Corwin Ford Reno - Service Center

I didn't buy my F150 here, but I have had to have it service here a few times, and it leaves a lot to be desired especially compared to other dealerships in the northern Nevada and northern California a service here a few times, and it leaves a lot to be desired especially compared to other dealerships in the northern Nevada and northern California area. More

They sold me a 24 mach-e off the lot, brand new. The windshield wiper fluid reservoir was empty off the lot but I didn’t think much of it since it was summer. I brought it to them and now they’re tr The windshield wiper fluid reservoir was empty off the lot but I didn’t think much of it since it was summer. I brought it to them and now they’re trying to charge me $1000 for a plastic tube they say rodents chewed, when it was clearly and obviously like that off the lot. If it were my issue sure I wouldn’t bother with this, but there was no chance for mice to chew this up as we drove it every day and kept it garaged. Funny that my rarely driven Toyota parked outside hasn’t had any mice issues. Stay away from Corwin. More

The parts department has the same lazy people as jones west, my wife had the same experience as me. I took my 2024 f350 with 2K miles in to service due to a grind in the left hub, I didnt have a truck for west, my wife had the same experience as me. I took my 2024 f350 with 2K miles in to service due to a grind in the left hub, I didnt have a truck for 2 days = no work I finally called them they said it was normal. same people in service as jones west. Do your self a favor drive a little either to Carson or Fallon and save the frustration same useless people to deal with just a different brand. More

**updated 8/22/2024 As of today the issues with our truck have been resolved. Mr. Russell the owner of Corwin got involved. I was very impressed with his handling our problem. I’m in my 70s and have ne truck have been resolved. Mr. Russell the owner of Corwin got involved. I was very impressed with his handling our problem. I’m in my 70s and have never met a car dealership that went out of THEIR way to keep a customer. Also Mr shell the service manager was very helpful. Both Mr shell and Mr Russell always answered e mails and phone calls in a timely matter. We purchased our 2017 Ford F350 truck in Feb 2024. We really like the truck and we got a good deal on it. However, it was Blue Star Certified and we were told it had a complete inspection prior to purchasing. When we took it in for its 3 month oil change they had difficulty removing the oil plug. We took it to our local Ford dealership who discovered $8000 worth of transmission, oil issues, front end wobble and other issues. Now this was within the 90 days but we were over the mileage by 1000 miles. They refused to acknowledge anything or assist us in fixing the issue. They would not return phone calls. Extremely disappointed in this dealership and customer service. So much for Blue Star service. No way to treat anyone let alone senior citizens. Will never shop there again More

If I could give zero stars, I would. We were told that if we gave a 5 star review, we would get 3 free oil changes for our new truck. Never happened! They did not keep their word and we We were told that if we gave a 5 star review, we would get 3 free oil changes for our new truck. Never happened! They did not keep their word and we will not do business with Corwin Ford again! More

We bought our 2022 Ford Maverick XL AWD on April 2022. First recall notice was later in '22. I made an appt to have recall work done. I showed up for my appt but they had no record of it. 1st Recall never First recall notice was later in '22. I made an appt to have recall work done. I showed up for my appt but they had no record of it. 1st Recall never got done. 2nd recall late 2023, no one ever answerd service dept phone. I showed up in person & spoke w/nice lady. Said I'm on list & someone will call me. I recived a call 7 weeks later saying Ill be called to set up a mobile service at my home for the 2 recalls. 6-7 weeks later still no call!!! Now I receiced a 3rd recall letter. Nearly 2 yrs goes by and I now have THREE open recalls and its scarey because they are safety issues. Corwin Ford, PLEASE put me on your callender. This is frustrating. This needs to get done like immediately. Since 2022 I've been brushed off. Why? My truck even got paid off nearly 5 yrs early (of 6). I should be a valued customer. I couldn't get service dept to answer the phone...EVER! Signed, Bruce Pratt. P.S. You gave my home & text numbers. CALL ME PLEASE!! More

Garcia was incredible, super professional, punctual and responsible! Excellent service provided by the company. I highly recommend ! responsible! Excellent service provided by the company. I highly recommend ! More

Yesterday, I had a service recall and an oil change performed by the mobile van from Corwin Ford. It was excellent! Sean and Sterling were on time at 1 pm, very polite and were highly efficient. They w performed by the mobile van from Corwin Ford. It was excellent! Sean and Sterling were on time at 1 pm, very polite and were highly efficient. They were done in less than an hour and a half! This is such a great way to get your car serviced - at your home! No problem with shuttles or wait times. I HIGHLY recommend this service and these technicians! More

Never again! Corwin Ford kept my husband truck overnight and still did not finish the maintenance which was required. Total cost $2200. Corwin Ford kept my husband truck overnight and still did not finish the maintenance which was required. Total cost $2200. More

The service advisor called for clarification, returned call and left message. Received a text regarding the requested service, replied to the text. Got another call, returned the call and left another mes call and left message. Received a text regarding the requested service, replied to the text. Got another call, returned the call and left another message. Shortly after received a text saying the car was ready and all they did was an oil change since we didn't rely or contact them. Replied to that text stating we didn't want the oil changed but the 90,000 mile service. They were kind enough to remove the oil change charge $75, and completed the 90,000 mile service at a cost of $580. I still am not sure if the completed any of the recalls for this vehicle. After reading the many ratings of this dealer's service center I will be contacting the Ford dealership in Carson City and see what they will do. More