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Copeland Chevrolet Hyannis - Service Center

Hyannis, MA

4.3
626 Reviews
Call Service Center (508) 859-9668

626 Reviews of Copeland Chevrolet Hyannis - Service Center

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January 15, 2025

Had some service done there they were fast and efficient, The appointment was easy to get More

by Raythacher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Report | Print
Jan 15, 2025 -

Copeland Chevrolet Hyannis responded

Thank you Ray! Glad the Service Team was able to help make this service visit a smooth one. Please let me know if we may ever be of any assistance. Bryan Scarpellini - Managing Partner

January 15, 2025

Thomas was very professional, He conveyed my service needs to the mechanic precisely. He was courteous and a pleasure to deal with. More

by mjanoplis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Report | Print
Jan 15, 2025 -

Copeland Chevrolet Hyannis responded

Thank you for the review! Glad Tom and the service team were able to help take care of your vehicles service needs. We appreciate your support. Please let us know if we may ever be of any assistance. Bryan Scarpellini - Managing Partner

January 08, 2025

Very good staff. Very helpful and professional. Would recommend Copeland to friends. Great system to get vehicles in and out quickly and efficiently. More

by Xxfive48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hephzibah Harris
Report | Print
Feb 07, 2025 -

Copeland Chevrolet Hyannis responded

Thank you for your support! We love our 5-star reviews but not as much as our faithful customers! Please let me know if we may ever be of any assistance. Bryan Scarpellini - Managing Partner

December 24, 2024

Colleen was very helpful with my warranty and service for my transmission sensor was done same day More

by Capfan64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colleen
Report | Print
Jan 15, 2025 -

Copeland Chevrolet Hyannis responded

Thank you for your feedback! Glad Colleen and the service team were able to help make this a smooth visit. Bryan Scarpellini - Managing Partner

December 23, 2024

I can not do less than 1. My truck has not been fixed, 7 months More

by binges-ragtime.8g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas McCarthy
Report | Print
Dec 23, 2024 -

Copeland Chevrolet Hyannis responded

Binges - We're sorry to hear that your truck is not repaired and would love an oportunity to verify it's status and see how we can best assist. Please feel free to reach out at your convenience to our Service Manager at cjasie@countoncopeland.com or myself and we will be happy to review. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com

December 23, 2024

Horrible service. Nothing got fixed. Was lied to about part ordered under my warranty. Brutal More

by Sam.Bobseine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom
Report | Print
Dec 23, 2024 -

Copeland Chevrolet Hyannis responded

Hi Sam. I'm sorry to hear about the issue with the ordered. I had a moment to check with the Service Manager. Apparently he was calling you at a phone number ending in 23 prior to the part having to be returned. I'd love to make sure that we have the correct phone number on file and apologize for any miscommunication. Please feel free to reach out to Craig at cjasie@countoncopeland.com or at 508-534-2157 when possible and we will be sure that we have the correct contact information on file for you. Again, apologies and look forward to getting this straightend out for you. Bryan Scarpellini - Managing Partner

December 22, 2024

Our truck was towed in and before the end of the day it was diagnosed and repaired. More

by judy.mcmanus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom, Sarah Koumbouris
Report | Print
Dec 23, 2024 -

Copeland Chevrolet Hyannis responded

Thank you Judy for the 5-star review. So happy the service team was able to help get you back on the road quickly! Bryan Scarpellini - Managing Partner

December 18, 2024

Thomas was very friendly and the job was done . Very happy either way your service.Thanks More

by Cniemi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Mignosa
Report | Print
Dec 18, 2024 -

Copeland Chevrolet Hyannis responded

Thank you for the 5-star review! Tom and the entire service team appreciate your support and kind words! Please enjoy this holiday season and let us know if we may ever be of any assistance. Bryan Scarpellini - Managing Partner

December 17, 2024

Despite booking an appointment, they did not have a part ordered that was needed. Instead, they tried a solution that I had already attempted at home—had I been asked, I would have told them this as well. I More

by ella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarah Koumbouris, Hephzibah Harris
Report | Print
Dec 18, 2024 -

Copeland Chevrolet Hyannis responded

Ella - Our apologies for this incoinvenience. I have my assistant researching to see how we can best assist you in getting this taken care of as easily as possible moving forward. She will be reaching out today. Please feel free to reach out should we ever be able to be of any assistance. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com

November 26, 2024

Made appointment 9:30am Night drop and asked for a 2pm pickup Program keyless entry remote and inspection sticker Called at noon and service advisor said the just found keys in night drop and truck is More

by gjahm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarah Koumbouris
Report | Print
Nov 30, 2024 -

Copeland Chevrolet Hyannis responded

Glen - I'm sorry to hear that this visit didn't live up to the high standards our customres have come to expect. I understand the truck was left out in front of the dealerhsip with the keys inside it rather than in the night drop box. Obviously, this caused a delay in knowing the truck was here for service until our Porter was sent out to search the parking lot for the vehicle after the appointment time had passed. Please accept our apoloiges and as always, I'm happy to help whenever needed so feel free to stop in and or ask for me any time I can be of assistance. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com 508-534-2144

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