Copeland Subaru Hyannis

The dealership has recently been sold tonew owners The dealership has recently been sold to new owners (third time in the past few years.) It has the.potential to be better but constant change of p The dealership has recently been sold to new owners (third time in the past few years.) It has the.potential to be better but constant change of people has been an issue for me. My service was an oil change, pretty basic and no issues. I have an older car which has needed a lot of attention in the past few years so I hope that they have retained experienced technicians. The facility could use some upgrades particularly a customer waiting area that is separate from the new car show room but that is not a huge issue. All in all the experience was good. J Axner More

Are used to cope with Subaru for a recent service and it was great! I have since purchased a new vehicle and the salesman George Costa was excellent. And Chris the manager was very helpful and closing all t was great! I have since purchased a new vehicle and the salesman George Costa was excellent. And Chris the manager was very helpful and closing all the paperwork. More

I was disappointed that someone ordered the wrong part Which means I have to make another trip from Vineyard, not what I wanted to have to do Which means I have to make another trip from Vineyard, not what I wanted to have to do More

Copeland gave me excellent service a great car with a great price I am totally satisfied. They also had the nicest waiting room and the cleanest restrooms I have ever seen great price I am totally satisfied. They also had the nicest waiting room and the cleanest restrooms I have ever seen More

Best service I’ve ever seen, very trustworthy and look out for the beat interest if you and your car. Very transparent, I’ll always get my car worked on there. out for the beat interest if you and your car. Very transparent, I’ll always get my car worked on there. More

This is an excellent dealership. The service department is top rate. From the moment I arrived Essence and Patrick were wonderful, professional and friendly. Then Tom McCarthy took over and within 24 hours is top rate. From the moment I arrived Essence and Patrick were wonderful, professional and friendly. Then Tom McCarthy took over and within 24 hours the parts were delivered, installed and I was on my way. The team made sure I understood the process, warranty and other fine points of the service. The accessory crew and the sales team answered all my questions with good cheer. And Chris helped me with extending warranty. This is a model property for best customer service practices. More

Very knowledgeable, friendly, took the time to answer all my questions. I was very pleased with the ease of the transaction both with my salesman and with the financial manager. my questions. I was very pleased with the ease of the transaction both with my salesman and with the financial manager. More

Love these guys. Fantastic people. They are always so adamant on helping you in the most effective way. Always leaving that place happy when I get my car serviced. adamant on helping you in the most effective way. Always leaving that place happy when I get my car serviced. More

Very clean waiting room, very efficient, service was done half an hour earlier.Tom McCarthy was very friendly and knowledgeable, answered questions we had and made suggestions half an hour earlier.Tom McCarthy was very friendly and knowledgeable, answered questions we had and made suggestions More

This was my first time to Copeland. I appreciate the easy access to the dealership and drive-up to the service department. The waiting area was clean and pleasant and the staff was wonderful-welcoming, polit access to the dealership and drive-up to the service department. The waiting area was clean and pleasant and the staff was wonderful-welcoming, polite, efficient & reliable! I will absolutely continue to have my vehicle serviced here & will likely also visit this dealership when my lease expires in early 2022! More