Confidence Ford of Norman

Recalls taken care of. I took a recall notice in for a door handle safety problem, the parts were ordered for it to be taken care of when the parts are received in a couple I took a recall notice in for a door handle safety problem, the parts were ordered for it to be taken care of when the parts are received in a couple of days. Another recall on tail lights was taken care of that I did not know about. My wife had told me about a battery problem noted on the dash. The battery was changed as well as a cable. Bryan thought it would be after dinner before the work would be done buy I was able to go home at 10:30 which made me happy. I was very happy with the service. More

Pleasant experience Very pleasant service staff always eager to help. Sales stAff are the same but sometimes not very knowledgeable of the product. Older sales people are Very pleasant service staff always eager to help. Sales stAff are the same but sometimes not very knowledgeable of the product. Older sales people are more so. Not a problem to me all young people have to learn and they are all very friendly. More

Good service Overall experience was excellent. Have been doing bussiness for years and will be back. Everyone was courteous and very helpful. Rick was very help Overall experience was excellent. Have been doing bussiness for years and will be back. Everyone was courteous and very helpful. Rick was very helpful with what needed to be done to my vehicle. I am very confident that Reynolds will do the job right. That is why I can always count on Reynolds for all of my vehicles repairs. More

warranty work Tho the warranty work was minor it was met with friendliness and professional attitude. The work was performed cleanly and expediently. They have alwa Tho the warranty work was minor it was met with friendliness and professional attitude. The work was performed cleanly and expediently. They have always been this way in all my dealings wit them More

Battery Went there with out appointment truck went right to electrical shop was hecked out new battery installed on my way in one hour thank you Went there with out appointment truck went right to electrical shop was hecked out new battery installed on my way in one hour thank you More

Service Bryan always takes great care of us and our trucks! He is very friendly and listens to any concerns we have regarding our vehicles. I would definitely Bryan always takes great care of us and our trucks! He is very friendly and listens to any concerns we have regarding our vehicles. I would definitely recommend Bryan to my friends and family! More

Oil Change The online scheduling is easy. Service advisors are friendly. Frustrated that I heard that Ford has constant issues with the door sensors on the Edg The online scheduling is easy. Service advisors are friendly. Frustrated that I heard that Ford has constant issues with the door sensors on the Edge and that I would have to fork over couple hundred bucks to diagnose the issue. More

Franco DelCastillo ripped us off Mr DelCastillo told us we had to buy gap insurance as a requirement to get loan & an extended warranty to get lower rate on a used car loan. Credit U Mr DelCastillo told us we had to buy gap insurance as a requirement to get loan & an extended warranty to get lower rate on a used car loan. Credit Union used has told us that rates are set by year of car. We feel that while Mr DelCastillo did get us a loan he took advantage of us. He had us come back to dealership several times and over all we feel he acted like a typical used car salesman... More

Great Expirence I was in the market for an explorer and had a wonderful experience at Reynolds. They went out of their way to find the exact model and color I wanted I was in the market for an explorer and had a wonderful experience at Reynolds. They went out of their way to find the exact model and color I wanted and get it here in a timely manner. Thank you. More