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Conklin Toyota Salina

Salina, KS

Overview
Reviews
4.6
636 Reviews
Call Dealership (888) 359-0406

2700 S 9th St

Salina, KS

67401

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Showing 636 reviews

January 02, 2026

Always have a l good experience and the staff is very kind and professional. Excellent work done on the vehicles. More

by jhseitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alax
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Jan 02, 2026 -

Conklin Toyota Salina responded

Thank you for your very kind review! We’re grateful to you for your confidence in us, in taking great care of one of your largest investments. We sincerely appreciate your business, and we look forward to having you as one of our valued customers for many more years to come! -Charles “Chuck” Jones, Service and Parts Director Conklin Toyota Salina

January 01, 2026

I dropped my car off at 2:10 for a 2:20 appointment. I went outside at 2:45 and saw a car I thought was mine being pulled around. Since no one came to get me I thought it wasn’t at 3:28 I was brought More

by Kelse715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacy Laffitte
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Jan 02, 2026 -

Conklin Toyota Salina responded

We are concerned to hear about your experience, Kelse. We aim to provide top-notch service at Conklin, and we value your business. I would like to discuss this with you and personally address your concerns. At your convenience, please contact me at 785-825-8271, where I look forward to speaking with you. -Charles “Chuck” Jones, Service and Parts Director Conklin Toyota Salina

December 31, 2025

Our entire existence with Conklin has been great! Our Salesman, Carter was excellent. Todd helped us with our financing. Everyone were very friendly and helpful. We have been telling everyone about h More

by scottdimick824
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carter Westhoff, Todd Hopkins
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Dec 31, 2025 -

Conklin Toyota Salina responded

Congratulations on your purchase Scott, and thank you so very much for your recommendations! It's wonderful to hear that you had a stress-free car-buying experience working with Carter and Todd, we’ll let them know of your kind words. We appreciate you giving us the opportunity to serve your automotive needs and look forward to continuing to have you as part of our family for years to come. -Gerard Smith, General Manager Conklin Toyota Salina

December 30, 2025

Professional services. All maintenance work explained and priced. Will return in the future. Thanks again. More

by knye242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Jones, Lacy Laffitte
Report | Print
Dec 30, 2025 -

Conklin Toyota Salina responded

Thank you for your kind review! Our satisfied customers provide the best advertisement we could ask for. We genuinely thank you for your business and we hope you felt like part of the family during your visit. We look forward to seeing you next time! -Charles “Chuck” Jones, Service and Parts Director Conklin Toyota Salina

December 30, 2025

I like the work doe in a reasonable amount of time. Very friendly checking in and out. More

by Nyco KU68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Jones, Lacy Laffitte
Report | Print
Dec 31, 2025 -

Conklin Toyota Salina responded

We appreciate you taking time out to give your feedback! Our highest priority is satisfying our customers, and we are overjoyed to know that our team made that happen for you. We genuinely thank you for your business and look forward to your next visit! -Charles “Chuck” Jones, Service and Parts Director Conklin Toyota Salina

December 28, 2025

Kind, and helpful. Service was very quick and they came to find me once it was finished. More

by The Nordmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Langen, Jason Hammond, Todd Hopkins, Lacy Laffitte
Report | Print
Dec 29, 2025 -

Conklin Toyota Salina responded

Thank you for taking the time to give us feedback! We'll let our team know of your appreciation. We strive to provide the highest quality service to our customers, and we genuinely appreciate your business. -Charles “Chuck” Jones, Service and Parts Director Conklin Toyota Salina

December 27, 2025

Buyer beware. At Conklin Toyota, I was told I had to complete a credit application before they would provide an out-the-door price. Requiring a credit pull just to More

by Buyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Carter Westhoff, Javi Almaguer
Report | Print
Dec 29, 2025 -

Conklin Toyota Salina responded

I appreciate you sharing your concerns. I understand how important transparency is in the buying process, and I'm sorry to hear you felt that way during your visit. Your feedback is valuable, and we’re continuously working to improve our customer experience. If you have further questions or would like to discuss this more, please feel free to reach out to me at, 785-825-8271. -Gerard Smith, General Manager Conklin Toyota Salina

Dec 30, 2025 -

Buyer responded

Thank you for the response. To clarify, this wasn’t about how I felt — it was about being told I needed to submit a credit application before I could be given an out-the-door price. This was a process issue, not an emotional one. I wasn’t asking for financing, approval, or payment scenarios — just the price of the vehicle. I was also asked to provide my driver’s license before pricing was disclosed, which further reinforced that basic numbers were being treated as gated information. Several other Toyota dealerships were able to provide OTD pricing without pulling credit reports or collecting personal identification, which makes this feel less like an industry standard and more like a carefully chosen approach to transparency. When basic pricing requires credit inquiries and ID collection, it naturally raises questions about what’s being avoided rather than disclosed. A simple number upfront would have avoided the situation entirely.

December 21, 2025

staff is extremely customer service oriented. Always available to help. Go out of there way to make each experience positive More

by james.hall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronda Crist, Scott Johnson, Chuck Jones, Lacy Laffitte
Report | Print
Dec 26, 2025 -

Conklin Toyota Salina responded

Thank you for the recommendation, James! It was our pleasure to work with you and we’re standing by to assist you with your Toyota needs throughout the future. So please don’t hesitate to give us a call anytime. Your business is truly appreciated, and we look forward to your next visit! -Charles “Chuck” Jones, Service and Parts Director Conklin Toyota Salina

December 21, 2025

I have Conklins personnel to be helpful and accommodting. I believe they are backed by competent management. More

by mkm2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sub for Lacy, Carter Westhoff, Lacy Laffitte
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Dec 26, 2025 -

Conklin Toyota Salina responded

Exceptional customer service is what Conklin Toyota strives to provide our customers with each time they visit. Thank you for taking the time to let us know how we did and for being a part of the Conklin Automotive family. We look forward to your next visit! -Charles “Chuck” Jones, Service and Parts Director Conklin Toyota Salina

December 19, 2025

The service center staff were very nice and got me set up with a loaner car quickly. The pick up was a little chaotic due to only one person checking everyone out and answering the phone that kept ringing. O More

by Bjschaulis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name of the serviceman I worked with. , Lacy Laffitte
Report | Print
Dec 19, 2025 -

Conklin Toyota Salina responded

We appreciate you taking the time to share your recent service experience at Conklin Toyota. As a valued customer, your comments allow us to evaluate and improve our customer service processes. Thank you for trusting us to care for one of your largest investments. We look forward to taking care of you for many years to come. -Charles “Chuck” Jones, Service and Parts Director Conklin Toyota Salina

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