Cook Automotive - Aberdeen

Very Poor Customer Service. Make promises they don't keep! My experience with Cook was disaster. After receiving confirmation about the ability to add factory options at the dealership on a vehicle they had i My experience with Cook was disaster. After receiving confirmation about the ability to add factory options at the dealership on a vehicle they had in stock, I made my first visit. We agreed on a price and I told them I would be back after I settle a couple of things. I returned ready to purchase the vehicle based on confirmation of the ability to add the option I was looking for. My salesman and the manager proceeded to tell me that the option I was looking for was in fact not able to be put on the vehicle. After informing them that I had sold my current vehicle and needed to be in a new one in two days, they offered not help in resolving my problem. They did not even offer to try and find the car I was looking for. I would never go back or recommend them. Stay far, far away. I was able to find a vehicle at another dealer and they were extremely friendly, professional and helpful. I did the who deal by phone and email. Visited the dealer and 1.5 hrs. later I was driving away in my new car. The deal I received was incredible. I was able to get more car and a better deal than Cook Had offered. If you are looking for a new Dodge, go see Brian at Heritage Dodge in Parkville MD. More

AWESOMENESS!!! This place is the best!! Plain & simple!! I would recommend anyone to go here and car shop! Such a pleasure and very friendly people too This place is the best!! Plain & simple!! I would recommend anyone to go here and car shop! Such a pleasure and very friendly people too More

Fluff on top and incompetent from Top to Bottom Spent 100k in a week on 2 trucks. Trouble from the start, second vehicle delivered in horrible condition, took it back and cleaned it again but obviou Spent 100k in a week on 2 trucks. Trouble from the start, second vehicle delivered in horrible condition, took it back and cleaned it again but obviously didn’t lift the lift gate. I was told they didn’t want to use a cleaner on it so they didn’t mess up the paint, I took a wet cloth and it came right off. List goes on and on, the straw that broke the back for us, our trade-ins were not paid off in time and I had to shell out $500 to get those loans closed, dragged me along for over a week and could honestly careless. Suddenly the fault is mine, and they honestly could careless (notice a pattern). As I told everyone at Cook, I am not a complainer but they sure make it easier to become one. Never Again, I have two beautiful vehicles and would be just fine getting my old one’s back then go through that again. A lot of fluff on the surface but upper management is garbage! I have documentation and messages to back all of my statements. More

COOK & CARFAX Deception Before I bought my car....Cook made all the arrangements for a major body work repair on the car a later bought. The repairs looked perfect...Then Coo Before I bought my car....Cook made all the arrangements for a major body work repair on the car a later bought. The repairs looked perfect...Then Cook took the car as a trade in.... Then sold it to me...No One reported this to CARFAX . So when I asked for the CARFAX, I was decieved. Long story..i will try to keep this brief. I shopped for weeks for a Mazda CX5. I found an offer on line for exactly what I was looking for 2016 CX5 /low mileage/basic model/White...at COOK MAZDA in Aberdeen MD The car was 2 1/2 hours away. I called and asked if the car had been in an accident. They said 'No' We will give you the CarFax. The car appeared perfect. The CarFax showed no accidents...only oil changes. I bought the car. 2 months later it became evident that the passenger side of the car had problems. the biggest problem was the door wasn't closing properly. So i took it to my closest New Jersey dealer...the auto body manager showed me the indicators of a major repair. Silly COOK personalle who sold me the car accidentally gave me a paper with the previous owners name and phone #. So i called her. So much for privacy. She told me the whole story and is assisting me.... she hit the side of her car on a large pile of cinder blocks. The lady originally bought the car at COOK MAZDA... She took the car to COOK Volkswagen for the body shop repairs as it was closer to her home . ....The COOK Service Manager "Highly Recommended" a specific auto body shop. (I do not know the name of the Shop yet).....The COOK service manager took care of all the arrangements to have the car repaired and even gave the lady a loaner car. Shortly after this she traded the car in for a Volkswagen at COOK Volkswagon.... COOK VOLKSWAGON KNEW ABOUT THE ACCIDENT..... The accident was never reported to CARFAX ....Cook Volkswagon handed the car to COOK MAZDA to sell....So when the car was sold to me I was decieved. Don't be CROOKED......and you cant really trust CARFAX More

dishonest they advertise free oil changes for life. what they don't tell you is they charge OUTRAGEOUS maintenance fees as part of the free oil changes. You end they advertise free oil changes for life. what they don't tell you is they charge OUTRAGEOUS maintenance fees as part of the free oil changes. You end up indirectly paying for all of your oil changes. More

Always commited I bought my 2014 Dodge Charger at Cook Auto. I have had no problems with any,if the salesman, service guys or the ladies upstairs. Every time I go in I bought my 2014 Dodge Charger at Cook Auto. I have had no problems with any,if the salesman, service guys or the ladies upstairs. Every time I go in for a service they treat me like family and not the family that owes you money. I just recently purchased my daughters first car from there as well. The price I saw on the internet was one thing, they worked with me to get a lower price. No regrets here about Cook. More

Bait and switch Viewed used car and price on internet. Called and talked to salesperson. Salesperson said there were no other charges associated with sale other the Viewed used car and price on internet. Called and talked to salesperson. Salesperson said there were no other charges associated with sale other the taxes and tags. Drove to dealership and was informed they could not sell the car for the internet price. The price was $2600 dollars more than internet price. More

WORST CAR BUYING EXPERIENCE EVER! Is there a way to give a ZERO! I had and continue to have the WORST car buying experience ever! Ladies STAY CLEAR OF THIS PLACE unless you want to be Is there a way to give a ZERO! I had and continue to have the WORST car buying experience ever! Ladies STAY CLEAR OF THIS PLACE unless you want to be harassed and degraded! The management staff does NOT honor their promises or paperwork, take your your money, close deals by any means necessary and phone calls about needing service or utilizing extended warranty go into a black whole. They promise to call back and never do. And to fix a problem, they offer you a new deal, which is to their benefit, instead of make right what was wrong! More

THE WORST DEALERSHIP IN AMERICA Bought a car last year and was ripped off my down-payment of $10000. So many hiding charges and inflated price from the one advertised. Don't every d Bought a car last year and was ripped off my down-payment of $10000. So many hiding charges and inflated price from the one advertised. Don't every deal with the used sales manager Jerome, he is the most dishonest man in the world. I've been completely devastated since spending my hard earned $10000 in cook motors. More

DO NOT BUY A CAR FROM THIS DEALERSHIP The advertised price for the car I selected was $17800.00 when we got there they said it was $21000. I started to leave and they talked me into stayi The advertised price for the car I selected was $17800.00 when we got there they said it was $21000. I started to leave and they talked me into staying and buying the vehicle. I told them to hold the vehicle until my home loan went through and they told me to that they would hold a check. They had me sign papers. THREE DAYS LATER they submitted my info to 6 banks. This messed up my house loan which cost me more money. . The next day they charged the PRICE OF THE CAR TO Chase. I never received any paper work or warning they were going to do this. I originally told them I would pay cash and gave a check to hold until my closing. I tried to return the car and they were very hostile with me. These people are liars. They will tell you one thing and do whatever they want. DON"T SIGN ANYTHING WITH THESE PEOPLE. Take copies of paperwork first to YOUR LAWYER. Beware of these despicable people More