After doing an internet search, we came across a used vehicle at the Cooks Aberdeen location, that we were interested in. We stop on Saturday afternoon to look/test drive the vehicle. We also had a vehicle to trade, so we asked what they would give us for our current vehicle. The sales manager Mike agreeed to pay it off, which was approximately 17,000. We asked Jared our salesman to work out some final numbers, including the cost of an extended warranty, which we intended on purchasing along with the used vehicle and to send them to us. We were going to go down the street less than one mile and would be waiting for the information and would return to purchase the vehicle. Jared failed to call text or email us any information so we called. He said he was busy, so we asked to speak with Mike. Jared informs us he too was busy. So we sent an email asking for the additional information. We were less than one mile from the car lot and had every intention on returning once we had the information they were supposed to send over to us. Needless to say no one ever got back with us Saturday. So we waited until Monday and ended up calling Mike the sales Manager. He was clueless to the fact we even requested additional information. Jared failed to tell him that we requested the numbers or that we even called back Saturday. Mike said he would get us the information. Around 2 o’clock we receive a text message from Jared. “Hey Michael I worked up the numbers for you as soon as I got in today. My used car buyer cut me back and wouldn’t let me payoff your trade unfortunately. But let me know what you think of the numbers and the payment options.”
By cut back he meant only giving 12,000. The next text from Jared “We thought we could pay it off but after the use car manager had an opportunity to look at the car in the system He said that the most we could give for it.”
Not really sure what changed over a one day time frame but Cooks refuses to honor their original quote. We could have and would have made the deal Saturday had Jared sent us the final numbers and warranty cost. Clearly as a company they’re not on the same page and one manager failed to honor the other managers deal. If one manager offers you a deal on Saturday it should be the same deal any day of the week.
Also when Jared did send the price breakdown on Monday afternoon. The hidden fees were absolutely insane.
MSI- 985.00. Umm last time I checked a Maryland State Inspection cost less than $100.