Continental Toyota - Service Center

Stay Away From these bait and switch jerks!!!!!!!!! I rented a Toyota Sienna from this dealership for the past 3 years to take our driving vacations. The rate has Always been $267.44, all taxes include I rented a Toyota Sienna from this dealership for the past 3 years to take our driving vacations. The rate has Always been $267.44, all taxes included, Last October 31st I returned the Sienna and the rental manager Joe Goodson, wanted to charge me an extra $70, even though I had all the rates in writing as to what I had agreed upon for pick up and return at the time of pickup. After a heated argument in the lobby he decided that I was right and agreed to the rate I was quoted. He also agreed to credit us 2 days rental on our next rental. This was probably done to shut me up. Today 1/4/17 my wife and I dropped into Continental Toyota to reserve the Sienna Van for our March vacation. Joe Goodson, rental manager, told us that our rate was $450 per week, without taxes. I asked why and showed him our previous bill for which he just pointed to his posted rates and said that is the rate. I know Joe recognized us and this was his way of screwing us for the argument that we had in October. Next I went to the General Manager Joe Miglio and told him our problem. He walked off to talk with Joe Goodson and came back and called my wife and I into a side office. Joe Miglio said that these were the posted rates and that he did not care about the rates that we were paying the past 3 years, the rate we just paid just 3 months ago or that we were a repeat customer. He indicated that there was nothing he could do. Great problem solver you have there at Continental Toyota!!! After pleading our case with him for about 10 minutes with no resolution, my wife and I got up and walked out. As we were leaving, I told Joe Miglio that I would be writing this negative review. His response was go right ahead....and he whispered something as we walked out the door under his breath. Sure sounded like xxxxxx to me. This is how you treat your REPEAT customers. I will never be back again and suggest no one do business with them unless you like being treated in this manner. Charge one price in October and more than doubled in January!!! More

Dishonesty with this dealership I have had my Toyota Yaris for several years and had been very happy with it. Recently, however, my car had begun stalling and wouldn't allow me to ac I have had my Toyota Yaris for several years and had been very happy with it. Recently, however, my car had begun stalling and wouldn't allow me to accelerate, which resulted in it finally dying on me. This prompted me to take it to Continental Toyota dealership to get a diagnostic for the work needed. After deciding to wait some time, I reluctantly decided to take it in to finally get the work done so the car would work properly and I could get to and from work. My trust in this dealership quickly began to diminish as the associate told me that the work they had said needed to be done previously would not fix the car, and I would need an additional diagnostic. After getting the second diagnostic done, they claimed there were many other things wrong with the car that would require me to spend an additional grand on top of the $800 they quoted earlier on. I refused to get it fixed there after being told different things for the same problem with the car after only a matter of weeks. They then told me that I couldn't even drive the car home because it was broken down from the diagnostic and I would need a tow truck! To my dismay, I went home and had the tow truck driver (a close friend to my partner) take my car to a mechanic near my home to get a second opinion. After speaking to the mechanic, I was shocked to learn that my car was in fact drivable, and the work Toyota said needed to be done was not what was causing the malfunction. To add on top of that, the mechanic told me when they received the car, the key was broken! After trying to explain what happened to a manager at Continental and what I had gone through, all he said they could do was give me $70 off $290 to get a new key! He didn't want to help because "it had been through too many hands," yet failed to understand how it would never have been taken anywhere else had they properly diagnosed it the first time. I know I can get the same key elsewhere for far less! Some help that was, I will make sure that when I purchase a new car in January, it is not through this dealership, or Toyota. This was such poor customer service that I never thought I'd receive from this company. More

Nothing stays the same, good things don't last Recall on front seat belts. Parts were ordered no one bothered to call me to tell me parts were in. I called and attempted to make an appointment onl Recall on front seat belts. Parts were ordered no one bothered to call me to tell me parts were in. I called and attempted to make an appointment only to be told that the parts were sent back because I didn't respond. How could I respond when they never called me. They reordered the parts and called me to tell me that the parts arrived. I made an appointment for Today October 29, my appointment was for 9:45. I arrived at the service department at 9:40 am. I was told it would take about 1 1/2 hours. I decided to wait. And wait I did. 4 hours and I'm still sitting in the waiting room. because they are trying to charge me $268 for recalled safety equipment, both front seat belts. I refused to pay and the cashier called someone out to see me. A service writer came out and said "do you have a question?". I said yes they are charging me for a recall that Toyota corporation issued and sent the notice to me. The service writer walked away The service writer never returned. Unfortunately I had to try to contact the general manager Joe Miglio. I tried calling three times only to be told he was not answering. The forth time I called worked. I had to have the general manager intervene. Joe listened and said he'd see about it. About 15 minutes later Joe came out with an invoice that was no charge and that it was a recall. I went out to retrieve my van that 20 minutes prior was supposed to be pulled up for me. Nope, it took Joe to tell the service personnel to get my van It 2:03 now. I wasted 4 1/2 hours of my life to have two seatbelts installed under a safety recall. It's ashamed it required the general manager to intercede to resolve this. Joe took care of the problem but the problem never should have happened. This was once a 5 star dealer. Like I said good things never last I don't know the name of the service writer but Joe Miglio knows. Sorry I had to bother you again but their is a definite cog in the wheels stopping things at Continental Toyota from working smoothly. My daughter who bought three vehicles from Continental tried to buy two new vechiles. After several calls to the sales department my daughter was told they couldn't match the deal (figures) on a 2016 loaded Tundra and a sienna. My daughter went to Toyota of Merriville Indiana and brought home two new Toyotas last night . Continental dropped the ball now 4 times. We should not have to require the assistance of the general manager everytime we attempt to do business with Continental Toyota by the way usually they wash you vechiles but not today and last time Joe Miglio had to tell them to wash the vechile 4 1/2 hours never again. More

Great Service Experience Outstanding service experience Rich Memenga was really professional explain the service that was done on the car. Also recommend service for my futur Outstanding service experience Rich Memenga was really professional explain the service that was done on the car. Also recommend service for my future visit. Great follow up and very professional. More

Great service! Appreciate the thorough manner my service manager used to review the work my 15 year old vehicle needed. All work affordable and I felt better and saf Appreciate the thorough manner my service manager used to review the work my 15 year old vehicle needed. All work affordable and I felt better and safe after my front brake work! Thanks to Ambrose Esposito for his efforts, More

Collision Center The staff was incredible throughout the process of having my car fixed at the Collision Center. They happily answered all my questions and the car wa The staff was incredible throughout the process of having my car fixed at the Collision Center. They happily answered all my questions and the car was completed in a timely manner. Your customer service was amazing. Thank you! July 2016 More

It's great to compromise thanks Joe Miglio for helping sort out a glitch. The deal you gave to my daughter solved a problem. Your dedication to customer service and reten thanks Joe Miglio for helping sort out a glitch. The deal you gave to my daughter solved a problem. Your dedication to customer service and retention was clearly evident. My daughters van is back on the road and we are very satisfied. Thanks again for reaching out to all of us with great service. Roger Lis Lynn Lis Tiffany Insalaco Matthew Insalaco More

Good Service Experience When I bought my new Toyota I bought the appearance package and side mouldings. I dropped the car off, they drove me 10 miles back to my house and pi When I bought my new Toyota I bought the appearance package and side mouldings. I dropped the car off, they drove me 10 miles back to my house and picked me back up when the work was completed. GREAT!! More