Copeland Chevrolet Hyannis - Service Center

Absolutely awful. Actual criminal behavior. I took my car in for an oil change and a check engine light. They returned to me a list of things wrong that came to $7,296 Actual criminal behavior. I took my car in for an oil change and a check engine light. They returned to me a list of things wrong that came to $7,296.57. More than half of what I paid for it. (I bought it from them less than 2 years ago.) They said the only things that would have been covered under warranty was void because it was my fault. They claimed lack of maintenance/oil change (recommended oil change is at 6k miles, I have only put on 3.8k miles), and lack of use (I drive it several times a week, and it has never sat unused for more than 2 weeks). I took the car to an independent mechanic that my family trusts, and guess what, the only thing needing replacement was the solenoids. It came to $305. Copeland blatantly lied to my face about so many things. They told me my brake pads were down to 1/4. The trusted mechanic said the rear pads look nearly new and the front are at maybe 50%. They caused me a huge amount of distress from this. Weeks of uncertainty, thinking my car was scrap, that they had SOLD me a scrap car. I live on fixed income and have only that one car. Absolutely screw them. Not only will I never be going back (who cares about the remainder of the warranty if they are going to try weasling their way out of it), but I will be actively turning away/warning anyone I come into contact with that is looking for a car or car service. I'm strongly considering contacting the Better Business Bureau and may even look into legal action. I don't want to ever hear from them again unless it's to refund the $277 oil change and diagnostic they charged me that my mechanic said could have been done for $75. More

They broke the lower bumper on my new vehicle. Which a new number was paint and install and it did not match. So I had to go through my insurance Company. Which a new number was paint and install and it did not match. So I had to go through my insurance Company. More

The employees from sales, service, mechanics and reception are pleasant and knowledgeable! Thanks for making my appointment seamless! reception are pleasant and knowledgeable! Thanks for making my appointment seamless! More

Very easy in and out. I had an appointment for Monday and had to leave it overnight. The called as soon as they done. Very nice to deal with. I had an appointment for Monday and had to leave it overnight. The called as soon as they done. Very nice to deal with. More

The best service experience i have ever recieved! All of the advisors were top notch! Even the service director went out of his way to accommodate All of the advisors were top notch! Even the service director went out of his way to accommodate More

Truck went in for warranty repair and came out fixed. Good communication and even gave me a loaner Good communication and even gave me a loaner More

Not personable, when I brought my car in previously, he gave me bad info and this past service, i had a number to contact him, which he didn’t respond to. gave me bad info and this past service, i had a number to contact him, which he didn’t respond to. More

Tom has been my service rep for many years. He is knowledgeable, friendly and takes care of his customers. He is knowledgeable, friendly and takes care of his customers. More

They got the work done right, and was in line with the estimate provided to me. estimate provided to me. More

Nice enough people but did a poor job on my truck. Pass side cover not properly installed and dash light still on. Pass side cover not properly installed and dash light still on. More