Confidence Ford of Norman

Calling a customer "unintelligent" isn't good for business Guess being called "unintelligent" struck a nerve since I wouldn't generally write a review just because a used car dealer didn't like the price I off Guess being called "unintelligent" struck a nerve since I wouldn't generally write a review just because a used car dealer didn't like the price I offered but this needs brought to attention of others. Went in to look at a used Jeep Rubicon. Very nice. Stopped by 2 days later for a test drive. All went well. Salesman(Tyler) said he'd get the numbers on the Jeep and get right back. I was in a hurry so was about to leave when he returned. Explained that the price was FIRM, it was priced fair and there were a LOT of people interested(nobody buying it but calling and emailing saying interested). No room at all - nope. Okay, so I'm leaving and he introduces me to his manager whom he'd gotten the numbers from. Mike Wicker is his name. Shook hands and he said that's a one price vehicle with no negotiation. Suggested something on their website saying such since many people feel a trade-in towards a new vehicle would afford the dealer a little room to negotiate. He said, and I quote "Our intelligent customers will do their research before coming down for a drive and know the price is fair." So, you're saying I'm not intelligent? No, I didn't say that. You sure as xxxx did! If I'm not an "intelligent customer" then that puts me in the "unintelligent customer" category doesn't it? He tried to shake my hand mumbling have a good day and went back to his cube. This is just incredibly poor customer service and it was obvious that Mike Wicker doesn't feel Reynolds Ford needs my business so I guess in the end he got what he wanted because I'll take my uneducated self to another dealer for my $40,000 purchase. More

Sold a lemon to an Active Duty Army Soldier This place sold my 18 year old son who is Active Army, a Jeep that now has to have the engine replaced after having the car for less than 2 months!!!! This place sold my 18 year old son who is Active Army, a Jeep that now has to have the engine replaced after having the car for less than 2 months!!!! When I called them, I was informed by a sales manager "Mike" that "at the end of the day we don't stand be hide our used cars" My son is 2 days away from leaving for desert and now he's having to stress over this lemon the Reynolds Ford sold him! WAY TO TREAT SOMEONE WHO SERVES OUR COUNTRY!!!!!!! More

OVERALL, Great People Recently purchased a low mileage pre-owned vehicle from Stephen Clark. He was easy to deal with and a pleasure to work with on this. Joe and John in F Recently purchased a low mileage pre-owned vehicle from Stephen Clark. He was easy to deal with and a pleasure to work with on this. Joe and John in Finance were equally a pleasure to deal with. This was a very easy and simple process and look forward to doing business again in the future. More

Reynolds Ford review Reynolds Ford exceeded my expectations on all levels! They were professional, trustworthy, and answered all of my questions, some even before I asked Reynolds Ford exceeded my expectations on all levels! They were professional, trustworthy, and answered all of my questions, some even before I asked. They were knowledgeable and spent the necessary time to help me feel comfortable with all the "bells and whistles" on my new vehicle. based on this experience, I wouldn't consider shopping anywhere else! More

Grear experience. I was able to find a truck with everything I wanted. The sales team was incredibly helpful and worked to find thr bes deal for me. The entire process I was able to find a truck with everything I wanted. The sales team was incredibly helpful and worked to find thr bes deal for me. The entire process took less than an hour, and we were never left waiting around. Each wuestion we had was wuickly and appropriately answered. More

We have used Reynolds Ford for years. They are the best! We own 1999 Ford Mustang convertible and Reynolds Ford performed all regular maintenance work, plus any additional repair needed over the years. Alway We own 1999 Ford Mustang convertible and Reynolds Ford performed all regular maintenance work, plus any additional repair needed over the years. Always honest, excellent work, extremely professional and efficient, The absolute best, highly recommend, would rate 10 stars if we could. Decided to purchase another auto from Reynolds Ford and their sales rep Jason Benson. Jason very friendly, honest, kind, patient, professional and most if all could answer any questions. Extremely knowledgeable. Jason is 5 star sales rep. Reynolds Ford our "go to" dealer for everything. More

"Low pressure experience" Terry H. mgr at Reynolds Mazda--great guy. Steve Adams, salesman, very respectful, knowledgeable & didn't "talk down to me" as a female---awesome cus Terry H. mgr at Reynolds Mazda--great guy. Steve Adams, salesman, very respectful, knowledgeable & didn't "talk down to me" as a female---awesome customer service. I know my cars, knew what options I wanted and what I was looking for....and he respected that. Very smooth transaction to buy the used car I came to look at. He got everything done to the car that I requested, and got it done THAT DAY :) The next day, I couldn't get in touch with Joe in finance (the receptionist didn't even know he had the day off, smh) to make an adjustment in my payment method, however, John above and beyond to take care of me when he found out what I needed. I've had this issue (receptionist not knowing whether someone is "at work" or not) at both Reynolds dealerships. Seems to me, to avoid frustration from customers, the person answering the phone SHOULD be provided with schedules of everyone. More

Great experience! Reynolds Ford went above and beyond to help our family find an affordable minivan and even helped us order the parts to convert it into a handicapped Reynolds Ford went above and beyond to help our family find an affordable minivan and even helped us order the parts to convert it into a handicapped van for our son. Scott Womack was our salesman and put a lot of time into helping our family. He got us what we needed and wanted for the price we wanted in less than to two weeks including having the van brought from Arkansas to Oklahoma. He is seriously one of the kindest honest people I have ever met. More

Smooth and Simple Went in less prepared than I normally would be as I was not wanting to purchase a vehicle for a few more months, but they made the process simple and Went in less prepared than I normally would be as I was not wanting to purchase a vehicle for a few more months, but they made the process simple and worked with me to get what I wanted. I have now bought three cars through this dealership and would recommend them to anyone. More

Smooth seamless buying experience. Found vehicle online on Thursday. Looked at it and test drove on Saturday. Salesman, Jeremy Cash was very helpful and let me make decisions with no pr Found vehicle online on Thursday. Looked at it and test drove on Saturday. Salesman, Jeremy Cash was very helpful and let me make decisions with no pressure. Was able to get the accessories added I wanted and finance was very helpful in getting the deal to go through. This was by far the best car buying experience I have ever had. I can't say that every experience will go as smooth as mine but my observation is Reynolds staff will do there best to make your car buying experience as pleasant as possible. (Just wanted to add Dan Smith went out of his way above and beyond to make sure some issues were corrected and I was happy with my purchase. Thanks again Dan and all of the Reynolds staff.) More