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Copeland Chevrolet Hyannis - Service Center

Hyannis, MA

4.3
621 Reviews

621 Reviews of Copeland Chevrolet Hyannis - Service Center

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October 22, 2024

Great dealership. Friendly staff with easy financing. They have a great service department here as well More

by seanmcgrady11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris, Hephzibah Harris
Nov 02, 2024 -

Copeland Chevrolet Hyannis responded

Sean - Thank you so much for your feedback and support! Bryan Scarpellini - Managing Partner

October 15, 2024

Excellent service. Comfortable waiting room. Everyone I spoke to showed professionalism. Most importantly the issue was resin a timely manner. More

by Joe Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris, Hephzibah Harris
Oct 21, 2024 -

Copeland Chevrolet Hyannis responded

Thank you Joe! I'm so happy to hear that the service team able to help make your day just a little bit more comfortable. Please let me know if I may ever be of any assistance. Bryan Scarpellini - Managing Partner

October 01, 2024

Because don’t resolve my problems they say the noise it’s Normal for 2023 xt4 but noise never it’s normal More

by Gleison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas McCarthy
Oct 02, 2024 -

Copeland Chevrolet Hyannis responded

Good afternoon. We apologize if you're having a noise in your Cadillac XT4. We are happy to look at it again and try to determine if the noise is a characteristic of your vehicle or perhaps your selling Cadillac dealer may be able to have you drive another in stock XT4 for comparison reasons. All of my contact information is below, so please feel free to reach out to me directly should I be able to help in any way, and again our apologies for this noise concern with your vehicle. Look forward to connecting soon. Bryan Scarpellini - Managing Partner 508-534-2144 bryan@countoncopeland.com

October 01, 2024

You charged me $100 dollars more for rain guards for my wife's Asasent your parts dept told me they charged 100 dollars more cost you 139. Charged me 239. Plus tax.why? I Don't think I wood send anyone More

by Theace1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarah Koumbouris, Hephzibah Harris
Oct 02, 2024 -

Copeland Chevrolet Hyannis responded

Good evening. Our apologies for any confusion regarding your rain guards. I'd love the opportunity to help rectify, however without your information, I am unable to verify your visit and pull supporting documentation. Please feel free to reach out to me directly with your name and invoice number and as always, I'm happy to assist. Looking forward to hearing from you soon. Bryan Scarpellini - Managing Partner

September 28, 2024

Zero Rating. Service is the worst. Had my truck for 4 weeks and in the end only charged the extended warranty for 2 hr work. Tom did everything he could to deny t More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom
Sep 30, 2024 -

Copeland Chevrolet Hyannis responded

Hi Mike. Our apologies that this visit did not live up to the standards our customers have come to expect. This is not normally something we hear and I'd love to know more. All of my contact information is below and I would appreciate if you could provide me with your invoice number so that I may investigate further. I'm always happy to connect so feel free to stop in or reach out via any method below. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com 508-534-2144

September 26, 2024

Copeland Chevrolet is a top-notch dealer from the sales department all the way down to the service department. Their people treat you with respect and kindness every time you go in there.. I have recommend More

by PJWELCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris
Sep 30, 2024 -

Copeland Chevrolet Hyannis responded

Thank you PJ! The entire team takes pride in helping to provide a good experience for every customer and I'm so happy that it shows. Please don't hesitate to let me know if I may be of any assistance. Bryan Scarpellini - Managing Partner

September 13, 2024

Convience of scheduling on a Saturday. Friendly,courteous associates. Nice location. Pleasant waiting area. Great snacks. More

by nunzi13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris
Sep 17, 2024 -

Copeland Chevrolet Hyannis responded

We aim to please and glad the team was able to make your experience a good one! Thank you for your kind words and support! Bryan Scarpellini - Managing Partner

September 12, 2024

The service department was very helpful with my truck. I also appreciate the shuttle service for getting me to work on time More

by izzyrudeboi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris, Thomas McCarthy
Sep 17, 2024 -

Copeland Chevrolet Hyannis responded

Thank you Izzy! Please don't hesitate to let us know if we can ever be of any assistance. Bryan Scarpellini - Managing Partner

September 11, 2024

Sarah is awesome! She helped me with the problem with my car really really quick! More

by Vhansen198
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris
Sep 11, 2024 -

Copeland Chevrolet Hyannis responded

Thank you very much for your ongoing support and kind words! We will be sure to pass along your appreciation to Sarah and the service team. Bryan Scarpellini - Managing Partner

September 10, 2024

Not good, not professional, not understanding of my situation & ridiculously overpriced to diagnose my truck. I was broke down and stranded for 3 days on the cape. My only other experience is with Herb More

by tkellz12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Scarpellini, Hephzibah Harris
Sep 11, 2024 -

Copeland Chevrolet Hyannis responded

tkellz12 - We are saddened to hear that you were left with this impression. This feedback is certainly not what our regular customers have come to expect from their service with us. I'd love the opportunity to verify and review your situation if you would be so kind as to send me your name or invoice number to my contact information below and I'll be happy to personally review. Looking forward to connecting and reviewing soon. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com 508-534-2144

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