Competition INFINITI

Today started off as usual but quickly turned negatively. My wife called to tell me her car was showing that she had a flat. Our 2019 Infinity with 3000 miles needed tire service. I told her to drive home and I would take care of it. After checking the car , it was obvious that the driver side rear tire was the one in question. The car has run flat tires so we were able to drive it to the repair shop. I'm not going to mention the name of the local tire center that I went to but after an hour and a half wait they finally brought the car into the shop. Before the car was even on the lift I was told that the tire needed to be replaced and they don't have it in stock. When I first got there the first thing I told the gentleman at the reception desk was please don't let me wait an hour or so only to be told that I need a new tire that you don't have in stock. He immediately went outside and returned telling me that I had nothing to be concerned about. After expressing my displeasure, I told him to take my car out of the shop so I could leave. Now to Competition Infiniti. I show up at 3:30 in the afternoon and I'm not in a good mood. I was greeted by Chris Capobianco and he turned my whole day around. Told me to have a cup of coffee and he will get my car right in to diagnose the problem. 35 minutes later I'm on the road with a REPAIRED flat tire and NO CHARGE for the service. Chris is a gentleman and I will tell anyone who will listen about this experience.

Just leased a Q50 from Vanessa Caruso. She is wonderful. Professional and knowledgeable. A great asset to the Inifiniti team! It's my 3rd Infiniti!

Thank you Chris Aleman for being personable, kind and respectful during my appointment at Infinity. You are an asset to the company! Thank you for keeping me up to date with the work being done, and for being concerned with my comfort during the stay. It was actually a pleasure to be there.

Ashley Kelly was excellent. Her knowledge, attention to detail, personality, empathy towards her customer makes her a valuable asset for Infiniti. I will recommend her.

Had my QX60 serviced this past weekend and Damian Perrichon was as friendly and helpful as can be! He got us in and out in under an hour!!!

I recently leased my beautiful 2019 Q50 from competition infinity in st. James. I couldn’t of been happier with the whole experience, especially because of the sales consultant Vanessa Caruso. She made the whole process simple, easy, and fun. She was extremely knowledgeable and knew everything about the vehicles Infiniti had to offer. I would recommend to my family, friends or anyone who is interested in looking into a new vehicle to go down to competition Infiniti of st. James and ask for Vanessa Caruso. Because I know I will most definitely once again. Thanks Vanessa

I brought my new car in to be checked for a shimmy. Chris Capobianco was amazing. Thank You!! Vanessa thank you for helping with my questions regarding wireless connection Cordell thank you. You are an amazing salesperson.

I recently took my Q60 Redsport to Competition Infiniti for an oil change and front brake/rotor replacement. I was placed in a loaner for the weekend and promised my car would be ready first thing Monday morning. I made a payment before I returned and my car was pulled around as soon as I arrived. In and out! Damien Perrichon provides exceptional customer service!!!! Very knowledgeable and honest individual who gets straight to the point. Made my visit fast and pleasant.

I recently chose the Competition Infiniti service department to preform my NYS inspection and oil change. Chris Aleman provided superior customer service, my vehicle was ready when he had estimated including the unexpected warranty replacement part ordered and installed.

Indeed emergency service,which was provided in excellent way I needed a new car battery The service was explained to me and Was given choices