Confidence Ford of Norman

An amazing experience. Manny from Reynolds Ford in Norman is the only person I'll buy cars from. My dad has bought five different vehicles from him and I bought my first one Manny from Reynolds Ford in Norman is the only person I'll buy cars from. My dad has bought five different vehicles from him and I bought my first one from Manny now. He is incredibly friendly and understanding and completely worked within my very tiny budget for a car. He helped find the perfect car for me and I couldn't be happier. If anyone wants a car, ask for Manny and you will not be disappointed. Sean from finance was also a great guy, incredibly humorous, and was very thorough but quick in explaining everything to me as a first car owner. More

Never Again! Where to begin. I took my 2015 Ford Explorer Sport into the dealer to have a few things simply checked out due to the fact that the 36,000 mile warra Where to begin. I took my 2015 Ford Explorer Sport into the dealer to have a few things simply checked out due to the fact that the 36,000 mile warranty is quickly approaching. I made an appointment online using their website for a 7:30 A.M. Friday time slot. I chose to drop the car off on Thursday night so I could take my children to school. Upon arrival, the two young men sitting in the service writer area failed to ever acknowledge my existence. Finally, a lady came out and took my information. After fumbling around for a while, the service writer told me I made my appointment with a technician that was not in the office for a while, so my vehicle would have to wait until Monday. Really? What is the point of scheduling an appointment then? I reluctantly agreed to leave it. Now the good part. Upon retrieving my car the next Tuesday, only one issue had been resolved. But after driving the car home, I discovered a couple of new issues that had not existed before the visit. The first was a nail in the tire causing a slow leak. No big deal, this happens. I noticed this on my way to work on Thursday because the low tire pressure light came on as I just happened to drive past a Discount Tire store. I pulled in to have it repaired. This is where it gets good. The tech told me that while the tire was off, it was time to rotate and re-balance the tires. No problem, lets do it. Now the tech who is repairing the tire comes in and explains to me that the tire with the nail in it had been driven on flat and that the inside was ruined and would need to be replaced. I'm guessing that the tire went flat over the weekend and instead of airing it up, the techs just drove it into the shop flat and then aired it up. Not the end of world as I had a replacement warranty on the tires. Now the real issue. When they began to re-balance the wheels and tires, they discovered that the passenger front wheel had been bent. Someone at the dealer thought it would be fun to drive the heck out of a twin turbo all wheel drive SUV I guess. Anyone that knows me, knows that I treat my cars with the utmost respect. If they need service, they get it. If they become dusty, they get detailed. I never leave them parked outside or in questionable areas. I'm not afraid to walk from the end of the parking lot in order to avoid door dings. When I sell them, they still look and perform like new. Back to the story. I called the dealership and talked to an assistant manager name Lange maybe? He couldn't even take the time to address my issue and decided to keep me on speaker phone while he admittedly continued typing. Nice customer service. He then began to tell me that they didn't even drive the vehicle while it was in their possession. Well the miles on the odometer didn't magically appear on their own! He said he would investigate the issue and call me back. Here it is a week later and still no response. Now I have been left with replacing tires and a wheel, which is $829 for one from them! Unreal! Long story short, don't take your car here unless you're looking for poor service followed by abusive technicians! Go anywhere else, just not here. More

Very positive experience The staff was extremely congenial and effective in helping me buy my car. It was a very easy purchase and every employee made sure I had the resource The staff was extremely congenial and effective in helping me buy my car. It was a very easy purchase and every employee made sure I had the resources and information I needed along the way to make an informed decision. The customer service exceeded expectations, and Sean in financing was particularly thorough in making sure I understood each step and commitment. I would happily recommend them. More

Easy to work with no hassles Possibly the easiest vehicle purchase I have made. Kristian was easy to work with and Franco breezed through the finance process. I am very pleased Possibly the easiest vehicle purchase I have made. Kristian was easy to work with and Franco breezed through the finance process. I am very pleased overall. More

Confident Long Distance Purchase I found the vehicle I was looking for at the dealership, but living 5 hours away, I was a little concerned about purchasing the vehicle sight unseen. I found the vehicle I was looking for at the dealership, but living 5 hours away, I was a little concerned about purchasing the vehicle sight unseen. Patrick (Michael Ruiz) inspected the vehicle for me and answered numerous questions. He even made a video to introduce himself. His excellent customer service skills along with numerous photos of the vehicle and detailed information on the website made me feel confident enough to make the drive and purchase the vehicle. Patrick was out of town the day we purchased, but he called that morning to let us know that Jason Benson would take care of us when we arrived. Jason was wonderful and took extra time to show us vehicle features and to set up preferences without our even asking. Jason did an excellent job and gave us plenty of attention. Patrick followed up with us the next day to make sure that we were happy and has since helped with some paperwork we needed since we live out of state. Having looked for this particular vehicle for quite awhile, I had dealt with several other dealerships and salesmen. What really bothered me about other dealerships was that they were constantly leaving messages on my phone when I made it clear that I was still shopping and not ready to purchase. I really appreciated that Patrick did not constantly call me while I was making my decision and arranging my financing. I also appreciated that I was always able to reach him when I had questions. Finally, I felt that we received an exceptional value for the vehicle. The advertised price was more than fair and I would like to think I got a very good deal. There was no haggling or game playing. It's nice to have a clear idea of what you will end up paying for the vehicle instead of hoping you get a price you are happy with. I highly recommend Patrick and Jason if you are looking for a pleasant experience purchasing your next vehicle. More

Fair Experience! The salesman was extremely helpful with finding the exact truck I had in mind and looking for ways to make the deal equal on both sides. He was very k The salesman was extremely helpful with finding the exact truck I had in mind and looking for ways to make the deal equal on both sides. He was very knowledgeable of all the features this truck had to offer and made learning how to use these features as easy as possible. More

Warranty Service on 2014 Ford 150 This was my first visit to the Service Department of Reynold's Ford. My service manager, Bryan, was very helpful and completed the repairs in a timel This was my first visit to the Service Department of Reynold's Ford. My service manager, Bryan, was very helpful and completed the repairs in a timely manner. More

No problems and not pushy. No complaints, really. They were friendly and didn't make us feel like we had to buy right now. Even though we did because we found what we were looki No complaints, really. They were friendly and didn't make us feel like we had to buy right now. Even though we did because we found what we were looking for. They answered all of our questions appropriately and politely. I will recommend them to my friends. More

Purchased Used 2015 Explorer Scott Womack responded to my chat request while shopping online and helped my through the process of purchasing the "new to me" 2015 Ford Explorer. S Scott Womack responded to my chat request while shopping online and helped my through the process of purchasing the "new to me" 2015 Ford Explorer. So far, everything has been great and Scott was a real professional. I recommend him and Reynolds Ford to anyone looking for a smooth purchase experience. Their no-haggle pricing made for a pleasant vehicle purchase. More