Copeland Chevrolet Hyannis - Service Center

I can not do less than 1. My truck has not been fixed, 7 months My truck has not been fixed, 7 months More

Our truck was towed in and before the end of the day it was diagnosed and repaired. was diagnosed and repaired. More

Thomas was very friendly and the job was done . Very happy either way your service.Thanks Very happy either way your service.Thanks More

Despite booking an appointment, they did not have a part ordered that was needed. Instead, they tried a solution that I had already attempted at home—had I been asked, I would have told them this as well. I ordered that was needed. Instead, they tried a solution that I had already attempted at home—had I been asked, I would have told them this as well. It was the primary reason I was at the dealership and it was upsetting to not get what I needed in one visit for such a simple fix (a key fob). More

Made appointment 9:30am Night drop and asked for a 2pm pickup Program keyless entry remote and inspection sticker Called at noon and service advisor said the just found keys in night drop and truck is pickup Program keyless entry remote and inspection sticker Called at noon and service advisor said the just found keys in night drop and truck is getting inspection sticker (lie) called at 1:30 and truck not even in shop I showed up at 2pm and had to wait 1/2hr to program remote and NO inspection sticker What a joke More

My experience was with the Service Department. A couple of the reps are polite and positive, but others seems to lack in understanding of how to greet and communicate with customers. Tom is gruff, A couple of the reps are polite and positive, but others seems to lack in understanding of how to greet and communicate with customers. Tom is gruff, seemingly apathetic, and difficult to communicate with. Overall, the department couldn’t provide adequate communication about my vehicle — what needed to be done — and when it would be ready. More

Professional & courteous . They went beyond the repair it went in for as they did a full survey and found other conditions that needed repair to make the truck safe. They went beyond the repair it went in for as they did a full survey and found other conditions that needed repair to make the truck safe. More

When making my appointment, I was told it would only require me to wait an hour, Ms. H. Harris, when doing intake, realized that it would require a wait of several hours. She found a loaner for me to re require me to wait an hour, Ms. H. Harris, when doing intake, realized that it would require a wait of several hours. She found a loaner for me to return home and pick up my car the next day. She was helpful and courteous and presents the firm in a most positive light. She saved the day for me. More

My car had to have a complete break job. Not even 20000 miles on it. I had a noise from my last oil change but they said they didn’t hear it. I sent my husband for my last oil change and the Not even 20000 miles on it. I had a noise from my last oil change but they said they didn’t hear it. I sent my husband for my last oil change and they heard it. This shouldn’t happen. Not even covered under warranty 😢 More

Went in for a software update on my new truck. The update took an hour which was explained to me when I made the appointment The update took an hour which was explained to me when I made the appointment More