Conklin GMC Hutchinson

Conklin GMC Hutchinson responded

We appreciate you taking time out to give your feedback! Our highest priority is satisfying our customers, and we are overjoyed to know that our team made that happen for you. We genuinely thank you for your business and look forward to your next visit! -Jody Pendergrass, Service and Parts Director Conklin Automotive Hutchinson

Conklin GMC Hutchinson responded

Thanks for the first-rate review! We enjoy treating each of our customers with the kindness and gratitude that they deserve, therefore we are truly committed to serving every customer with the utmost respect and professionalism. We sincerely appreciate your business and look forward to your next visit. -Jody Pendergrass, Service and Parts Director Conklin Automotive Hutchinson

Conklin GMC Hutchinson responded

Thank you for taking the time to leave us this excellent 5-star rating and review, Rod! We are overjoyed that our team could be of such great assistance to you and provide you with top-notch experience! We look forward to continuing to serve you and your future automotive needs, and we wish you the safest of travel until we see you again. -Jody Pendergrass, Service and Parts Director Conklin Automotive Hutchinson

Conklin GMC Hutchinson responded

Thank you for reviewing us, Casey!

Conklin GMC Hutchinson responded

WOW, what a fantastic review! Thank you so much for your public praise, Susie! We are fortunate to have team members who are truly committed to serving every customer with the utmost respect & professionalism, every time. We look forward to seeing you again in the future! -Jody Pendergrass, Service and Parts Director Conklin Buick GMC Hutchinson

Conklin GMC Hutchinson responded

We’re concerned by your feedback and we would really like the opportunity to speak with you to learn more about your experience. However, we were unable to find your information in our system under the name you have listed. If you would please contact me at your earliest convenience, I would be happy to address your concerns personally. I look forward to speaking with you soon. -Jody Pendergrass, Service and Parts Director Conklin Buick GMC Hutchinson, 620-662-4467

NeverAgain responded

Unfortunately, you had 135 days to address concerns. That never happened until we finally advocated for OURSELVES and magically got the brand new transmission delivered after 4 months of waiting. Which, by the way, anything longer than 30 days is considered an "unreasonable amount of time" under the federal law the Magnuson-Moss Act. Instead, the entire time you had our vehicle, covered under a warranty issue, we were made to feel as if WE were the problem, because we would check in every few weeks. We always felt as if we were a huge inconvenience to you all. The fact that we had to contact GM corporate MULTIPLE times, mind you, to even get anything accomplished is absolutely unacceptable. Why did you not advocate for your customer? Why were we never even offered a rental or loaner vehicle while you had our vehicle for 4 months? If you didn't have that option available to you, again, why were you not advocating for your customer to GM directly? How many people can genuinely go without their primary vehicle for that long and just be told "sorry"?? Our vehicle left your shop needing an oil change. I know that's not why it was in there initially, but the fact that you all didn't even think MAYBE for all the trouble we went through, you could, at the very least, do that for us before it left. All of the above just speaks volumes about the complete lack of customer care you don't provide.

Conklin GMC Hutchinson responded

Wow, we are so pleased to hear about the great experience you had at our dealership! It was an immense pleasure working with you to help find your perfect vehicle. Please don’t hesitate to give us a call with any questions or concerns you might have. We'll see you next time! -Casey Bramlett, General Manager Conklin Automotive Hutchinson

Conklin GMC Hutchinson responded

Thank you for sharing your experience with us, Kelly! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please don’t hesitate to stop by or give us a call with any questions or concerns you might have. We genuinely thank you for your business and we look forward to serving you again in the future! -Casey Bramlett, General Manager Conklin Automotive Hutchinson

Conklin GMC Hutchinson responded

We sincerely apologize that you had a bad experience while you were here, Brad. This isn't the experience we've designed for our guests, and I would like to visit with you further. At your convenience, please contact me at, 620-662-4467. -Jody Pendergrass, Service and Parts Director Conklin Buick GMC Hutchinson

Conklin GMC Hutchinson responded

Thank you for your very kind review, Bren! We’re grateful to you for your confidence in us, in taking great care of one of your largest investments. We sincerely appreciate your business, and we look forward to continue to have you as one of our valued customers for many more years to come! -Jody Pendergrass, Service and Parts Director Conklin Buick GMC Hutchinson