Continental Toyota - Service Center

Thank You Ambrose Esposito, from Rene and Mike Mijes My husband and I went in through express services and asked for help. A 22 year old cocky kid was extremely rude and condescending to me, I kept tryin My husband and I went in through express services and asked for help. A 22 year old cocky kid was extremely rude and condescending to me, I kept trying to Toyota would cover and over and over this kid keep telling me in cocky manner "Let me talk". he was much more concerned about the time and going home. I asked for the Manager and Ambrose Esposito came out, heard what we needed and kindly walked us though the process.. He showed us the waiting area and kept us updated every 15-20 minutes. He even went above and beyond to make sure my warranty department, not affiliated with toyota, was called and he replaced a new tire for us at no charge. I AM STILL IN AMAZEMENT at how well mannered and kind this gentlemen was vs. the kid who yelled at us. Ambrose you are a true leader and your staff could learn so much from you! Ambrose, you are a sweetheart and we both thank you for everything you did to make our visit to toyota easy! We will also be using Toyota's Collision Center. This was like a visit to the ER and a kind DR. kept us updated though the whole process with empathy, personal skills and knowledge of his business. THANK YOU AMBROSE ESPOSITO!!!!! We will be back! More

Bad Experience Again Jose gave me an attitude when I inquired about recall. He stated there was no recalls when they clearly was. There was a recall and I had to bring it Jose gave me an attitude when I inquired about recall. He stated there was no recalls when they clearly was. There was a recall and I had to bring it up to him and his manager due to his incompetence and unwillingness to assist a customer. They are very quick to sell you $600 worth of service but no help with recalls. This place has disappointed me before and will never go back. More

Made a "Bad" Situation a Great Experience! I wanted to let people know just how much Continental Toyota cares about their customers, which is a WHOLE LOT! Recently, I took my 2011 Toyota Sienna I wanted to let people know just how much Continental Toyota cares about their customers, which is a WHOLE LOT! Recently, I took my 2011 Toyota Sienna in for an oil change. After speaking with a service representative, I was told that there was a recall on the vehicle. So, I was instructed to leave my vehicle, was given a rental car and told that my vehicle would be ready the next day. Well, my vehicle was ready the next day, but it was not the same. Long story short, the radio and the backup camera were no longer working, which I was told was due to a "hard reset". I was really saddened by this, mainly because my backup camera was out... and this is a big vehicle. We went back and forth for a short while, which was okay. However, what I really want to point out is just how amazing Ms. Linnea Zamora was/is! She really cares about the customers! We are very loyal customers to Toyota, and that really meant something. Mr. Ambrose Espisito was a great pleasure to work with as well! Continental Toyota, in my opinion, is the BEST place to purchase your vehicle and service it too. They have great vehicles and a customer service team that matches! Thanks so much for all your help Linnea!!!! Thanks Ambrose!! And, thanks Continental Toyota! You guys are Awesome!! Again, they (namely Linnea) made a bad situation a GREAT EXPERIENCE!! The Olanigans. More

Did what was promised Sam greeted me promptly on a rainy morning and made my first visit to Continental wonderful. There was a long line of vehicles waiting to get into th Sam greeted me promptly on a rainy morning and made my first visit to Continental wonderful. There was a long line of vehicles waiting to get into the service bays but an hour later my 10000 mile service was done as well as the other vehicles. Keep up the good word! More

Check Engine Light and other issues After picking my wife up on a Friday evening, the check engine light came on on my 2017 Toyota RAV4. It was also telling me that there was an issue wi After picking my wife up on a Friday evening, the check engine light came on on my 2017 Toyota RAV4. It was also telling me that there was an issue with the 4WD. Since we were close to Continental, we decided it might be in our best interest to drive over. We left it in the capable hands of Rich Memenga and his crew. After about an hour of diagnostics, they found the issue...a mouse had decided to use my car as a place to have her babies. Needless to day, they didn't survive the carbon monoxide in the filter in which they made their new home. The car was driveable, so after Rich told me he would order me the necessary part, we were off. By Tuesday, my car was mouse and problem free. I think I gave Rich a good story to tell! Thanks Rich and as always, thank you Continental! More

Service My initial service appointment did not start off well but the Rich and the management team did a great job trying to make sure my tire issues were res My initial service appointment did not start off well but the Rich and the management team did a great job trying to make sure my tire issues were resolved 100%. Rich from Service made sure any issues were resolved in a timely manner and made sure I knew every step of the way. Rich did a great job and will my next appointment will be Rich. If there is any recognition for a great job done he definitely deserves to be recognized. Thanks Rich M!!! More

Waited for hours Went in 4/3/17 for an oil change and intake cleaning. On time for my appt at 1130am I didn't leave until after 230pm after being told an hour to hour Went in 4/3/17 for an oil change and intake cleaning. On time for my appt at 1130am I didn't leave until after 230pm after being told an hour to hour and a half max. Over three hours. Then, no one told me my car was finished and waiting, service guys just standing around and disorganized. Very disappointed. I won't be going back. I would suggest another Toyota location for maintenance/service. Can't speak for their sales department. Oh, and the wifi wasn't working to boot. More

He helped me with my car's needs. I purchased a vehicle last week and I came back with an issue and Tim helped me resolve my problem in just a few minutes. If I have a certain issue wi I purchased a vehicle last week and I came back with an issue and Tim helped me resolve my problem in just a few minutes. If I have a certain issue with what my vehicle again I would definitely go to him first so he can help make my Toyota experience even more perfect. More

CUSTOMER SERVICE For a RECALL I arrived around 9 22 am , 12/29/2016 rav4Toyota 2012 for recall, I enter to the service room Saying Hello, Good Morning! I did not know who's the I arrived around 9 22 am , 12/29/2016 rav4Toyota 2012 for recall, I enter to the service room Saying Hello, Good Morning! I did not know who's the right person to talk to . Well NO ONE answer back ,NO ONE turn their face up , The GIRLS apparently busy", avoid contact . Mister Paul Leonard 9very nice guy )was really busy and try to help saying I will be with you in a moment, he was the only one Professional ". but the girls start talking (chitchat) each other, there we're 4 girls doing nothing really , what a bad experience those girls too young to be working there , you can tell they are there just for the money, not for customer service! at least they could smile at me. check your cameras to see how most of them ignore people when they enter. More