Confidence Ford of Norman

The service rep---Tammy---goes above and beyond to assist. This customer rep. for service is ALWAYS friendly and helpful when I take my pickup in for repair work. She goes the extra mile to assure customers a This customer rep. for service is ALWAYS friendly and helpful when I take my pickup in for repair work. She goes the extra mile to assure customers are taken care of in an efficient manner. More

Good service The service is reasonably fast and efficient and fair. Perhaps a little too quick, focusing more on billable hours than actual service. They don't tr The service is reasonably fast and efficient and fair. Perhaps a little too quick, focusing more on billable hours than actual service. They don't try overselling, but they don't really seem to value your investment as much as you might. More

Great first car experience! I went in intent on leasing a vehicle being that it was my first car! My brother and I were greeted by Torrea (not jumped or stalked like most dealers I went in intent on leasing a vehicle being that it was my first car! My brother and I were greeted by Torrea (not jumped or stalked like most dealerships who basically hold on to your car as you pull in). Now I had my heart set on a Kia but being that my brother had owned so many Fords I wanted to give it a try! Right away I fell in love with the Fusion SE mind you my first car from my parents was an Audi A4! Now apparently Norman is not that used to leasing vehicles whereas in Michigan it seems to be all they push for! So instead of lying Torrea was very upfront in letting us know that this would be his first lease! I have to say, have a salesman admit to a fault was a first but a humbling experience so I immediately felt better about my choice. Enter big buff Mike Wicker! Now this guy knew his stuff. Unfortunately we left the first day a bit frazzled so Mike could get us more info on any specials being advertised and by 10 am he had them in my email ready to go! So I am now looking super fly in my brand new 2016 Ford Fusion SE (as if I needed the car but I guess it's cooler then telling friend to hop on the pegs!) More

Customer Serive Customer Service was great! would suggest this dealership to anyone who is looking to purchase a new car, our sales guy was great and personable, and Customer Service was great! would suggest this dealership to anyone who is looking to purchase a new car, our sales guy was great and personable, and the finance company was on top of things and not a lot of waiting around. More

Always the best We've been using Reynolds Ford for service for years. It doesn't matter whether I bring the vehicle in or my wife does, they treat each of us with res We've been using Reynolds Ford for service for years. It doesn't matter whether I bring the vehicle in or my wife does, they treat each of us with respect and appreciation. They give us a clear description of the issue without talking down to us, they are always courteous and helpful, and very timely in their work. Ne ver have we had to take a vehicle back to them because the job wasn't done right the first time. We will always use Reynolds. More

very nice sales man and it was a great experience! TENS to everybody!!! Great financial people exceed our expectations,love the truck ,just what we were looking for. Salesman was extremely helpful and TENS to everybody!!! Great financial people exceed our expectations,love the truck ,just what we were looking for. Salesman was extremely helpful and friendly.Thank you! More

Sweet 16 We came in to buy a car for my daughter for her 16th birthday. The salesman was not pushy, very respectful, and was very attentive to our needs and my We came in to buy a car for my daughter for her 16th birthday. The salesman was not pushy, very respectful, and was very attentive to our needs and my daughters wants. He found the perfect car for her at the perfect price. VERY HAPPY!!! Very good staff. Awesome Car!!!! More

Transmission Flush and Oil change At first everyone was a little standoffish, eventually i was helped and the vehicle was delivered to me by 530 pm the same day, dropped it off about n At first everyone was a little standoffish, eventually i was helped and the vehicle was delivered to me by 530 pm the same day, dropped it off about noonish. When i picked up the car the young man who retrieved by car was rude, i said thank you to him and he didn't even respond and when he was asked to retrieve the car he acted like he was being bothered. If he doesn't like dealing with the public then he should find another line of work. Tammy was great and very nice and helpful. I appreciate her professionalism. More

Spectacular experience Working with a dealership such as Reynolds is the only way to enjoy purchasing a new vehicle! Working with a sales representative such as Jason Stuart Working with a dealership such as Reynolds is the only way to enjoy purchasing a new vehicle! Working with a sales representative such as Jason Stuart, who will go above and beyond to make sure you're taken care of, and a finance representative such as Franco Delcastillo, who finds the best possible financing available for you, is why I continue to purchase vehicles from Reynolds! Thank you to you both and Eric for your assistance during the purchase of our new 2015 Expedition EL Platinum and our 2015 Explorer Limited! We are very pleased with your service and our new vehicles!! More

very good experience It took us a little longer to get everything done over the phone. But they worked with me day after day and did not give up. And thanks to Jason for It took us a little longer to get everything done over the phone. But they worked with me day after day and did not give up. And thanks to Jason for being patient with me and i am pleased to own a great vehicle at a great price. More