Confidence Ford of Norman

My husband bought his 2007 Ford F250 diesel new from Reynolds in Norman. Although it was a beautiful truck, it was very expensive to keep running. In April 2012 the high pressure fuel pump went out an Reynolds in Norman. Although it was a beautiful truck, it was very expensive to keep running. In April 2012 the high pressure fuel pump went out and he had it replaced at a cost of $2600. In 2012, the electric seat mechanism froze and he had it replaced at a cost of $1100. In February of 2013, the truck broke down and we took it to Reynolds for diagnostic and repair. After 2 1/2 weeks, they decided it was (again) the high pressure fuel pump. They said the warranty was 1 yr or 12000 miles, and he had nearly doubled that mileage so they wanted the full $2600 again to replace it. My husband talked to the regional service manager asking if they could at least give him the part at cost since it had only lasted 10 months, but they were unwilling to do so. It was the full $2600 or nothing. The Reynolds folks asked my husband if he wanted to trade it in on a new ($61K) model. Ha! Ha! He picked up the truck and drove it down the road to the Toyota dealer. They gave him a fair trade (even when told about the fuel pump problem) and he now drives a Tundra. Buyer beware!! Reynolds Ford will rip you off. PS On top of everything, when he picked up his truck, Reynolds had left him with enough gas to go only 5 miles - luckily that was just enough to get it to the Toyota dealer. More

The staff is friendly, if your buying a car, but when you need issues with your perchase well they want even look at you. I had an appointment and waited in the service bay for 10 min before I was noticed. N need issues with your perchase well they want even look at you. I had an appointment and waited in the service bay for 10 min before I was noticed. Nothing was prepaired and rental car was not set up as requested. My advice don't buy from this dealer! More

My boyfriend was inquiring to trade his 2007 BMW 335i for a 2012 Subaru WRX that was at Reynold's. He was helped by Rick Lambert and Randy Priest. They did about an hour and a half of negotiation. THey final a 2012 Subaru WRX that was at Reynold's. He was helped by Rick Lambert and Randy Priest. They did about an hour and a half of negotiation. THey finally offered $15k for the BMW with a $7500 difference on the Subaru. My boyfriend had Mr. Priest write down the agreement on his business card in his own handwriting. He cam home, talked to his father (one who is footing the bill while he is in college) and started to get everything situated with the credit union. When my boyfriend's father called to confirm everything, Mr. Priest or Mr. Lambert, unsure of who he spoke to, told him that the $7500 difference was never the agreement and that they said a $12500 difference. My boyfriend returned from Tulsa yesterday and contacted Mr. Priest who told him he would call back once he got to his computer to look at the numbers. We waited for a phone call back and never received one so my boyfriend called back. Mr. Priest claimed he never wrote down $7500 as the difference between he BMW and the Subaru and that my boyfriend was clearly making things up and that the Subaru had already been sold. If the car had been sold, he should have just said that from the first conversation, unless it wasn't really sold. I can tell you right now, I'm staring at the business card of Mr. Priest and it says "a $7500 difference and a $244 doc fee. total of $7743 difference". I will never recommend this dealership to anyone. I believe Mr. Randy Priest, the USED VEHICLE DIRECTOR is a terrible dirty businessman. Terrible, terrible business and customer service! More

Had to have family car serviced 3 times for a gas leak. Charged $802.00 total to find and fix a pinhole size hole in the fuel pump! First trip 5/18/12: took the car in for a full blown service check up Charged $802.00 total to find and fix a pinhole size hole in the fuel pump! First trip 5/18/12: took the car in for a full blown service check up...entire fuel system was checked and worked over at this time. Second trip 7/24/12 had to take car back due to bad smell of raw fuel..took the car in "Bryan himself couldnt believe the smell from inside the car....only to have the ($94.00 per hour) service team tell us they could not find any problem....had the car 1 full day....no charge to us. Third trip 8/6/12..smell had gotten so bad it was burn our eyes when we drove the car around town.. My wife and son took the car back in and were looked at like they were out of their minds..Reynolds had the car for 3 more days. Said they found the problem after dropping the fuel tank and inspecting the fuel line and evap lines..found leak at fuel line from fuel pump to fuel filter. They replaced fuel line and retested saying there was no longer a leak and the smell was gone....$401 charge. Drove the car home and 20 minutes after getting the car home...it reaked of fuel once again...! Called Reynolds and asked them to send someone to our house in the morning to check it out. Fourth trip 8/9/12..2 techs from Reynolds showed up in the morning...walked around the car and in no words looked at me like I was on crack! They said they could not smell a thing and would have to take it back and start looking again. They had the car for 2 days....I called and checked on it after day 1 and Bryan said they still could not find anything...did a smoke test on the system and it passed...but they were still looking. On the 2nd day...was told they had found the problem and it was a pinhole size hole in the fuel pump leaking down on the top of the tank....another $400 to fix. So the big problem with all this isnt that the overpaid techs couldnt find the problem after the first trip or the second trip of the third trip....not after running dry, smoke, tests...dropping the tank...replacing parts...that's bad enough on its own. The real problem I have is with Mr. Beninger. He should be trained not to tell a customer who has only bought their cars from Reynolds Ford...a customer that has had all their major repair work done at Reynold Ford...that I shouldnt be upset with another $400 bill...cause in fact the only thing I was real out was my time...since they didnt charge me when they couldnt find the problem the first or second time... Well Mr. Beninger...I'm glad to know that you and Reynolds Ford put no value on a customers time...and only on what you can sap out of them! This is one family that wont be giving you or Reynolds any more of our time. Ps. I will make sure I pass this story and your views about our time on to 10 other people...who I hope will pass on to 10 more..hope that was worth the $400.00. Ps. One last note on the class of Reynolds Ford Tech team....they couldnt even replace the 1/2 tank of gas the car had after draining it so they could drop the tank. They gave it back to us bone dry! Then offered to put $25 on a service card that would go towards our next service....ARE YOU KIDDING ME! More

