Bought a 2016 Rogue in January 2018. Kept in garage for 2 weeks as I couldn't drive due to injuries from serious auto collision. Noticed cracked taillight, .many phone calls to dealership with no return calls after leaving numerous messages, I was given an appt. to bring vehicle in and when I did, salesman was off that day (regular day off) . Then I was given another appt. with service manager. SAME THING HAPPENED. He was off! After several trips there, run arounds and excuses, taillight was replaced after 4 months. As I was walking to my vehicle toward the rear, I noticed directly under the taillight a separation where the trunk meets the body of the vehicle. I brought it to the attention of the service manager who took photos and promised to discuss with his boss and would get back to me. It's been 4 months since and I requested a meeting with owner, Robert Cook. Service manager told me I won't have meeting with Mr. Cook. He will meet with Mr. Cook and let me know the outcome. Hasn't happened yet, again I am helplessly waiting for a response. They fixed the problem but now won't fix the source of the problem. Don't waste your time and money at Cook Auto.
Update: I took my vehicle back this past Tuesday and met with Rob Hayes, who introduced me to Bill Moscov, assistant manager. I explained everything that has been going on, and he told me he would have vehicle taken to Fork Auto Body in Fallston for estimate. He stated that depending on amount of estimate would determine if they would pay, but most likely I would have to pay half. He said because it's been 8 months, and their staff never documented anything! And because it's not in THEIR BUDGET!!! It's my fault they never documented anything??? The estimate was just over $1,000. Bill said it's a little steep and he doubted Cook would pay the entire bill. I told him I was not paying anything, and again he stated it was not in their budget. He told me I'd have to talk to Frank Shaeffer, corporate general manager. Frank flat out refused to pay, and said they'd pay half. Don't waste your time and energy at Cook Auto. There are plenty of other dealerships around!