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Copeland Chevrolet Hyannis - Service Center

Hyannis, MA

4.3
621 Reviews
Call Service Center (508) 859-9668

621 Reviews of Copeland Chevrolet Hyannis - Service Center

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September 10, 2024

They scan my car and found out was thermostat. I was the highway and engine was overheating & antifreeze was leaking. I’m lucky I made it home. Who ever put the thermostat on wrong. I had to call More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarah Koumbouris
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Sep 11, 2024 -

Copeland Chevrolet Hyannis responded

John - Our apologies that your Acadia overheating after driving on the highway has continued. Thankfully you are still covered under warranty, however we would love the opportunity to review with your local GM dealer for a route cause. If you would care to share with us where the vehicle is located, please feel free to reach out directly so we can review in greater detail. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com

September 05, 2024

Had to go to another dealership to get it repaired. Was charged and exorbitant diagnostic fee More

by mcgrathfence
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know spoke with different person every time
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Sep 11, 2024 -

Copeland Chevrolet Hyannis responded

Mr. McGrath - Our apologies for the delay in being able to secure the necessary AC Compressor for your GMC. I'm thankful that our Service Manager, Craig that you've been working with was able to secure one from our factory rep and have it sent to our sister store closer to your location. Please accept our apologies for not having been able to secure this more quickly for you. As always, feel free to reach out should you have any questions or concerns. Bryan Scarpellini - Managing Partner

September 05, 2024

Brought my truck in for a solution to a long running issue with the rear suspension. Truck was received, fixed, and returned in the time promised. Good communication from Tom More

by billnelsonjr
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
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September 04, 2024

Was easy to get an appointment in the time frame I needed. Everyone at the dealership was very friendly and helpful More

by augustlibby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris
Report | Print
September 04, 2024

It’s still making a noise when I turn left, not sure what to do now More

by greene172
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris, Hephzibah Harris
Report | Print
September 04, 2024

Sarah at Service Department ALWAYS provides a professional and efficient experience with a smile. Excellent follow-up when needed. She sets the tone with her team, too, and they are just as con More

by EddiefromHollis
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick in Sales and Andrew Beard (Sales Manager) are 5-Star, too., Sarah Koumbouris
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August 31, 2024

Always friendly and work is done promptly. They didn't end up charging me the 179 to diagnose my truck.. the sensor cost 7 bucks!! They didn't have to do that but it was much appreciated. More

by sunshinecurves25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hephzibah Harris
Report | Print
Aug 31, 2024 -

Copeland Chevrolet Hyannis responded

Thank you for the support and kind words! We appreciate you... Bryan Scarpellini - Managing Partner

August 28, 2024

Friendly and thorough . Have the customer in mind to do a great job. They go beyond More

by Wardmclaughlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris, Hephzibah Harris
Report | Print
Aug 30, 2024 -

Copeland Chevrolet Hyannis responded

Thank you for the 5-star rating! We are most appreciative of the support and kind words! Bryan Scarpellini - Managing Partner

August 18, 2024

Great dealership from sales to service people are very courteous and very knowledgeable you earned a loyal customer. More

by PJWELCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris
Report | Print
Aug 18, 2024 -

Copeland Chevrolet Hyannis responded

Thank you for your kind words and support. We are always happy to see that the efforts of our hard-working service team are appreciated. Please let me know if we may ever be of any assistance. Bryan Scarpellini - Managing Partner

July 25, 2024

Friendly staff, competitive pricing, highly recommend! Took my vehicle in for service which was easy and quick and ended up buying a new car! Service and sales staff very helpful and knowledgeable. More

by ABK24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colleen Corey, Keith Reardon, Andrew Beard, George Mignosa, Sarah Koumbouris
Report | Print
Jul 26, 2024 -

Copeland Chevrolet Hyannis responded

Thank you for your 5-star review and kind words! We appreciate your support very much. Bryan Scarpellini - Managing Partner

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