Confidence Ford of Norman

Excellent Was treated with respect and like a client needed to be treated. Service was outstanding and professional. Thanks Rick and ED. Will definitely do busi Was treated with respect and like a client needed to be treated. Service was outstanding and professional. Thanks Rick and ED. Will definitely do business with you again. More

excellent I am always treated with respect and a fair estimate, I believe. This is why I stay with Reynolds Ford in Norman. I have been with Reynolds Ford for I am always treated with respect and a fair estimate, I believe. This is why I stay with Reynolds Ford in Norman. I have been with Reynolds Ford for many years. More

Oil Change and tire rotation (The Works) in 45 minutes! Not only did I get my oil changed and my tires rotated, it was free because of points I had from previous work done. I had forgotten about the points, Not only did I get my oil changed and my tires rotated, it was free because of points I had from previous work done. I had forgotten about the points, but Rick spotted them and applied them. What a deal! More

5 star service 5 stars for service. Fluid for transmission too expensive Otherwise, great service, friendly, quick, easy to deal with. Been doing business there f 5 stars for service. Fluid for transmission too expensive Otherwise, great service, friendly, quick, easy to deal with. Been doing business there for years. Will continue. Joanipper@yahoo.com More

Service was completed professionally and on time. Arrived at my appointment time that I scheduled on-line the night before. Rick Dougherty met me as I exited my car. The service that I had scheduled w Arrived at my appointment time that I scheduled on-line the night before. Rick Dougherty met me as I exited my car. The service that I had scheduled when I made the appointment was explained thoroughly and I was given an estimate that was close to my final bill. Work was performed in the time frame that Rick said it would be completed. Car is running great. This is our family's 12 car purchased from Reynolds and I have most of my scheduled servicing performed here. Rick is always very helpful and professional. More

Service I brought my truck in for service and the service associate, Tammy was very rude from the beginning. Not to mention having a bad attitude, I was also I brought my truck in for service and the service associate, Tammy was very rude from the beginning. Not to mention having a bad attitude, I was also ripped off by the final price I paid for the service. More

Simply stunning efforts So I'm 23 and after the horrible service at big red kia, we came to reynolds ford to see our luck there. A gentleman by the name of Levi assisted us r So I'm 23 and after the horrible service at big red kia, we came to reynolds ford to see our luck there. A gentleman by the name of Levi assisted us right away. We were pressed for time I had 3 hours before work and big storm coming. Well after we chose the 2014 ford focus and got into the office with Ed Rider, remember his name, look for him. Mister ed rider got me and my fiancé into the deal we wanted. four days later I get a call saying that equifax has a freeze on it and to life it. I had never froze anything with my credit, well I called the number and it was a robot through the whole thing. So I went to ford and talked to Ed Rider and we got a person to talk to who said fax this information over and it will be done in 48 hours. Well 7 days have passed and it's having issues still, it seems to be that I don't exist in the eyes of equifax. Well tired of the bull that equifax had been shoving down our throats and being on the phone for 15 mins the first time, the second time he got to somebody who spoke English and was able to help us out right there and get the deal taken care of. Mister Ed Rider is in my books a truly great man who doesn't just care for a paycheck but also his customers. He had spent a total amount of 50 mins on the phone and had taken care of what they said would be months wait if your ever in need of a car and wish to get a great deal, not be screwed over, then this is the place. Because of Ed Rider we can breathe easy knowing we have a brand new 2014 ford focus that had maybe 40 miles on it when we got it More

Simply Awesome !!! A simply flawless transaction from start to finish...Great SUV at a Great price !!! These Guys "ROCK" !!! Every step was explained and all of my quest A simply flawless transaction from start to finish...Great SUV at a Great price !!! These Guys "ROCK" !!! Every step was explained and all of my questions were answered. More

Exceptional, informed, and professional!! My experience was wonderful, Ed Rider and Steven Clark were on top of their game. Even at 9pm. Wouldn't buy a vehicle anywhere else. Even when I cha My experience was wonderful, Ed Rider and Steven Clark were on top of their game. Even at 9pm. Wouldn't buy a vehicle anywhere else. Even when I changed my mind; they didn't pressure me for a decision. It was a feeling of importance but not sales pressure. I like that. More

Slow to complete I experienced a long period of time in obtaining and installing a door latch on my Edge. To be fair about the situation there may have been condition I experienced a long period of time in obtaining and installing a door latch on my Edge. To be fair about the situation there may have been conditions that I am not aware of. Perhaps there is inadequate number of staff in the shop to handle the workload. Then of course there is a question on the availability of factory parts. I know that a dealership would not have the space or finances to support a larger inventory so there must be a warehouse not too distant that replacement parts may be obtained within hours. In the spirit of fairness I will give Reynolds Ford another opportunity to prove themselves. Charles More