Cook Ford

Sales Management Condescending and Argumentative 9/29/2014, 530pm. I arrived at Cook Ford to sit down with my sales representative Rosalinda. She was able to locate the 2015 F250 I have been searchi 9/29/2014, 530pm. I arrived at Cook Ford to sit down with my sales representative Rosalinda. She was able to locate the 2015 F250 I have been searching for. After taking my information on my trade and such she left to go run the numbers. This is when all goes south! The sales manager comes back not Rosalind, and states you want what for your trade, thats retail. I politely stated no sir I looked it up before hand. He looked up a 2014 v6 Ram 1500 slt. When infact my vehicle is a 2014 ram 1500 LoneStar package with 8.4 navigation, 20inch wheels ect. Before hearing all that my truck included he walks away. When he returns slapping the paperwork on the desk and states I tell you what I will give you 29k for your but your going to pay full MSRP FOR MINE! At that point I thanked him for his time and stood up to leave, he continued to tell me my truck wasn't worth it and why should he deal with me. I again asked him to stop speaking to me in which he replied I can say whatever I want to who I want. Well sir not to me. If you couldn't get the numbers correct for a deal a simple Mr Jones Im sorry we cant get where you need to be. Not speak as if he is the only for dealer in the state of Texas. Mr Cook I sincerely hope that your dealership sell so many vehicles that you do not need any new business from my family friends and coworker. Mr. Jones More

Great Service, Great Dealership! I have to admit I was dreading the process of purchasing a new vehicle. However, Cook Ford's price on a new Ford F-150 was good enough for me to trav I have to admit I was dreading the process of purchasing a new vehicle. However, Cook Ford's price on a new Ford F-150 was good enough for me to travel almost 500 miles to purchase this vehicle. No one in West Texas could even get close in price. When I arrived, everything on the vehicle was exactly as described by salesman Johnny Strong. The buying experience was great. This is a family owned dealership with a sale's staff that seems to care about their customers. If you are looking for a dealership that can out compete big dealership prices, no pressure sales staff, and friendly service, this is the place to go. Cook Ford will be first on my list the next time I purchase a new or used Ford vehicle. I want to thank salesman Johnny Strong, manager Cody Colvin, and the finance staff for their professionalism and for making our buying experience a great one! More

Our vehicle was involved in an accident on Dec 21 of 2013. We had the car towed to Cook Ford for evaluation of damages, and while there my wife and I met Sherry at the body shop. Hearing our concerns an 2013. We had the car towed to Cook Ford for evaluation of damages, and while there my wife and I met Sherry at the body shop. Hearing our concerns and sympathizing with us she recommended that we speak with Steve Rutherford if we ended up needing to purchase a new vehicle. After worrying through the Christmas holidays the insurance adjuster finally contacted us on Dec 27 and informed us that our car would be totaled. My wife called and spoke with Mr. Rutherford about looking at decent used vehicles thinking that we wouldn't be able to afford a new one. We went to Cook Ford on Dec 30 to remove what belongings that remained in our Ford Focus and to meet Mr. Rutherford and possibly browse the used inventory, if he could work us into his schedule. Not only did he work us into his schedule, but he and Shawn (who's last name I cant remember) were able to put us into a brand new Ford Fusion with monthly payments we can afford. Overall the experience we had, with the total loss of our vehicle and worrying about what we were going to do, I'm glad that Cook Ford was there to help get us through a tough time. More

As a family out of town and in a bit of a 'pinch' due to the poor service of another automotive business, the help and customer service we found at Cook Ford were exactly what we needed. My husband p due to the poor service of another automotive business, the help and customer service we found at Cook Ford were exactly what we needed. My husband priced the truck he wanted, had loan approval worked out and etc the day he first test drove the truck. The next day we went to finalize paperwork and etc and it was a completely hassle free, quick, but well explained process. We received the best customer service we've ran into in this area of Texas and were thankful for it. Rosalinda and Cody were friendly and personable. Often times at dealerships there is a little badgering but NONE of that here. I would recommend doing business here to anyone. More

Rosalinda and the team at Cook Ford are very friendly and helpful. they don't just sale you a car they build relationships. We purchased two cars in the last 4 month from Cook Ford and we are so pleased with helpful. they don't just sale you a car they build relationships. We purchased two cars in the last 4 month from Cook Ford and we are so pleased with the decision. Rosalinda is Awesome! More

Great customer service, went to a cadillac dealership and was treated badly, rosalinda and the rest of the staff showed nothing but love. Thanks alot !!!! was treated badly, rosalinda and the rest of the staff showed nothing but love. Thanks alot !!!! More

Had a great dealing with Cook Ford, the salesman was great in getting us a good deal to purchase our vehicle. Every one was very friendly and helpful. great in getting us a good deal to purchase our vehicle. Every one was very friendly and helpful. More

COOK FORD was one of the best dealership I have been in contact with. The dealership had the best and friendly people that I have experience. The best price and nice auto I have seen contact with. The dealership had the best and friendly people that I have experience. The best price and nice auto I have seen More

The reason for a perfect score of 5's for Cook Ford ,is because of the excellent service and the wonderful home town feeling when they greet there clients at the door. I would highly recommend Cook Fo ,is because of the excellent service and the wonderful home town feeling when they greet there clients at the door. I would highly recommend Cook Ford to anyone who is looking to purchase a new or used car or truck. All employees at Cook Ford are friendly , helpful, willing to work with you. They treat you like a family member. I can't say enough wonderful things about this Dealer ship here in our hometown of Texas City, Texas. Sincerely Lawrence and Mildred Cheatham. More

Wonderful people to deal with! When I needed service on my new truck, they immeadatly took care of the problem And went far beyond to please me! my new truck, they immeadatly took care of the problem And went far beyond to please me! More