Confidence Ford of Norman

Pleasant buying experience. From the time we met Enrique till the time we finished up with Joe in finance, everyone was very nice and helpful and at no time did we feel pressured From the time we met Enrique till the time we finished up with Joe in finance, everyone was very nice and helpful and at no time did we feel pressured into anything we didn't want to do. Randy was able to solve a small problem, basically give us heated leather seats on the vehicle we were interested in at what we thought was a fair price for everyone. And then Dan was very helpful in helping us pick out the leather. Another nice touch we thought was they took the vehicle and filled it up with gas while we were finishing up the details. And also synced our phones to the car before we left. We would highly recommend Reynolds Ford if you are looking for a vehicle. More

"Excellent Sales & Service Customer Care Always" Courteous, Knowledgeable & Helpful Sales Personnel; "Consistent" "Excellent" & "Friendly" Customer Service received over many years keeps us returning Courteous, Knowledgeable & Helpful Sales Personnel; "Consistent" "Excellent" & "Friendly" Customer Service received over many years keeps us returning to Reynolds Ford of Norman for our vehicle needs. We very much appreciated the extra effort of Jason Benson in sales, along with Sean Porterfield and Dan Smith for making our recent purchase an efficient - hassle free experience of which we have grown custom to with Reynolds Ford of Norman. Thanks to everyone at Reynolds Ford! Jim & Sharon More

Great experience of buying new car Bought a new Mazda CX-5 today and the experience was great. Steve Adams provided a great experience and the paperwork was completed in minimum time. Bought a new Mazda CX-5 today and the experience was great. Steve Adams provided a great experience and the paperwork was completed in minimum time. I would recommend Steve and Reynold's Mazda to anyone in search of a new. This was our second car and both times was very professional and how the purchasing of a new car should be completed. I was amazed at the whole teamwork in selection of the car. The car was ready and completed in minimum time. More

Great Customer Service! Everyone was really nice and accommodating! Made the process of getting my dream car an easy one! Will continue business here in the future and recomm Everyone was really nice and accommodating! Made the process of getting my dream car an easy one! Will continue business here in the future and recommend to family and friends! More

Easy purchase and great customer service! We will purchase again from Reynolds Ford this was the easiest, no haggle, no stress purchase we have ever made. The sales consultant Jason is ver We will purchase again from Reynolds Ford this was the easiest, no haggle, no stress purchase we have ever made. The sales consultant Jason is very customer service oriented, knowledgeable about vehicle and friendly. We had a great experience with sales and the process of the purchase the accountant Franco was friendly, fast, and knowledgeable. Thanks for our purchase fast,simple and that's how purchasing a vehicle is supposed to be pleasant. Highly recommend this dealership to all our family and friends we will use them again for future purchases Thank You Reynolds Ford! Fred and Mary More

Fast and courteous service! I was driving in from Georgia and realized I have a steering wheel issue. I called Bryan and explained my concerns. He got me in first thing Monday an I was driving in from Georgia and realized I have a steering wheel issue. I called Bryan and explained my concerns. He got me in first thing Monday and kept informed througout the day. He called as soon as the repairs were complete. This visit was as good as it gets! Being from out of town, last minute repairs and top notch service! I highly recommended Reynolds Ford in Norman, OK. Catherine More