Franco was very friendly and not pushy. It was the best car dealership experience I could've asked for. My boyfriend bought a truck a dew months prior and I went along with him to other dealership and he e car dealership experience I could've asked for. My boyfriend bought a truck a dew months prior and I went along with him to other dealership and he even agreed that Reynolds was the best dealership he has ever visited. Everyone working there was friendly but not overly in your face like most places. My mom found a vehicle over the Internet dealing with Franco and bought it before ever seeing it in person if that doesn't say trust in Franco I don't know what does! I'm very happy with my purchase and my experience with Reynolds. More

Franco was extremely helpful. I purchased from checking the internet site and dealing with Franco over the phone as I live approx 2 hrs from Norman. The vehicle was everything I had expected. Franco had the internet site and dealing with Franco over the phone as I live approx 2 hrs from Norman. The vehicle was everything I had expected. Franco had already taken care of all the paper work etc. which this made my husband extremely happy as we were there at the dealership probably only 45 min at the most. He had previously purchased a new vehicle in Tulsa and we were at the dealership for 2 hours!! My daughter also purchased a new vehcile from Reynolds and Franco was her salesperson - she was very pleased as well. Fast, friendly service. More

Great customer service, very personable and professional. Worked hard to find us the right car at the right price. I've always been a chevy fan, but our new Mustang is a great ambassador for the ford family. Worked hard to find us the right car at the right price. I've always been a chevy fan, but our new Mustang is a great ambassador for the ford family. When we decided to shop for a new car, my first choice was Ford. I'm impressed with fact that Ford is the only car company that refused to accect a goverment "bailout" and has gone on to produce very impressive automobiles. At fifty years old this is my first new car purchase. I beleive I have made a wise choice. My wifes first car was a 1965 Mustang. she has since owned three others,1964,67 and 69. Needless to say, she is very pleased. More

Franco and the dealership worked very hard to get the car I wanted at the price I was looking for. Oustanding customer service from all. I wanted at the price I was looking for. Oustanding customer service from all. More

This was the fifth auto I've purchased from Reynold's This was the fifth auto I've purchased from Reynold's Ford. Just like the four previous I'm very satisfied with my purchase. Franco DelCastillo was o This was the fifth auto I've purchased from Reynold's Ford. Just like the four previous I'm very satisfied with my purchase. Franco DelCastillo was outstanding as my sales consultant. He was very knowledgeable about the cars I looked at. He made the overall buying experience very enjoyable. He was very helpful in my decision between buying a used or a new vehicle. My previous purchases usually went through Ken Lowery, but since he's retired Franco is the first salesman that I've met that I feel I could trust as I did Mr. Lowery. I hope he's with Reynolds as long as Mr. Lowery was. I'll be looking forward to dealing with him in the future if he is. I can't say enough about how much he helped me in this purchase. Ed Rider also was a great help in the purchase of my car. I had my financing pre approved through my local bank and Ed was able to find a lower interest rate than my bank had offered. I was really surprised with this considering my credit has had some dings in the past. Everyone that I dealt with during the purchase of my 2012 Focus was absolutely fantastic. I'll definitely be purchasing my next vehichle's there. They're just a great dealership! More

They only work with me until the paper work is signed, after that I can't get anyone to response to my phone calls or emails. Watch out before you sign on that electronic pad, what they quote you and hav after that I can't get anyone to response to my phone calls or emails. Watch out before you sign on that electronic pad, what they quote you and have you sign on the eclectronic signature pad ( you can't see what you are signing)are not the same amount$. They promised to refund the different immediately after admitted they mistate, that's was over 3 weeks ago, now, no one will return my messages or emails. I will not recommend this dealer to anyone, they cheated you out of your hard earned money, make a fool out of you and treated you like a garbage after the sale. More