employees Worked With
Jeremy, Austin
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