Cook Ford

Great The staff at Cook Ford Liz and Bryan made sure I got into the truck I wanted and at a great price. I am very pleased with the service. I will be sendi The staff at Cook Ford Liz and Bryan made sure I got into the truck I wanted and at a great price. I am very pleased with the service. I will be sending people to them to buy a vehicle. More

Horrible after the sale service DO NOT purchase from Cook Ford!!! Before I purchased my car from Cook Ford I had read a ton of negative reviews. Typically I would have just kept on m DO NOT purchase from Cook Ford!!! Before I purchased my car from Cook Ford I had read a ton of negative reviews. Typically I would have just kept on moving but that a specific model of Jeep for sale that I had been trying to find for quite some time so I rolled the dice and went to look at it. I explained my hesitance to the salesman and he assured me that the negative reviews were do to some old management and salespeople who were no longer there. Again, i took a chance and took him at his word. I traded in my car and purchased the jeep that day. About 6 weeks later I received a letter from the finance company on my trade in, saying that the pay off was short. I contacted Cook Ford and let them know they agreed to pay off my car and that the finance company was saying they short paid. Brandie from Finance apologized and said they would get right on it. I again, took them for their word. About 30 days later I received ANOTHER letter from the old finance company telling me I was now being reported to the credit bureau as being more than 60 days past due! I had never missed a payment or been late in my life and now because of Cook Ford I have a negative history mark on my credit report ( it dropped from a 750 to a 704 for this one thing! ) So i am now livid and I call Brandie. She is acting like it's my fault. So i did more digging, the payoff they got was good for the next 10 days. They sent the payoff in 20 days later after I traded the car in!!! So naturally, the payoff would be different. They also took their sweet time sending in the difference in payoff which resulted in my credit ding. So I call the old finance company and present my case and they tell me it's ultimately my responsibility to pay any shortages and they will not report any changes to the credit bureau. So for the next 7 years, my perfect credit is dinged because of their incompetence, laziness, lack of customer service. RUN FROM THIS DEALERSHIP!!! More

100% satisfied Lisa Requenes was my sales person and she was very professional, honest and her communication skills were as good as I have ever had. She answered ev Lisa Requenes was my sales person and she was very professional, honest and her communication skills were as good as I have ever had. She answered ever question I had if it meant going to another resource. Every issue I had with the car she was able to resolve it with me to my satisfaction. I would definitely recommend Cook Ford as a place to buy new or used vehicles. Lisa is the reason I am a happy customer. Best Regards, Bill Carraway I bought a 2012 Ford Focus for my granddaughters high school graduation gift. More

Great new car experience We needed a new car for my wife and we looked all over Houston for a great deal and we found it at Cook Ford. They gave me a great deal on my trade-i We needed a new car for my wife and we looked all over Houston for a great deal and we found it at Cook Ford. They gave me a great deal on my trade-in and the new expedition. I maybe spent 15 minutes at the dealership negotiating the deal and that was it. I live on the north side of Houston and Lisa drove the new car up to me and picked up our trade. I have bought a lot of new cars and this was one of the easiest and best deals around. I will definitely be back to purchase my next car at Cook Ford. More

Best car dealership yet I'm so excited about my car purchase that I Just wanted to share how happy I am with Cook Ford in Texas City and my new vehicle. The owner is an outs I'm so excited about my car purchase that I Just wanted to share how happy I am with Cook Ford in Texas City and my new vehicle. The owner is an outstanding honest guy, friendly and down to earth. Lisa, the sales consultant was awesome and knowledgeable and was able to find exactly what I was looking for and the perfect price. The vehicle selections were great. The used cars are in top condition with competitive prices.. I purchased a 6 year old vehicle, low milage that looks brand new!!!! Thanks for everything! More

We will buy again! After the lack of customer service and follow through on all of the other Houston area FORD highway dealerships, WE DISCOVERED THIS HIDDEN GEM! We ca After the lack of customer service and follow through on all of the other Houston area FORD highway dealerships, WE DISCOVERED THIS HIDDEN GEM! We called and got pricing, they located the new truck we wanted and the deal was done. They beat every other dealership by thousands and didn't give us the run around. We will definitely be back despite the 2 hour drive to get there. It was worth it to not have to deal with the others! Thank you Cook Ford! Looking forward to working with you again in the future! More

Poor Service Center service Took my 2009 Ford F-150 to have the oil changed, which I've only had done at Cook Ford. Arrived at 10:15am and was told it would be ready in approxim Took my 2009 Ford F-150 to have the oil changed, which I've only had done at Cook Ford. Arrived at 10:15am and was told it would be ready in approximately 45 minutes, since they were busy. After over an hour of waiting my truck had not moved. Asked why and was told they were busy but not sure whatvthe exact hold-up was. Another customer came in and was turned away because the technicians leave at noon. Asked how my truck would get processed within 30 minutes and they didn't have an answer. I was waiting in the dealership waiting room and never given an update during my wait. Would never recommend a friend or family member to visit these guys again. More

Horrific! The salesman/dealership did not fix my car as promised in order for me to buy it. I went back the following week and was given the run around. I will The salesman/dealership did not fix my car as promised in order for me to buy it. I went back the following week and was given the run around. I will NEVER buy another vehicle from this place and I have advised my family and friends to stay away. I said "place" instead of dealership because a real dealership wouldn't fuck over their customers like they did me. I'm soooooo glad someone broke into the place and I hope they eventually go out of business. More

The Worst Stay Away What kind of "dealer" sells cars with the wrong tires on it? The kicker is they know it has the wrong tires on the vehicle, yet still try to sell it, What kind of "dealer" sells cars with the wrong tires on it? The kicker is they know it has the wrong tires on the vehicle, yet still try to sell it, and don't advertise this defect online. Then when I asked for safe proper tires that don't effect the drive of the vehicle, they said I had to pay for them. This is a way to have lower prices online and raise the price at the sales table. I was very shocked at this tactic, it looked like a small town type dealer and I expected more. Guess I was wrong. I was also told to swallow my pride and purchase another vehicle that I was not interested in. Very rude and unprofessional. More

Found my new dealer!! I was pleasently surprised when I showed up to look at new trucks. My salesperson (Lisa) was super easy to talk to and didn't bug the crap out of me w I was pleasently surprised when I showed up to look at new trucks. My salesperson (Lisa) was super easy to talk to and didn't bug the crap out of me while I was trying to look at different vehicles. The managers were easy to deal with and didn't do a bunch of back and forth negotiating. I highly recommend them if your looking for a vehicle and want it to be easy and quick! More