A great place to purchase a vehicle from, ask for Jason! My wife and I had just taken our 2009 Mazda 6 in for service at Reynolds Mazda in Norman, Oklahoma. We were told that we would need a new part a My wife and I had just taken our 2009 Mazda 6 in for service at Reynolds Mazda in Norman, Oklahoma. We were told that we would need a new part and it would be shipped, all covered under warranty. So, we found we had some time on our hands and the Ford dealership was next door, my wife and I felt that this would be a good opportunity to investigate and possible drive the Explorer model, at this time we were not in the market to buy, but wanted to see what the Explorer was like, as I had been researching them since the redesign in 2011. My wife had a specific set of minimum requirements, such as 7 person seating, dual moon roof, and colors of red or blue. My requirements was a strong engine, my wife likes power for getting on the highway with a fully loaded vehicle, tow package, dual heat air, and a good safety rating. What we found at Reynolds Ford of Norman was a Certified Pre-Owned (CPO) 2016 Explorer Sport with 7 person seating, to my surprise. The salesman Jason Benson was nothing but professional in working with us and answering all our questions, even as we test drove this CPO vehicle. In short we found it very much to our liking, even though it was black on black! There were minor details like floor mats, and coatings to protect the vehicle. What was nice there was never any pressure to buy, we were so pleased with Jason and the 2016 Explorer Sport that we committed to purchase it right then, note my wife is not a spontaneous buyer. The price was right, so we traded the 2009 Mazda 6 in for it as my wife need more room for the growing number of grandkids. I highly recommend Jason Benson to anyone in the market for a vehicle. Janson has been willing on more than one occasion after the sale to answer our questions, or even insure our Explorer would look the best it can by actually giving of himself by cleaning off residual coating over spray on some plastic exterior components. He goes over and beyond, and gives customer satisfaction new meaning! After talking to Jason we were introduced to Dan Smith part of team Reynolds Ford, he was very professional and saw that we had already committed to purchasing at a much reduced price interior and exterior coatings to prolong the life of the materials as well as warranty replacement material if necessary. Dan did not try to pressure us into buying anything else, but did show us other items that we might consider. It was a good discussion and Dan remained a professional throughout the time we were in his office and on the campus of Reynolds Ford. We than proceed to the financial office where we met another wonderful team member of Reynolds Ford of Norman, Franco DelCastillo. Franco, made our experience very pleasant and he too exhibited a professional attitude while working with us to protect our investment and purchase what we needed only. Franco used no high pressure tactics, and kept the conversation light and friendly throughout the transaction. When we had questions after the sale he was there to support us in a very professional manner. My wife and I truly love our new Explorer, and could not be happier with the way we were cared for at Reynolds Ford of Norman. Thank you Reynolds Ford for a great experience! Note: This is the third vehicle we have bought from Reynolds of Norman, prior purchases new 2007 Mustang, and a 2010 Focus program car. More

Need a Truck, Go To Reynolds Ford and ask for Sunny! Decided it was time to upgrade trucks and being new to the area I was looking to find a new dealership to work with. I had some experience w/ another Decided it was time to upgrade trucks and being new to the area I was looking to find a new dealership to work with. I had some experience w/ another dealership in OKC and wasn't impressed with the level of customer service. From the moment I drove on the lot at Reynolds, Sunny Tyrney was top notch. She was the exact type of sales rep I wanted to work with. She listened to what I was looking for, wasn't pushy and didn't try to get me in anything I didn't want. She followed up over the course of the next week and we closed the deal a few days later. She took her time and made sure we found exactly want I wanted. She was patient with me when I had her run different numbers and options on several different trucks and Daniel kept crunching numbers till we found the sweet spot. When we found the right fit she got me in w/ Franco and he continued the great service I had been receiving. As a full time sales guy who runs a large sales organization it was hard not to recruit these people over to my TEAM. Thanks Reynolds Ford for the great buying experience, I know where I will return when it is time to upgrade again and where I will send my referrals! More

Low Pressure We test drove a used car from Reynolds. We received no pressure to buy or annoying follow-up calls from our personable salesman, Tyler Evans. Ten da We test drove a used car from Reynolds. We received no pressure to buy or annoying follow-up calls from our personable salesman, Tyler Evans. Ten days later we returned and bought the car, again with no pressure. We liked that. also, Daniel Smith and Sean Porterfield were very professional, friendly and easy to work with in finalizing the purchase. More

Calling a customer "unintelligent" isn't good for business Guess being called "unintelligent" struck a nerve since I wouldn't generally write a review just because a used car dealer didn't like the price I off Guess being called "unintelligent" struck a nerve since I wouldn't generally write a review just because a used car dealer didn't like the price I offered but this needs brought to attention of others. Went in to look at a used Jeep Rubicon. Very nice. Stopped by 2 days later for a test drive. All went well. Salesman(Tyler) said he'd get the numbers on the Jeep and get right back. I was in a hurry so was about to leave when he returned. Explained that the price was FIRM, it was priced fair and there were a LOT of people interested(nobody buying it but calling and emailing saying interested). No room at all - nope. Okay, so I'm leaving and he introduces me to his manager whom he'd gotten the numbers from. Mike Wicker is his name. Shook hands and he said that's a one price vehicle with no negotiation. Suggested something on their website saying such since many people feel a trade-in towards a new vehicle would afford the dealer a little room to negotiate. He said, and I quote "Our intelligent customers will do their research before coming down for a drive and know the price is fair." So, you're saying I'm not intelligent? No, I didn't say that. You sure as xxxx did! If I'm not an "intelligent customer" then that puts me in the "unintelligent customer" category doesn't it? He tried to shake my hand mumbling have a good day and went back to his cube. This is just incredibly poor customer service and it was obvious that Mike Wicker doesn't feel Reynolds Ford needs my business so I guess in the end he got what he wanted because I'll take my uneducated self to another dealer for my $40,000 purchase. More