Corwin Buick GMC Cadillac Reno

Wonderful As always, for the past almost 6 years since I bought my 2011 Buick, your service people have been wonderful, friendly, helpful, courteous. And, the As always, for the past almost 6 years since I bought my 2011 Buick, your service people have been wonderful, friendly, helpful, courteous. And, the shuttle to home and back when finished, awesome. More

Where's my plate!? This experience will be one to remember. Very fortunate to have run into the right salesman. Nestor was just the right amount of sales, knowledge, and This experience will be one to remember. Very fortunate to have run into the right salesman. Nestor was just the right amount of sales, knowledge, and comfort. He made it seem like we already bought a new car but still wanted us to find the right set of keys if you know what I mean. I've never been on a test drive and lost the dealer plate stuck to the side of the car but Nestor assured us it was ok due to him only loosing 2 in his long history of sales....not too bad he says haha funny guy! I'm probably not supposed to say that here but really, it was funny! (sorry Nestor!) Anywho, Nestor is very good at what he does and should be thanked again......Thanks Nestor!! The negotiation process was pretty fair, seemed like both parties were happy. Overall a great sales team. Haven't spent any time on the service side of this location, time will tell! On the other hand.....the financing department (Mike Gomez) was out of sorts. Not saying he was rude or disrespectful, just out of sorts. Look, we ALL work long days and run out of patients from time to time but let's think about the other person who probably has never bought a new car before and probably won't get another chance like this again....it's a pretty exciting thing for some of us. From having to re-print documents to failing to charge the correct amount on our debit card 3x's!! It's very simple, 2 buyers, 2 signatures, 2 pens!!! Go get another pen instead of watching us switch back and forth for every piece of paper....class act. Mike tried to sell us the extended warranty but couldn't give us a straight answer on what the warranty would be since the car had some miles on it..no sale. Now, we've been here for a while already how about go get someone who will know the answer instead of prolonging this whole thing far into the next week! Now I have mike on the phone, we bought the car on a Friday.....it's now Thursday...."ok Mike, we'll be down asap to take care of your mistake." But when confronted with..."hey Mike, there's no floor mats in the car. Can you have some ready when we come in tomorrow?" His response....." I don't know. You're going to have to take that up with sales or something." C'mon Mike! A simple let me transfer you to the right person or a let me check on that for you. At the end of the day Mike, you're the last person we see after the deed is done. Lets make it a good experience. I'm sorry to rant but the lack of effort from Mike really left a bad taste in my mouth. Between my wife and I we have owned 6 GM vehicles, currently we have 2 in our driveway. We're only in our 30's guys and have a few more cars on the bucket list! We really like GM vehicles....lets keep it up! Regards, John Punches 925-963-5509 More

Above and beyond My GMC 2012 Acadia Denali rack and pinion steering failed with just under 37,000 miles -- out of warranty. I was looking at close to a $3,000 repair. My GMC 2012 Acadia Denali rack and pinion steering failed with just under 37,000 miles -- out of warranty. I was looking at close to a $3,000 repair. Jim Lauer, Service Advisor extraordinaire, contacted GM regional service rep. and negotiated GM covering the repair with just a $600 deductible on my part. Thank you Jim. More

Great Everyone there was very pleasant and helpful would recommend to friends. And the car we bought is very nice. We love it.Have a good day. Everyone there was very pleasant and helpful would recommend to friends. And the car we bought is very nice. We love it.Have a good day. More

Another successful purchase . We have purchased at least a dozen vehicles there and once again we left very happy and very satisfied . Doug Kidder and Matt Kelly are very friendly We have purchased at least a dozen vehicles there and once again we left very happy and very satisfied . Doug Kidder and Matt Kelly are very friendly , professional , knowledgable and prompt. They work together and make an awesome team. I don't waste time looking anywhere else. More

Friendly, Courteous, Great People to do Business With! i started out coming to Reno GMC Cadillac for service. They always go way over and beyond my expectations in the service department. Getting me in fas i started out coming to Reno GMC Cadillac for service. They always go way over and beyond my expectations in the service department. Getting me in fast taking care of everything even handling a 4 year old at the desk. But recently I decided to Buy a GMC truck when I came out to the sales I worked with Herik this guy was amazing working the perfect deal for me. At the same time understanding I had to leave and come back due to kids schedule. Everything was a breeze really was the easiest way I have ever bought a car in my life!!! I definitely recommend this dealership to anyone that is needed anything to do with a vehicle these people know there stuff and take the time with you. More

Communicative, convenient, friendly and always available. I would recommend Reno GMC Cadillac to anyone and everyone. Jeff Davidson is the best in Sales. Whether it was his day off or on the sales floor he al I would recommend Reno GMC Cadillac to anyone and everyone. Jeff Davidson is the best in Sales. Whether it was his day off or on the sales floor he always returned my call within minutes and made me feel like I was a long time friend. Jeff went above and beyond to accommodate me. Reno GMC should be proud of its team. Jeff, Mike and all the different associates I came in contact with. I will refer anyone and everyone to this dealership. Thank you! You guys are the best! Margo McGee More

Even if you start off wrong, the finish makes the difference We started off on the wrong foot, and certainly had a few hiccups in what was supposed to be a simple 'operation'. However, the service manager was g We started off on the wrong foot, and certainly had a few hiccups in what was supposed to be a simple 'operation'. However, the service manager was great, he was attentive, got connected to the right people, and we got to the bottom of the issue, and got it resolved. Was supposed to be a simple remote/module program update with a tech 2, but it got muddied and we had some confusion. In the end, the job got done, and although it took longer than expected, it happens, end result was the same. Chalk it up as a 'xxxx happens', but I was well taken care of, and even though i was obviously frustrated, the employees kept it cool and assisted me professionally. More

Service department Brought in my 2008 Silverado for oil change and tire rotation. My TPSM hasn't worked right for 2 years but I did not asked them to look at it. Every Brought in my 2008 Silverado for oil change and tire rotation. My TPSM hasn't worked right for 2 years but I did not asked them to look at it. Every other shop who I went to wanted to charge me $200 +/- each to replace them but I can live without it (that's what they make tire pressure gauges for). When they rotated the tires they also recalibrated the TPSM (most places don't bother with it, or don't know how) without my requesting it. SURPRIZE!!! The TPSM now works fine. More

A Pleasure Andrew Eddy and Bret Riggs were great to work with, answered our questions and provided helpful suggestions. Vehicle could have been a little more det Andrew Eddy and Bret Riggs were great to work with, answered our questions and provided helpful suggestions. Vehicle could have been a little more detailed when picked up. More