Confidence Ford of Norman

Made so easy!! Went online, noticed the almost 800 reviews and with such a high rating that I had to find out for myself, and now I know why!!! Ms Sunny made this pr Went online, noticed the almost 800 reviews and with such a high rating that I had to find out for myself, and now I know why!!! Ms Sunny made this process so easy that I wish I would of gone there sooner! I highly recommend anyone looking for a car to come here first! More

Excellent Customer service was great, they weren't pushy, they were very patient with us on picking out the right car, will definitely go back and tell other pe Customer service was great, they weren't pushy, they were very patient with us on picking out the right car, will definitely go back and tell other people about them More

Jason Benson Jason was excellent and did a good job making the experience efficient and pleasant. I was already pretty knowledgeable about the vehicle I wanted fr Jason was excellent and did a good job making the experience efficient and pleasant. I was already pretty knowledgeable about the vehicle I wanted from research I did with a recent Consumer Reports for 2017 vehicles.. Jason gave me more information and was able to answer questions I had. He was knowledgeable and easy to work with. Getting to see the finance people took some time, but overall went well. Ken Lowery helped make the experience what I expect of professionals. Hoping the service department is well versed in dealing with customers who need their vehicle serviced. Thank you. More

Easiest Vehicle We Ever Bought My husband's Ford truck was totaled in a hit-and-run and he needed a new vehicle ASAP. We're both busy professionals so scoured the internet rather th My husband's Ford truck was totaled in a hit-and-run and he needed a new vehicle ASAP. We're both busy professionals so scoured the internet rather than driving from dealership to dealership hunting for the exact/close-to-exact vehicle. I located a truck on Autotrader, went directly to the Reynolds Ford site, and emailed my husband. He called the dealership and was connected with John, our salesman. We made it there late afternoon, test drove the truck, and we really liked the price and John. Negotiations were simple, we were preapproved so getting through financing was simple. Both John and Franco were knowledgeable, professional, and very easy to work with. I will send family and friends to John and Reynolds whenever they need a new vehicle. The truck had not been through their service checklist (it was a newly-arrived trade-in) so we went back the following day to pick up the truck. Getting that service report was worth the wait--new brakepads, lube, fluids, etc. More

First Ford My husband and I have been searching for our perfect vehicle for a while. We had initially decided to come and test drive a used truck. Jason Benson w My husband and I have been searching for our perfect vehicle for a while. We had initially decided to come and test drive a used truck. Jason Benson was our salesman and he answered all questions, gave us time to talk, and even helped us once we changed our minds completely to go with a new one. He was kind, professional and very knowledgeable, he helped us to find the perfect truck for us in our price range. Once the sales portion was over we were able to meet Sean, he was amazing. He was kind, friendly and very professional. We will recommend Reynolds Ford in Norman to all of our friends! Thank you all for being so kind! -Shelby and Daniel Cunningham More

Great service Bought a certified used car about three months ago. A small problem arose that was still covered under warranty. The issue was resolved quickly. Very Bought a certified used car about three months ago. A small problem arose that was still covered under warranty. The issue was resolved quickly. Very satisfied. More

Partial Failure I have only good things to say about my sales guy. He was everything you want in a car vendor - pleasant, helpful, nice guy all around. However... I have only good things to say about my sales guy. He was everything you want in a car vendor - pleasant, helpful, nice guy all around. However... I bought a vehicle sight unseen, and had it shipped to me. Yes, I know it's incumbent upon the buyer to explore a sale like this via alternative methods, in absentia. I had asked my sales guy to inspect the vehicle for me carefully, with specific items to scrutinize in particular detail, and report to me about everything, so there would be no surprises. This is a big Ford dealer, so they go through all their trade-ins and fix anything egregious, as a standard routine. I was looking for a high-res narrative with every small oddity...just so I would know in advance. He did this, detailing every little ding and minor cosmetic flaw. This dealer uses an unusual choice of language in the descriptions of any car with over 100k miles. They automatically refer to all such vehicles as "fixer-uppers" in their ads on Autotrader, cars.com, carsforsale.com, autogurus, and any other online ads. According to three different guys I spoke with, on three different occasions, that language does not mean what the rest of us think it means. Supposedly it only means "over 100k." This is why I was especially detailed in my questions about this vehicle. Because to the rest of us, "fixer-upper" means "needs repair." So, I get the thing delivered, and everything is fine, but it has a cracked wheel. Okay, so my sales guy missed that in his detailed account, fair enough. I called and asked if there was anything they could do to help me out, particularly in light of the extensive questioning and eyeballing that had been done. I said it wouldn't take much to make me happy, I'd be fine with a used wheel that was structurally sound. After talking to Manager A, who read me the "fixer-upper" language verbatim off the ad, and after leaving numerous messages for General Manager B who has not responded, I've given up. As an extra layer of fuss, I had to chase down the clerical staff to get them to send me the title, which took three weeks. This, for a vehicle I paid for in full. Reynolds Ford sells vehicles to out of state buyers all the time, under these exact circumstances, or so I'm told. It's not supposed to be unfamiliar territory. But once they have payment in full, the customer service evaporates, at least in my experience. More

Fantastic I made this purchase via email and text due to living in Wichita,Ks. Jason Benson always communicated in a timely manner. I would recommend Reynolds F I made this purchase via email and text due to living in Wichita,Ks. Jason Benson always communicated in a timely manner. I would recommend Reynolds Ford to any one interested in purchasing a new vehicle. Brad Herndon More

Great Experience My salesperson, Manny Lopez was just great. If you are looking for a Ford, don't hesitate to go to Reynold's Ford in Norman. The showroom is very nice My salesperson, Manny Lopez was just great. If you are looking for a Ford, don't hesitate to go to Reynold's Ford in Norman. The showroom is very nice and the people were friendly, knowledgable and helpful. More

Repairs Good Job. Done timely. Needed a new battery and requested a quote to repair a mirror on the driver side. Work was finished when promised. Good Job. Done timely. Needed a new battery and requested a quote to repair a mirror on the driver side. Work was finished when promised. More