Confidence Ford of Norman

Internet Sales I’m extremely satisfied with my experience at Reynolds Ford of Norman. I found the truck I wanted online and my Sales Consultant (Jeremy Cash) had I’m extremely satisfied with my experience at Reynolds Ford of Norman. I found the truck I wanted online and my Sales Consultant (Jeremy Cash) had it ready and parked in the shade when I arrived. Now that’s customer service! Despite it being the end of the day I was never rushed or pressured and was able to make a satisfactory deal and drive away on the same day. More

Took Forever The experience was good except that we weren't listened to when we told our salesman the price range we had to have. It took a long time to process th The experience was good except that we weren't listened to when we told our salesman the price range we had to have. It took a long time to process the deal though. More

Great Experience My sales rep, Steve Adams, was great at communicating throughout the entire sales process. He worked on finding me the exact vehicle with the exact sp My sales rep, Steve Adams, was great at communicating throughout the entire sales process. He worked on finding me the exact vehicle with the exact specifications i requested. They even found the vehicle i wanted out of state and traveled to get it for me. If you need a new or used vehicle, be sure to go to Reynolds Ford and asks for Steve Adams. More

Outstanding car buying experience I have always hated buying a car from a dealer. Once on the lot at Reynolds Ford I met Enrique Villagran and I could tell this was going to be a good I have always hated buying a car from a dealer. Once on the lot at Reynolds Ford I met Enrique Villagran and I could tell this was going to be a good experience. Enrique was professional, no pressure sales person that wanted to make sure all my questions were answered on the 2018 Ford Edge I was interested in. The questions that needed clarification was referred to the Sales Manager, Doug Sandlin. Doug was outstanding as well. Doug was a straight shooter which I liked coming from the Sales Manager. It was a again an outstanding experience agreeing on the final price--No BS!! No Games!! Enrique drove the Edge to my home which saved me an UBER ride back to Reynolds Ford. The first impression from Enrique led to this purchase!! I would recommend Reynolds Ford to everyone looking for a vehicle!! More

Excellent/Outstanding service recieved. I am so thankful for choosing Reynolds Ford in Norman, Ok! From the very beginning of my arrival to the dealership... through the entire process of c I am so thankful for choosing Reynolds Ford in Norman, Ok! From the very beginning of my arrival to the dealership... through the entire process of choosing and purchasing a new 2019 Mustang EcoBoost Premium, my experience was exceptional. The staff presented themselves with great professionalism and enthusiasm. I would highly recommend Reynolds Ford Norman to my family and closest friends. Thank you Reynolds Ford for making me feel so special! More

Amazing service The service was like none other, Mr Jeremy Cash and his assistant Jacob were very helpful, kind, friendly and knowledgeable throughout the entire pro The service was like none other, Mr Jeremy Cash and his assistant Jacob were very helpful, kind, friendly and knowledgeable throughout the entire process. Making us feel comfortable in the car environment that usually is very stressful, they made it a pleasure buying a car from them and I would absolutely buy a car from them again! Keep up the good work guys! More

Excellent Wonderful place treat you like family place to go buy your vehicle top notch employees and management they will work to get you the best and right veh Wonderful place treat you like family place to go buy your vehicle top notch employees and management they will work to get you the best and right vehicle to suit your needs fast and quick More

New truck He was amazing treated us like people did everything and more to make sure we were happy there I wouldn’t use anyone else when I return for another ne He was amazing treated us like people did everything and more to make sure we were happy there I wouldn’t use anyone else when I return for another new vehicle He’s kind polite and not judge mental acted like he knew us our entire lives he’s a great person all around More

Really bad customer service Here’s the story of how REYNOLD’S FORD in Norman failed miserably! 3 years ago, my then 19 year old daughter bought a 3 year old car from them. She Here’s the story of how REYNOLD’S FORD in Norman failed miserably! 3 years ago, my then 19 year old daughter bought a 3 year old car from them. She looked for several weeks before she found what she wanted. She paid the down payment with her own money. Bought the extended warranty. Within a couple of months, the car started having trouble. Took it in for repair (not to Reynolds but another Ford dealership so we could use the warranty). Found out that Reynolds never registered her warranty so there was no record of it. Had to produce documentation proving she had bought the warranty and plead our case so Reynolds would activate the warranty. Service dept had her car for a month with only an occasional loaner car. After replacing multiple parts, finally fixed the problem. Repeat repair scenario multiple times over the past 2 years. In March her car received major hail damage. Filed insurance claim and took it to be repaired. Once the body shop started repairs, they realize her car has been in a serious accident and has significant un-repaired damage. Body shop was contracted to repair hail damage so they complete that repair (which ended up costing enough that it should have been totaled from the hail damage alone). But they repaired it and insurance paid. Spoke with the manager at Reynolds Ford who basically said it sucks to be you but you can’t prove that we knew it had been wrecked when we sold it to you. (Which is crap because we took it to a dealership where the salesman looked under the hood and started pointing out all of the things that were wrong with it!) My daughter is left upside down in a car that isn’t worth it’s Blue Book value or “normal” trade-in value. Repairs will cost thousands of dollars—money she doesn’t have because she just graduated from college and hasn’t gotten a full-time job yet. The moral of the story is that Reynolds Ford did nothing illegal but definitely didn’t do the ethical or moral thing either. If you are looking for a used car, DO NOT BUY FROM REYNOLDS FORD!! More