Conley Subaru - Service Center

Great salesman! We enjoyed the experience and were treated very kindly, even our dog👍. We are happy with our Subaru Accent and will come back if service is needed We enjoyed the experience and were treated very kindly, even our dog👍. We are happy with our Subaru Accent and will come back if service is needed. More

We purchased a new Ascent on 5/1/23 and were not able to take it home right away because the battery was dead (it was the showroom model.) We learned that the Starlink was not working properly so we left t take it home right away because the battery was dead (it was the showroom model.) We learned that the Starlink was not working properly so we left the car with the dealership for 2 days. During the financial deal, Jim informed us that we would have the $100 we had paid for an oil change on our Outback that day refunded. The day after we took possession of the car 5/4/23 it would not start at our home so the dealership sent someone out to charge the battery. Later that day Tim called to say that they would send a rental car to our home and take the Ascent to the dealership and would let us know what was transpiring. We heard nothing for one week when we learned that you had to order a new Starlink and the car would not be available for another full week. At that time I notified you that we had received the wrong model's owners manuals and requested the correct ones when we picked up the car as well as the cargo mats that we had ordered when we purchased the car. Angel called to inform us that the car was ready on 5/17/23 but he didn't know if you had the books or mats and promised to call me back later that day after he checked it out. He didn't call back within 2 1/2 hours so I called back and he was gone and had not reported off to anyone. We finally received a call on 5/18/23 that our car was ready along with the manuals and the mats would be in on 5/20/23. When we picked up the car we notified Angel that our credit card had not been refunded the $100 oil change charge as promised. We were then told we would receive the refund as a check in the mail. This entire incident actually delayed our trip to Pennsylvania where we travel for the summer which made this so much more nerve-wracking. We like our new car and Tom Redmond graciously squeezed us in for our instruction hour on 5/19/23 and made us very comfortable with the new technology. This Ascent is our 4th Subaru vehicle we have purchased. We have been going to Conley to service our 2013 Outback for the past 10 years with high satisfaction with your dealership in the past. This experience just had so many layers of poor service however. More

Great service at a great price. Jessica was knowledgable, courteous and friendly. My first visit to Conley and I will return. Jessica was knowledgable, courteous and friendly. My first visit to Conley and I will return. More

Service was prompt and results were as anticipated. Environment was friendly and comfortable. So far car is good. Environment was friendly and comfortable. So far car is good. More

They were prompt and very knowledgeable. The service advisor was terrific the showroom was neat and clean The service advisor was terrific the showroom was neat and clean More

Angel provides excellent customer Service. He listens carefully and works effectively with the mechanics to diagnose and resolve problems. He listens carefully and works effectively with the mechanics to diagnose and resolve problems. More

Very well run Subaru Dealership Dealership. Very clean facility. Staff was very cordial. Will be going back next year when we go back to Florida. Very clean facility. Staff was very cordial. Will be going back next year when we go back to Florida. More

Always good to do business with Conley Subaru. Never feel pressured. Angel in service department is always helpful. Enjoyed working with Zach Avery on the purchase of my fourth Outback from Conle Never feel pressured. Angel in service department is always helpful. Enjoyed working with Zach Avery on the purchase of my fourth Outback from Conley. More

I have been buying my cars and trucks from this dealership for the past 16 years. They are a friendly, professional group of trained, competent people that you can trust. dealership for the past 16 years. They are a friendly, professional group of trained, competent people that you can trust. More

It took a few minutes for a customer service person to realize I was waiting. I did not want to get out of my car because I had to have it jump started to get there. After being discovered I was treated w realize I was waiting. I did not want to get out of my car because I had to have it jump started to get there. After being discovered I was treated with so much courtesy and sincere interest. The battery was replaced in a reasonable time, the details were adequately explained, and the waiting room was comfortable. More