Copeland Chevrolet Hyannis - Service Center

Prime Hyannis Had the best top priority experience from Justin at Prime Hyannis! He took Safety first as a priority! We were very pleased with the professionalism Had the best top priority experience from Justin at Prime Hyannis! He took Safety first as a priority! We were very pleased with the professionalism we received! More

2015 Chevrolet Corvette power train repair Car was at the dealership for over a month. I was never offered a loaner. I asked that the car be run through the wash rack on pick up. It wasn’t. The Car was at the dealership for over a month. I was never offered a loaner. I asked that the car be run through the wash rack on pick up. It wasn’t. The car was under warranty but I was presented with a bill ($4k plus) as though it wasn’t. This was the second time the warranty matter had to be resolved. Finally it got straightened out at which point I paid my $137. Not the way I am treated at my other dealership in Fl. More

Good service Very nice folks to work with I had called a few days in advance to make an appointment on the phone but for some reason my appointment was not listed Very nice folks to work with I had called a few days in advance to make an appointment on the phone but for some reason my appointment was not listed in the box when I arrived they handled it very nicely gave us a loaner and we are pleased with the service More

Awesome experience at Prime Chevrolet! Always a Great Experience with Prime Chevrolet. From the GM Rob Lefrancois to Service Manager Justin Brandt the Service is second to none! Very Profes Always a Great Experience with Prime Chevrolet. From the GM Rob Lefrancois to Service Manager Justin Brandt the Service is second to none! Very Professional with a mutual effort to ensure the customer is completely satisfied! I was in for service with me Corvette and they were all up front on the estimated cost and time frame. Very transparent as to how they were going to fix my vehicle and went over the bill in detail. More

Replaced airbag expeditiously Easy to get appointment. Replacement done quickly. Rich (service advisor) very nice as were all people in service department. Can't speak to costs sin Easy to get appointment. Replacement done quickly. Rich (service advisor) very nice as were all people in service department. Can't speak to costs since was a recall of airbag. More

Not sure what happened to this place Horrible service experience. I will never return. If you are smart you will take your car elsewhere. I should have had a clue when it took me 3 days t Horrible service experience. I will never return. If you are smart you will take your car elsewhere. I should have had a clue when it took me 3 days to get an appointment. I called numerous times and got bumped to voicemail. I finally called the operator and she forwarded me to the service manager's direct line where I got voicemail. I called the operator again and she guaranteed she would have the manager call me within 5 minutes and I waited till next day when I finally got through. I showed up at 9:55am for my 10am appointment and was informed they were running behind and it would be 2 hours to do an oil change and inspection. I said I would wait. 2.5 hours later I went to check and was told that they did not have the parts to complete the service and they would have to be ordered?? Then they proceeded to charge me $105 for an oil change. Go elsewhere, this place is really screwed up. More

Maintenance work Prime Chevrolet is courteous to their customers + the work was done in a timely manner. I have been using them for years + the waiting area is great. Prime Chevrolet is courteous to their customers + the work was done in a timely manner. I have been using them for years + the waiting area is great. More

Nice and helpful Everyone I felt with was very friendly and helpful. They were quick to get my car in and out for the oil change and tire rotation. I had an appointmen Everyone I felt with was very friendly and helpful. They were quick to get my car in and out for the oil change and tire rotation. I had an appointment and they got my car in as soon as I got there even though I was early by a good 25 minutes and it only took about an hour for them to finish everything. More

Transmission issues Paul in the service department was very professional and a huge help. Paul made the entire process a very good experience. I would recommend this serv Paul in the service department was very professional and a huge help. Paul made the entire process a very good experience. I would recommend this service department to anyone. More

Car recall I was very happy with the service. The facilities were clean. The employees were courteous and did their jobs very well. It was better than any oth I was very happy with the service. The facilities were clean. The employees were courteous and did their jobs very well. It was better than any other repair shop or dealer I have been to. More