Confidence Ford of Norman - Service Center

Oil change & tire rotation In & out really fast! Very courteous personnel & nice waiting area, with coffee, etc! Bought my truck there & still getting smiles & greetings from ev In & out really fast! Very courteous personnel & nice waiting area, with coffee, etc! Bought my truck there & still getting smiles & greetings from everyone I meet at the Dealership! More

Awesome experience My experience at Reynolds Ford in Norman began with the purchase of my new 2016 Ford Fusion. Our salesman Jason was genuine and worked hard to get us My experience at Reynolds Ford in Norman began with the purchase of my new 2016 Ford Fusion. Our salesman Jason was genuine and worked hard to get us exactly what we were looking for. The finance department was also exceptional. I recently had to take my new fusion in because of a recall. I dropped my vehicle off and drove to work in a rental within 10 minutes. The transition when picking up my car was even faster. This dealership and service department has been outstanding, and I will be sticking with them for any future purchases. More

Service Department Sucks I showed up 30 minutes prior to close and they refused to service my vehicle. I mean why even have opetating hours when they won't honor them. Try Dav I showed up 30 minutes prior to close and they refused to service my vehicle. I mean why even have opetating hours when they won't honor them. Try David Stanley Ford or Hibdons instead for service. Check your cameras for 8/24/16 at 3:35PM and you'll see me in my 2016 silver escape. More

Bluetooth update The technicians were great and my car worked like a dream. Thanks to all of the guys who looked at my car. While it was there they also did a basic se The technicians were great and my car worked like a dream. Thanks to all of the guys who looked at my car. While it was there they also did a basic service check. More

Outstanding The service rep was very kind and understood my issue. He took all the time that was needed. My vehicle was completed in great time. Everyone was will The service rep was very kind and understood my issue. He took all the time that was needed. My vehicle was completed in great time. Everyone was willing to help. Great atmosphere. More

service What a professional team and service department. Hats off to Brian your service manager. also waas impressed with your parts department and customer What a professional team and service department. Hats off to Brian your service manager. also waas impressed with your parts department and customer waiting area. More

Great service Took my truck into the body shop. It came out great. It looks like a new truck. They went way above in service and end result.of course they always ha Took my truck into the body shop. It came out great. It looks like a new truck. They went way above in service and end result.of course they always have. I don't go anywhere else More

Awesome!! I took my car in for recalls and Bryan reminded me that I have earned a free oil change , and they also ran my car through the was bay and vacuumed i I took my car in for recalls and Bryan reminded me that I have earned a free oil change , and they also ran my car through the was bay and vacuumed it!! Nice job! More

Never Again! Where to begin. I took my 2015 Ford Explorer Sport into the dealer to have a few things simply checked out due to the fact that the 36,000 mile warra Where to begin. I took my 2015 Ford Explorer Sport into the dealer to have a few things simply checked out due to the fact that the 36,000 mile warranty is quickly approaching. I made an appointment online using their website for a 7:30 A.M. Friday time slot. I chose to drop the car off on Thursday night so I could take my children to school. Upon arrival, the two young men sitting in the service writer area failed to ever acknowledge my existence. Finally, a lady came out and took my information. After fumbling around for a while, the service writer told me I made my appointment with a technician that was not in the office for a while, so my vehicle would have to wait until Monday. Really? What is the point of scheduling an appointment then? I reluctantly agreed to leave it. Now the good part. Upon retrieving my car the next Tuesday, only one issue had been resolved. But after driving the car home, I discovered a couple of new issues that had not existed before the visit. The first was a nail in the tire causing a slow leak. No big deal, this happens. I noticed this on my way to work on Thursday because the low tire pressure light came on as I just happened to drive past a Discount Tire store. I pulled in to have it repaired. This is where it gets good. The tech told me that while the tire was off, it was time to rotate and re-balance the tires. No problem, lets do it. Now the tech who is repairing the tire comes in and explains to me that the tire with the nail in it had been driven on flat and that the inside was ruined and would need to be replaced. I'm guessing that the tire went flat over the weekend and instead of airing it up, the techs just drove it into the shop flat and then aired it up. Not the end of world as I had a replacement warranty on the tires. Now the real issue. When they began to re-balance the wheels and tires, they discovered that the passenger front wheel had been bent. Someone at the dealer thought it would be fun to drive the heck out of a twin turbo all wheel drive SUV I guess. Anyone that knows me, knows that I treat my cars with the utmost respect. If they need service, they get it. If they become dusty, they get detailed. I never leave them parked outside or in questionable areas. I'm not afraid to walk from the end of the parking lot in order to avoid door dings. When I sell them, they still look and perform like new. Back to the story. I called the dealership and talked to an assistant manager name Lange maybe? He couldn't even take the time to address my issue and decided to keep me on speaker phone while he admittedly continued typing. Nice customer service. He then began to tell me that they didn't even drive the vehicle while it was in their possession. Well the miles on the odometer didn't magically appear on their own! He said he would investigate the issue and call me back. Here it is a week later and still no response. Now I have been left with replacing tires and a wheel, which is $829 for one from them! Unreal! Long story short, don't take your car here unless you're looking for poor service followed by abusive technicians! Go anywhere else, just not here. More

Warranty Service on 2014 Ford 150 This was my first visit to the Service Department of Reynold's Ford. My service manager, Bryan, was very helpful and completed the repairs in a timel This was my first visit to the Service Department of Reynold's Ford. My service manager, Bryan, was very helpful and completed the repairs in a timely manner. More