Continental Toyota - Service Center

Another great service I made an appointment online for service. It seems that due to a software change, my online persona was no longer in the system. I normally try to sch I made an appointment online for service. It seems that due to a software change, my online persona was no longer in the system. I normally try to schedule with Mark Potrawski as he always provides top notch service. Rich completed my service transaction. While waiting in the lounge, I overheard many conversations between service staff and customers. There were a great majority of customers that needed their cabin and engine filter service, including me. I declined as my engine filter is a K&N I service myself. I was advised the tech recommended brake service, which I accepted. More

2015 4 Runner Service My appointment was for an oil change with synthetic oil, 21 point inspection coupon. In addition I added lubricating and re-torque prope My appointment was for an oil change with synthetic oil, 21 point inspection coupon. In addition I added lubricating and re-torque propeller shaft (per manual chart). I was informed about an air bag recall and told it would be several hours to replace and if I wanted I could wait or get a free loaner car to use and they would call me when it was finished. Part of the 21 point inspection was tire rotation and brake inspection. I said I would wait and decide if I want the rental after they checked the brakes to see it they needed work. After about 45 minutes, "Alejandro Rosales" my Service Consultant came and updated me that they started to remove the dash for the air bag and lubricated the shaft and were checking the specs for the re-torquing and he would come back with more information about the brakes. After about another 30 minutes he came back with an update about the brakes. He had a check off sheet pertaining to the check off points inside, outside, underside, tire wear, and brake wear. I said I would make a phone call and get back to him about brake and air filter. Since we bought the certified car from them I asked if they had a record if the brakes were worked on. He checked their records and the rear brakes were replaced. I said I would come back after 3 to 5000 miles and have them worked on then and the air filter. He then said he would get the paperwork done and I would be able to get the loaner. After about another 30 minutes he came back with the completed paperwork and told me he asked about the air bag and was informed they got the parts and it was fixed. I was amazed that everything was done within 2-1/2 hours. I got there at 3 pm and was out at 5:30 pm. I asked him to thanked the Mechanics for the fast service for all the requests of service made, More

Efficient and complete service Notification and addressing an open recall I didn't know about was helpful. Friendly staff and efficient service made for a great experience. A bonus Notification and addressing an open recall I didn't know about was helpful. Friendly staff and efficient service made for a great experience. A bonus was the car wash I asked for... it wasn't half-done, but instead shiny and no spots. More

Always good service Service was good but took too long for just an oil change and tire rotation. Even though I had an appointment, I was there over 2 hours Service was good but took too long for just an oil change and tire rotation. Even though I had an appointment, I was there over 2 hours More

oil change I received the usual prompt polite service. Love to come here, no hassles. Everyone is pleasant and friendly. Waiting room is comfortable and coffee i I received the usual prompt polite service. Love to come here, no hassles. Everyone is pleasant and friendly. Waiting room is comfortable and coffee isn't to bad. More

OIL AND ROTATION Mark did an excellent job making getting in and out very timely. Would definitely recommend in the future as MARK took very good care of azll his cust Mark did an excellent job making getting in and out very timely. Would definitely recommend in the future as MARK took very good care of azll his customers.. More

Great Service Agata made service a pleasure. A vehicle I purchased on April 1 suffered an accident two days later. I was scheduled for an exterior protection proce Agata made service a pleasure. A vehicle I purchased on April 1 suffered an accident two days later. I was scheduled for an exterior protection process at the time. I needed to delay that process for a minimum of thirty days so the paint could cure. Agata simplified the appointment process and was able to set the schedule for my time. Continental completed the process in the time stated and I was on my way. Thanks. More

Routine Oil Change My experience when having my car in for service at Continental is always very good. The turn around time from when I drop my car off to when the servi My experience when having my car in for service at Continental is always very good. The turn around time from when I drop my car off to when the service is complete is typically reasonable. The written report provided and reviewed with me by a Continental Service Advisor provides me with very helpful information regarding the condition of my car and future service that my be required. More

Good Job - Glad I chose Continental Toyota this time!!! The Team did a great job this time - No pressures to have work performed that I really didn't need. I was in and out in a timely manner. - I'll be bac The Team did a great job this time - No pressures to have work performed that I really didn't need. I was in and out in a timely manner. - I'll be back!!! - Thanks Team Toyota!!! More

Excellent & timely service. Jeff did a great job of keeping me informed on the work being done on my RAV. No pressure to do work that was not needed at this time. Jeff did a great job of keeping me informed on the work being done on my RAV. No pressure to do work that was not needed at this time. More