Conklin Toyota Salina

They are very helpful and always have time to listen to your needs. All “good guys & gals “ . Thanks your needs. All “good guys & gals “ . Thanks More

Nice team to look at our issue and let us know the cost before repair was done. before repair was done. More

Prompt response, efficient and reliable. Very friendly people and so helpful. Great ambience and excellent customer care Very friendly people and so helpful. Great ambience and excellent customer care More

The staff were friendly and helpful. Service was great and it was very efficient. Work was completed in a timely manner. Service was great and it was very efficient. Work was completed in a timely manner. More

There was confusion about our service appointment, but after talking with the manager, Gerard Smith he made the experience from bad to good. We visited about the Toyota care & understood it as it wasn't e after talking with the manager, Gerard Smith he made the experience from bad to good. We visited about the Toyota care & understood it as it wasn't explained well at purchase. More

The service specialist did a great job communicating with me and telling what everything was going to cost. me and telling what everything was going to cost. More

Business 101, if a customer needs a loaner while their vehicle is getting serviced the worst thing that could happen is they like it and decide to buy one. Telling a customer no for such a simple request vehicle is getting serviced the worst thing that could happen is they like it and decide to buy one. Telling a customer no for such a simple request because they didn't purchase a car there is asinine. Unfortunately your dealership could not get what I wanted in 2023 at the end of Covid, but you were going to have me for a 20+ year service customer at a minimum and most likely as a customer to purchase a new vehicle in the future. Salina is not a big city and customer service is everything. Potential customers in Salina can go to Wichita, Hutchinson, or Kansas City and your Customer Service will be the predominant thing that sets you apart and gives them a reason to stay local. Unfortunately you will never have me as a customer again for anything based on the poor decisions made by your service department. After speaking with your service rep and your service manager I left extremely frustrated knowing that your business model was obviously flawed and could easily be improved which inevitably would improve your bottom line. What a shame and what an obvious financial loss overtime. More

Sorry for the low rating. I love Toyota and have always been treated kindly in the past at Conklins. Alex service manager may need some additional training in customer servi I love Toyota and have always been treated kindly in the past at Conklins. Alex service manager may need some additional training in customer service. Yesterday’s service was very poor. I was chastised for being late even though I called and spoke to Angie. I did make it within the 15 minute grace period. I was chastised again for not telling him I had free tire rotation. I love my Toyota ! Hope this is helpful but not unkind review. More

The dealership is very clean, people are always asking if they can help you. They had a good selection of vehicles they can help you. They had a good selection of vehicles More