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Confidence Ford of Norman
Norman, OK
1,038 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,038 reviews
July 20, 2020
They are terrible!! Had customer satisfaction done on my front driver side door latch. They act like they didn't want to do it. Took all day. Got my vehicle back that afternoon. No headlights. Had headlight front driver side door latch. They act like they didn't want to do it. Took all day. Got my vehicle back that afternoon. No headlights. Had headlights when I took my vehicle in and now I don't. Called the back the next service day. They are saying they didn't mess with the the headlights. You can come pay for a diagnostic. I checked the fuses. Both were blown. Replaced them they blew again. DO NOT GO TO THEM!!! More
by gbear1970
Employees Worked With
Matthew Lawrence
July 17, 2020
No pressure sales, Steve made sure he found the exact truck we were looking for and the service department installed running boards quickly at last minute. truck we were looking for and the service department installed running boards quickly at last minute. More
by St.harvey
Employees Worked With
Steve Adams, Joe Galindo
July 17, 2020
Beginning of last month till now me and my wife sent our car to get worked on in Norman at Reynolds ford, I bought the car brand new there due to knowing most everyone from working there in the past, and I car to get worked on in Norman at Reynolds ford, I bought the car brand new there due to knowing most everyone from working there in the past, and I was having work done that was on us due to rats chewing some wiring. We payed our part, got it fixed and went and picked the car up. We get a mile down the road and The skid plate was not put on right and fell forward dragging and almost ripped the dang thing off. We took the car back they fixed it then called us said it was ready. We picked the car back up then got it home (45 minute drive both ways) and found a big long scratch all the way down the passenger side of the car. Reynolds Ford of Norman Oklahoma would not fix the damage! The car was there for nearly a month and the scratch was NOT on the car prior to taking it the first time. They said they would buff the scratch out and called told us the car was done so we drove 45 minutes back up there to get the car and it looked like they didn’t do a thing. The area that needed buffed was still dirty and the scratch was still there. Kenny the service manager said it was not their problem because it didn’t happen at the dealership, said they would not and could not fix it because of this! The car was and still is brand new, we barely drive it and the car had absolutely no damage prior to dropping it off to get the wiring fixed. Martin Wiley, which was the salesman at the time of purchasing our car and James Hall now working at England Ford, Hinton Oklahoma took our problem and made it theirs and fixed everything! They never asked questions just listened to our experience and said we will have someone there to get your car and it will get fixed! These two men are great people, great to every individual they come across and always try their best to exceed all your expectations!! I wanted to write this to let it be known there are great people in the car business, salesman can get a bad reputation but there are always a few out there you can trust even after they’ve made their sale!! Thank you James Hall and Martin Wiley!! More
by Lkgifford2348
Employees Worked With
Ken Hines, Martin Wiley, KyOnda Martin
July 14, 2020
Always responsive! They always see to my needs, excellent staff and service. Always a pleasant experience. I can call or text Scott and he always gets in touch with me They always see to my needs, excellent staff and service. Always a pleasant experience. I can call or text Scott and he always gets in touch with me very quickly. First class! More
by JoeLee
Employees Worked With
Scott Womack
July 14, 2020
Very good customer service. Very calm and trustworthy! So sweet to our 2 year old son. Even gave him a brand new toy car. Sean is the best F&I guy we have dealt with. sweet to our 2 year old son. Even gave him a brand new toy car. Sean is the best F&I guy we have dealt with. More
by Wilsonjeff72
Employees Worked With
Daniel Elbers, Sean Porterfield
July 13, 2020
I will be back when looking for another vehicle. No pressure sales, huge inventory of new and pre owned vehicles. They take care of their customers pressure sales, huge inventory of new and pre owned vehicles. They take care of their customers More
by mchking617
Employees Worked With
Franco DelCastillo, KyOnda Martin, Jason Berger
July 11, 2020
Class act, knew what we needed and worked hard to give us a great deal. kudos to Brian and Sean great guys. Great dealership. I will recommend my family to all of you a great deal. kudos to Brian and Sean great guys. Great dealership. I will recommend my family to all of you More
by brooks_rusty
Employees Worked With
Sean Porterfield, Bryan Unger
July 08, 2020
We traded in a 2019 Ford Explorer that we had bought from a different Ford Dealer in Shawnee, OK. Reynolds staff were very professional And treated us with respect and dignity! Something we had not experi a different Ford Dealer in Shawnee, OK. Reynolds staff were very professional And treated us with respect and dignity! Something we had not experienced before! When I brought the new truck back for after market add-ons they gave me my choice of a loaner and it was a brand new Expedition with only 7 miles on it!! Getting a loaner was something I had to fight for at the other dealer. I think we may still be in shock at how well we were treated at REYNOLD’S Ford. Thankyou, for your kindness and respect!! More
by Nonna63
Employees Worked With
Sean Porterfield, Bryan Unger
July 08, 2020
I am so very blessed with my car buying experience at Reynolds my salesman Jared was phenomenal and was able to get me out of my old broken Buick into a new Ford Fusion! A huge thanks to the team that wa Reynolds my salesman Jared was phenomenal and was able to get me out of my old broken Buick into a new Ford Fusion! A huge thanks to the team that was able to make this happen, I simply can not thank them enough!!! More
by cheyann
Employees Worked With
Joe Galindo, Jared Tietz
July 05, 2020
Overall a pleasant experience Found the car on line, dealership had it in the back for servicing. Cleaned it up and let us test drive on our own. On line contact was a little cumb Found the car on line, dealership had it in the back for servicing. Cleaned it up and let us test drive on our own. On line contact was a little cumbersome as we actually got more service and assistance from a different person. To that end, we cannot say enough positive things about the assistance from Enrique, it was superb. More
by BCampbell
Employees Worked With
Franco DelCastillo, Enrique Villagran, Jared Tietz
